Preventative maintenance: A proactive customer service

Bell System Technical Journal

Volumn 9, Issue 4, 2005, Pages 187-200

  Barker, William O ^a   Lane, Juliet R ^b,c,d   Holbrook, David P ^e   Vadrevu, Narasimha R ^f   Padalino, Lorraine T ^b  

^a Remote Technical Support (RTS)   (United States)

^b Lucent Worldwide Services   (United States)

^c National Society Engineers

^d National Society of Women Engineers

^e NOKIA RESEARCH CENTER   (United States)

^f Lucent Worldwide Services   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SERVICES; MAINTENANCE BUDGETS; WIRELESS NETWORKS;

BUDGET CONTROL; CUSTOMER SATISFACTION; ONLINE SYSTEMS; TELECOMMUNICATION NETWORKS; WIRELESS TELECOMMUNICATION SYSTEMS;

PREVENTIVE MAINTENANCE;

EID: 29744445893     PISSN: 00058580     EISSN: 15387305     Source Type: Journal    
DOI: 10.1002/bltj.20071     Document Type: Article

References (0)