An evaluation of anesthesia patient satisfaction instruments

AANA Journal

Volumn 72, Issue 3, 2004, Pages 211-217

  Bell, Donald M ^a,b   Halliburton, James R ^a,c   Preston, John C ^a,b  

^a College of Nursing ^*

^b UNIVERSITY OF TENNESSEE   (United States)

^c SSM St Mary's Health Center   (United States)

Author keywords

Anesthesia outcome; Measurement techniques; Patient satisfaction

Indexed keywords

ANESTHESIA; ARTICLE; HEALTH CARE QUALITY; HUMAN; IOWA SATISFACTION WITH ANESTHESIA SCALE; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; RELIABILITY; SCORING SYSTEM;

EID: 2942572922     PISSN: 00946354     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (21)

1. Donabedian A. The Litchfield Lecture: quality assurance in health care: consumers' role. Qual Health Care. 1992;1:247-251.
2. Fitzpatrick R. Surveys of patient satisfaction: important general considerations. Br Med J. 1991;302:887-889.
3. Stallard P. Monitoring and assuring quality: the role of consumer satisfaction surveys. Clin Psychol Psychother. 1994;1:233-239.
4. Fung D, Cohen M. Measuring patient satisfaction with anesthesia care: a review of current methodology. Anesth Analg. 1998;87:1089-1098.
5. Higgins TL, Thompson GE, Tuman KJ, Ad Hoc Committee on Value-based Anesthesia Care. The importance of outcomes in value-based anesthesia. ASA Newsletter. October 1996;60:8-10.
6. Marcario A, Weinger M, Carney S, Kim A, Garber A. Which clinical anesthesia outcomes are important to avoid? The perspective of patients. Anesth Analg. 1999;89:652-658.
7. American Productivity Quality Center. How to avoid the traps of benchmarking customer satisfaction. Continuous Journey. 1992;2:36-39.
8. Purcell GP, Wilson P, Delamothe T. The quality of health information on the Internet. BMJ. 2002:324:557-558.
9. Fowler FJ. Survey Research Methods. London, England: Sage Publications; 2001:307-388.
10. Babbie ER. Survey Research Methods. Florence, Ky: Wadsworth Publishing; 1990:257-318.
11. Kerlinger FN, Lee HB. Foundations of Behavioral Research. Florence, Ky: Wadsworth Publishing; 1999:565-567.
12. Downs SH, Black N. The feasibility of creating a checklist for the assessment of the methodological quality both of randomized and non-randomized studies of health care interventions. J Epidemiol Community Health. 1998;52:377-388.
13. Nunnally FC, Bernstein IH. Psychometric Theory. New York, NY: McGraw Hill; 1994:135-139.
14. Gravenstein JS. Does anesthesia leave some of our patients with prolonged postoperative cognitive dysfunction? ASA Newsletter. February 1999;63:8-9.
15. DeVellis RF. Scale Development: Theory and Applications. Newbury Park, Calif: Sage Publications; 1991:33-189.
16. Zvara DA, Nelson JM, Brooker RF, et al. The importance of the postoperative anesthetic visit: do repeated visits improve patient satisfaction or physician recognition? Anesth Analg. 1996;83:793-797.
17. Dexter F, Aker J, Wright J. Development of a measure of patient satisfaction with monitored anesthesia care. Anesthesiology. 1997;87:865-873.
18. Ahlgren E, Bennett E, Stephen C, et al. Outpatient pediatric anesthesiology. Anesth Analg. 1971;50:402-408.
19. Brown DL, Warner ME, Schroeder D, Offord K. Effect on intraoperative anesthetic events on post-operative patient satisfaction. Mayo Clin Proc. 1997;72:20-25.
20. Philip B. Patients assessment of ambulatory anesthesia and surgery. J Clin Anesth. 1992;4:355-358.
21. Pokras R, Kozak LJ, McCarthy E. Ambulatory and Inpatient Procedures in the United States, 2000. Washington, DC: National Center for Health Statistics US; 2001:132-234.