The construction of troubled and credible patients: A study of emotion talk in palliative care settings

Qualitative Health Research

Volumn 16, Issue 1, 2006, Pages 27-46

  Li, Sarah ^a   Arber, Anne ^b  

^a KINGSTON UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Conversation analysis; Credible troubled patient; Discourse analysis; Emotion talk; Moral identities

Indexed keywords

ARTICLE; DYING; EMOTIONAL ATTACHMENT; HEALTH CARE PERSONNEL; HUMAN; INFORMED CONSENT; INTERPERSONAL COMMUNICATION; MEDICAL ETHICS; MEDICAL PROFESSION; MORALITY; NURSE PATIENT RELATIONSHIP; NURSING; PALLIATIVE THERAPY; PATIENT ATTITUDE; PATIENT CARE; PRIORITY JOURNAL; PROFESSIONAL PRACTICE; PROFESSIONAL STANDARD;

CONFLICT (PSYCHOLOGY); EMOTIONS; GREAT BRITAIN; HUMANS; NEGOTIATING; NURSE-PATIENT RELATIONS; PALLIATIVE CARE; TERMINALLY ILL;

EID: 30344478543     PISSN: 10497323     EISSN: 15527557     Source Type: Journal    
DOI: 10.1177/1049732305284022     Document Type: Article

References (58)

1. Agar, M. (1986). Speaking of ethnography. London, Sage.
2. Alasuutari, P. (1995). Researching culture: Qualitative method and cultural studies. London, Sage.
3. Arber, A. (2004). Building reputation: The significance of pain talk in hospice and palliative care team meetings. Unpublished doctoral dissertation, Goldsmiths College, University of London, London.
4. Arminen, I. (1998). Therapeutic interaction: A study of mutual help in the meetings of Alcoholics Anonymous. Helsinki, Finland: Hakapaino Oy.
5. Bergmann, J. R. (1992). Veiled morality: Notes on discretion in psychiatry. In P. Drew & J. Heritage (Eds.), Talk at work (pp. 137-162). Cambridge, UK: Cambridge University Press.
6. Billig, M. (1997). Critical discourse analysis and conversation analysis: An exchange between Michael Billig and Emanuel A. Schegloff. Discourse and Society, 10(4), 543-558.
7. Billig, M. (1999). Whose terms? Whose ordinariness? Rhetoric and ideology in conversational analysis. Discourse and Society, 10(4), 543-582.
8. Bryman, A. (1988). Quantity and quality in social research. London: Unwin.
9. Clayman, S. E. (1992). Footing in the achievement of neutrality: The case of new-interview discourse. In P. Drew & J. Heritage (Eds.), Talk at work (pp. 168-198). Cambridge, UK: Cambridge University Press.
10. Coffey, A., & Atkinson, P. (1996). Making sense of qualitative data analysis: Complementary strategies. Thousand Oaks, CA: Sage.
11. Copp, G. (1996). Facing impending death: The experience of patients and their nurses in a hospice setting. Unpublished doctoral dissertation, Oxford Brooks University, Oxford, United Kingdom.
12. Davis, M. S., & Schmidt, C. J. (1977). The obnoxious and the nice: Some sociological consequences of two psychological types. Sociometry, 40(3), 201-213.
13. Fairclough, N. (1992). Discourse and social change. Cambridge, UK: Polity.
14. Firth, H., & Kitzinger, C. (1998). Emotion work as a participant resource: A feminist analysis of young women's talk-in-interaction. Sociology, 32(2), 299-320.
15. Frank, A. (2004). The renewal of generosity: Illness, hospitality and dialogue. London: University of Chicago Press.
16. Froggatt, K. A. (1995). Keeping the balance: Hospice work, death and emotions. Unpublished doctoral dissertation, South Bank University, London.
17. Froggatt, K. (1998). The place of metaphor and language in exploring nurses emotional work. Journal of Advance Nursing, 28(2), 332-338.
18. Garfinkel, H. (1967). Studies in ethnomethodology. Englewood Cliffs, NJ: Prentice Hall.
19. Garnett., M. J. (2000). Out of this world: An exploration into the use of complementary therapies by those who nurse the dying. Unpublished doctoral dissertation, Goldsmiths College, University of London, London.
20. Goffman, E. (1967). Interaction ritual: Essay on face-to-face behavior. London: Penguin.
21. Goffman, E. (1976). The nature of deference and demeanor. American Anthropologist, 58, 473-502.
22. Glaser, B., & Strauss, A. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine.
23. Goodwin, C., & Heritage, J. (1990). Conversation analysis. Annual Review of Anthropology, 19, 283-307.
24. Gumperz, J.J. (1992). Interviewing in intercultural situations. In P. Drew & J. Heritage (Eds.), Talk at work (pp. 302-327). Cambridge, UK: Cambridge University Press.
25. Hammersley, M., & Atkinson, P. (1983). Ethnography: Principles in practice. London: Routledge.
26. Hargreaves, A. (1981). Contrastive rhetoric and extremist talk: Teachers, hegemony and the educationist context. In L. Barton & S. Walker (Eds.), Schools, teachers and teaching (pp. 303-329). Lewes, UK: Falmer.
27. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. London: University of California Press.
28. Hunt, M. (1989). Dying at home: Its basic "ordinariness" displayed in patients', relatives' and nurses' talk. Unpublished doctoral dissertation, Goldsmiths College, University of London, London.
29. Jarrett, N. (1996). Comfortable conversation: Nurse-patient communication in the cancer context. Unpublished doctoral dissertation, University of Southampton, Southampton, United Kingdom.
30. Johnson, M., & Webb, C. (1995). Rediscovering unpopular patients: The concept of social judgement. Journal of Advanced Nursing, 21, 466-475.
31. Li, S. (2002). "Symbiotic niceness": A study of psychosocial care in palliative care settings. Unpublished doctoral dissertation, Goldsmiths College, University of London, London.
32. Li, S. (2004). "Symbiotic niceness": Constructing a therapeutic relationship in psychosocial palliative care. Social Science & Medicine, 58(12), 2571-2583.
33. Lebacqz, K. (1986). The virtuous patient. Virtue and Medicine, 6, 275-288.
34. Lorber, J. (1975). Good patients and problem patients: Conformity and deviance in a general hospital. Journal of Health and Social Behavior, 16, 213-225.
35. Mason, J. (1996). Qualitative researching. London: Sage.
36. Mckinlay, E., Plumbridge, L., McBain, L., McLeod, D., Pullen, S., & Brown, S. (2005). "What sort of health promotion are you talking about?" A discourse analysis of the talk of general practitioners. Social Science & Medicine, 60(5), 1099-1106.
37. Mehan, H. (1979). Learning lessons: Social organization in the classroom. Cambridge, MA: Harvard University Press.
38. Perakyla, A. (1992). Hope work in the care of seriously ill patients. Qualitative Health Research, 1(4), 407-433.
39. Sacks, H. (1992a). Doing "being ordinary." In J. M. Atkinson & J. Heritage (Eds.), Structure of social action: Studies in conversation analysis (pp. 413-429). Cambridge, UK: Cambridge University Press.
40. Sacks, H. (1992b). Lectures on conversation (Vols. 1-2). Oxford, UK: Blackwell.
41. Saunders, C., & Baines, M. (1983). Living with dying: The management of terminal illness. Oxford, UK: Oxford University Press.
42. Saunders, C. (1990). Hospice and palliative care: An interdisciplinary approach. London: Edward Arnold.
43. Schegloff, E. A. (1997). Whose text? Whose context? Discourse and Society, 10(4), 165-187.
44. Seale, C. (1999). The quality of qualitative research. London: Sage.
45. Silverman, D. (1997). Qualitative research: Theory, method and practice. London: Sage.
46. Silverman, D. (2000). Doing qualitative research: A practical handbook. London: Sage.
47. Silverman, D. (2001). Interpreting qualitative data: Methods for analysing talk - Text and interaction (2nd ed.). London: Sage.
48. Silverman, D. (Ed). (2004). Qualitative research: Theory, method and practice. London: Sage.
49. Smith, D. E. (1978). K is mentally ill: The anatomy of a factual account. Sociology, 12, 23-53.
50. Stanworth, R. (2004). Recognizing spiritual needs in people who are dying. Oxford, UK: Oxford University Press.
51. Stockwell, F. (1972). The unpopular patient: Royal College of Nursing research project. London: Royal College of Nursing.
52. ten Have, P. (1999). Doing conversation analysis. London: Sage.
53. Treweek, G. L. (1996). Emotion work, order, and emotional power in care assistant work. In V. James & J. Gabe (Eds.), Health and the sociology of emotions (pp. 115-132). Oxford, UK: Blackwell.
54. United Kingdom Central Council for Nursing, Midwifery, and Health Visiting. (1992). Code of professional conduct. London: Author.
55. Watson, D. R. (1981). Conversational and organizational uses of proper names: An aspect of counselor-client interaction. In P. Atkinson & C. Heath (Eds.), Medical work. Realities and routines (pp. 91-105). London: Gower.
56. Watson, D. R. (1987). Interdisciplinary consideration in the analysis of pro-terms. In G. Button & J. R. E. Lee (Eds.), Talk and social organization (pp. 261-289). Philadelphia: Multilingual Matters, Clevedon.
57. Webb, B., & Stimson, G. (1976). People's accounts of medical encounters. In M. Wadsworth & E. Robinson (Eds.), Studies in everyday medical life (pp. 108-122). London: Martin Robertson.
58. Werner, A., & Malterud, K. (2003). It is hard work behaving as a credible patient: Encounters between women with chronic pain and their doctors. Social Science & Medicine, 57, 1409-1419.