Google meets eBay: What academic librarians can learn from alternative information providers

D-Lib Magazine

Volumn 9, Issue 6, 2003, Pages

  Kenney, Anne R ^a   McGovern, Nancy Y ^a   Martinez, Ida T ^a   Heidig, Lance J ^a  

^a Cornell University ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 3042593295     PISSN: 10829873     EISSN: None     Source Type: Journal    
DOI: 10.1045/june2003-kenney     Document Type: Article

References (13)

1. For an overview of reactions to Google Answers, see .
2. Barbara Quint, "Some Advice for Google Answers," Information Today, June 2002, Vol. 19, Issue 6, pg. 8.
3. "Google: Reference Librarians can Keep Their Jobs," Library Journal Academic News Wire, May 13, 2003.
4. William Y. Arms, "Automated Digital Libraries: How Effectively Can Computers be Used for the Skilled Tasks of Professional Librarianship?" D-Lib Magazine, July/August 2000, Vol. 6, No. 7/8,
5. For a discussion of the various options, see Joseph Janes, Chrystie Hill, and Alex Rolfe, "Ask-an-Expert Services Analysis," Journal of the American Society for Information Science and Technnology, 52(13):1106-1121, 2001.
6. For information on the growth of this service, see .
7. For a listing of the questions, cost, time spent, ratings, and evaluation comments, see .
8. Neal Kaske and Julie Arnold's study: "An Unobtrusive Evaluation of Online Real Time Library Reference Services," paper presented at the Library Research Round Table, American Library Association Annual Conference, Atlanta, GA, June 15, 2002 .
9. John V. Richardson, Jr., "Reference Is Better Than We Thought," Library Journal, April 15, 2002, 127 (7), 41-42.
10. Peter Hernon and Charles McClure, "Unobtrusive Reference Testing," Library Journal, 111 (April 15, 1986) p. 37-41.
11. Richardson, Op. cit., p. 42.
12. Results from a fall 2002 survey of chat reference users at Cornell indicated that over 80% of them received a full or nearly full answer to the questions they posed; 94% indicated they would use this service again.
13. Association of Research Libraries, Reference Service Statistics & Assessment, SPEC Kit 268, September 2002, .