Modeling and analysis of automobile warranty data in presence of bias due to customer-rush near warranty expiration limit

Reliability Engineering and System Safety

Volumn 86, Issue 1, 2004, Pages 83-94

  Rai, Bharatendra ^a   Singh, Nanua ^a  

^a Wayne State University   (United States)

Author keywords

'Spikes' in warranty claims; Automobile warranty data; Customer rush; Doubly truncated data; Hazard rate; Left censored data; Soft failures

Indexed keywords

AUTOMOTIVE ENGINEERING; CUSTOMER SATISFACTION; DATA ACQUISITION; DATA REDUCTION; FAILURE ANALYSIS; FEEDBACK; RELIABILITY; VEHICLES;

AUTOMOBILE WARRANTY DATA; CUSTOMER-RUSH; DOUBLY TRUNCATED DATA; HAZARD RATE; LEFT-CENSORED DATA; SOFT FAILURES;

AUTOMOBILE MANUFACTURE;

EID: 2942602938     PISSN: 09518320     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ress.2004.01.001     Document Type: Article

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