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Quality and Reliability Engineering International

Volumn 20, Issue 4, 2004, Pages 255-263

Quality of information flow in the backend of a product development process: A case study

(5) Boersma, Jaring a Loke, Gabriel a Petkova, Valia T b Sander, Peter C b Brombacher, Aarnout C a,b

a NATIONAL UNIVERSITY OF SINGAPORE (Singapore)

b EINDHOVEN UNIVERSITY OF TECHNOLOGY (Netherlands)

Author keywords

Call centres; Consumer electronics; Maturity index on reliability; Process improvement; Product development process; Quality metrics; Reliability; Service centres

Indexed keywords

CALL CENTERS; MATURITY INDEX ON RELIABILITY; PRODUCT DEVELOPMENT PROCESS; PRODUCT IMPROVEMENT; QUALITY METRICES; SERVICE CENTER;

CONSUMER ELECTRONICS; CUSTOMER SATISFACTION; DATA ACQUISITION; ELECTRIC INDUSTRY; INFORMATION ANALYSIS; QUALITY CONTROL; RELIABILITY; SALES;

PRODUCT DEVELOPMENT;

EID: 2942718721 PISSN: 07488017 EISSN: None Source Type: Journal
DOI: 10.1002/qre.551 Document Type: Article

Times cited : (10)

References (7)

1
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- MSc. Thesis, Eindhoven University of Technology
- Boersma J. How to improve fast customer feedback in a product development process? MSc. Thesis, Eindhoven University of Technology, 2001.
- (2001) How to Improve Fast Customer Feedback in a Product Development Process?
- Boersma, J.¹

2
- 0034249518
- Analysis of quality information flows in the product creation process of high-volume consumer products
- Sander PC, Brombacher AC. Analysis of quality information flows in the product creation process of high-volume consumer products. International Journal of Production Economics 2000;67:37-52.
- (2000) International Journal of Production Economics , vol.67 , pp. 37-52
- Sander, P.C.¹ Brombacher, A.C.²

3
- 0033357617
- The role of the service centre in improvement processes
- Petkova VT, Sander PC, Brombacher AC. The role of the service centre in improvement processes. Quality and Reliability Engineering International 1999; 15:431-437.
- (1999) Quality and Reliability Engineering International , vol.15 , pp. 431-437
- Petkova, V.T.¹ Sander, P.C.² Brombacher, A.C.³

4
- 0003884057
- United States Department of Defence
- Military Handbook Reliability Prediction of Electronic Equipment MIL-HDBK-217E, United States Department of Defence, 1987.
- (1987) Military Handbook Reliability Prediction of Electronic Equipment MIL-HDBK-217E

5
- 2942756967
- Philips CFT, Singapore
- Tan J, den Ouden E, Brombacher AC, Lu Y. Improving Quality and Reliability in a Time-driven PCP: Using Rapid Field Feedback, Philips CFT, Singapore, 2000.
- (2000) Improving Quality and Reliability in a Time-driven PCP: Using Rapid Field Feedback
- Tan, J.¹ Den Ouden, E.² Brombacher, A.C.³ Lu, Y.⁴

6
- 2942738241
- The reliability challenge. predicting reliability of high volume consumer products: Some experiences 1986-1996
- London
- Brombacher AC. The Reliability Challenge. Predicting Reliability of High Volume Consumer Products: Some Experiences 1986-1996. Symposium organized by the Finn Jensen Reliability Consultancy, London, 1996.
- (1996) Symposium Organized by the Finn Jensen Reliability Consultancy
- Brombacher, A.C.¹

7
- 2942751330
- Winning through P3C: Use the customer's voice in a quality control loop
- Eindhoven University of Technology
- Tang L, de Jonge P. Winning through P3C: use the customer's voice in a quality control loop. Internship, Eindhoven University of Technology, 2001.
- (2001) Internship
- Tang, L.¹ De Jonge, P.²

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.