Performance management as the key to customer service

Industrial and Commercial Training

Volumn 26, Issue 11, 1994, Pages 3-8

  Macaulay, Stephen ^a   Cook, Sarah ^b  

^a The Santa Cruz Operation ^*  (United Kingdom)

^b The Stairway Consultancy   (United Kingdom)

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EID: 29144460700     PISSN: 00197858     EISSN: None     Source Type: Journal    
DOI: 10.1108/00197859410073736     Document Type: Article

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