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Volumn 55, Issue 1, 2006, Pages 61-78

Holistic performance management: An integrated framework

Author keywords

Action research; Performance management; Total quality management

Indexed keywords


EID: 29144533421     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400610635507     Document Type: Article
Times cited : (37)

References (19)
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    • 0002809748 scopus 로고
    • Capturing the values of supplementary services
    • Anderson, J.C. and Narus, J.A. (1995), "Capturing the values of supplementary services", Harvard Business Review, January-February, pp. 75-83.
    • (1995) Harvard Business Review , pp. 75-83
    • Anderson, J.C.1    Narus, J.A.2
  • 4
    • 34250036042 scopus 로고
    • Emerging varieties of action research: Introduction to the special issue
    • Elden, M. and Chisholm, R.F. (1993), "Emerging varieties of action research: introduction to the special issue", Human Relations, Vol. 46 No. 2, pp. 121-41.
    • (1993) Human Relations , vol.46 , Issue.2 , pp. 121-41
    • Elden, M.1    Chisholm, R.F.2
  • 5
    • 29144492257 scopus 로고    scopus 로고
    • Fremtidens kunderdgiver i banken (the future customer advisor in the bank)
    • Farmen, T. and Hol, S. (2003), "Fremtidens kunderdgiver i banken (the future customer advisor in the bank)", Sparebankbladet (Journal for Savings Banks), Vol. 8.
    • (2003) Sparebankbladet (Journal for Savings Banks) , vol.8
    • Farmen, T.1    Hol, S.2
  • 6
    • 0000251132 scopus 로고
    • Build customer relationships that last
    • Jackson, B. (1985a), "Build customer relationships that last", Harvard Business Review, November-December, pp. 120-8.
    • (1985) Harvard Business Review , pp. 120-8
    • Jackson, B.1
  • 10
    • 0035138222 scopus 로고    scopus 로고
    • Business process orientation: Do you have it?
    • McCormack, K. (2001), "Business process orientation: do you have it?", Quality Progress, January.
    • (2001) Quality Progress
    • McCormack, K.1
  • 12
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing", Journal of Marketing, Vol. 58, July, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.