If I ask, will they answer? Evaluating public library reference service to gay and lesbian youth

Reference and User Services Quarterly

Volumn 45, Issue 1, 2005, Pages 65-75

  Curry, Ann ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 28044442067     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (52)

1. Cal Gough and Ellen Greenblatt, Introduction to Gay and Lesbian Library Service (Jefferson, N.C.: McFarland, 1990), xxiv.
2. William Stewart, Cassell's Queer Companion: A Dictionary of Lesbian and Gay Life and Culture (London: Cassell, 1995), 153.
3. James Carmichael, Daring to Find Our Names: The Search for Lesbigay Library History (Westport, Conn.: Greenwood, 1998), 1.
4. Stephen Fry, "Playing Oscar," The New Yorker 73 (June 16, 1997): 82-88,
5. quoted in James Carmichael, Daring to Find Our Names: The Search for Lesbigay Library History (Westport, Conn.: Greenwood, 1998), 1.
6. R. Ellen Greenblatt, foreword to Gay & Lesbian Almanac (New York: St. James Press, 1998), vii.
7. American Library Association, Office for Intellectual Freedom, "Access to Library Resources and Services regardless of Gender or Sexual Orientation," chapter 2.3 in Intellectual Freedom Manual, 6th ed. (Chicago: ALA, 2002), 97;
8. American Library Association, Reference and User Services Association, "Guidelines for Behavioral Performance of Reference and Information Services Professionals." Accessed Mar. 2, 2004, www.ala.org/ala/rusa/ rusaprotools/referenceguide/guidelines behavioral.htm.
9. Canadian Library Association, "Statement on Intellectual Freedom." Accessed July 31, 2004, www.cla.ca/about/intfreed/htm.
10. Canadian Library Association, "Statement on Young Adult Services in Public Libraries." Accessed July 31, 2004, www.cla.ca/about/young.htm.
11. Ann Curry, The Limits of Tolerance: Censorship and Intellectual Freedom in Public Libraries (Lanham, Md.: Scarecrow Press, 1997), 67-70;
12. Ann Curry, The Limits of Tolerance: Censorship and Intellectual Freedom in Public Libraries Ibid., 1997, 76-80.
13. Completely Queer: The Gay and Lesbian Encyclopedia, s.v. "Archives and Libraries."
14. Cal Gough, "Making the Library More User-Friendly for Gay and Lesbian Patrons," Gay and Lesbian Library Service (Jefferson, N.C.: McFarland, 1990): 109;
15. Cal Gough and Ellen Greenblatt, "Services to Gay and Lesbian Patrons: Examining the Myths," Library Journal 117 (Jan. 1992): 59-63;
16. James Carmichael and Marilyn Shontz, "The Last Socially Acceptable Prejudice: Gay and Lesbian Issues, Social Responsibilities, and Coverage of These Topics in M.L.I.S./ M.L.S. Programs," The Library Quarterly 66 (Jan. 1996): 21-58.
17. StevenJoyce and Alvin Schrader, "Hidden Perceptions: Edmonton Gay Males and the Edmonton Public Library," Canadian Journal of Information and Library Science 22 (April 1997): 19-37;
18. Tanis Stenback and Alvin Schrader, "Venturing from the Closet: A Qualitative Study of the Information Needs of Lesbians," Public Library Quarterly 17, no. 3 (1999): 37-50;
19. Alisa Whitt, "The Information Needs of Lesbians," Library & Information Science Research 15 (Summer 1993): 275-88.
20. Steven Joyce, "The Discursive Construction of Lesbian, Gay, and Bisexual Identity: How Symbolic Violence and Information Capital Mediate the Coming Out Process" (Ph. D. diss., University of Western Ontario, 2003).
21. Joseph Fanning, "Viewpoint: Responding to Lesbian and Gay Questions," Reference Column in New Jersey Libraries 31 (Winter 1997): 16-17.
22. Anne Clyde and Marjorie Lobdan, "A Door Half Open: Young People's Access to Fiction Related to Homosexuality," School Libraries Worldwide 7 (July 2001): 17-30.
23. Paulette Rothbauer and Lynne McKechnie, "The Treatment of Gay and Lesbian Fiction for Young Adults in Selected Prominent Reviewing Media," Collection Building 19, no. 1 (2000): 14.
24. Christine Jenkins, "From Queer to Gay and Back Again: Young Adult Novels with Gay and Lesbian Queer Content, 1969-1997," Library Quarterly 68 (July 1998): 300.
25. Advocates for Youth, Transitions 14 (June 2002). Accessed July 24, 2004, www.advocatesforyouth.org/publications/transitions/transitions1404.htm.
26. Traci Lee Sherman, "Teachers' Attitudes towards Supporting Gay and Lesbian Issues at the High School Level" (master's thesis, California State University, Long Beach, 2002).
27. Mary Michelle Pitot, "Invisible and Ignored or Out and Pushed Out: Participatory Research with Gay and Lesbian Youth" (Ed. D. diss., University of San Francisco, 1996);
28. Emily Allison Kiedman, "School Experiences, Social Support, and the Educational and Psychosocial Outcomes of Lesbian, Gay, and Bisexual Youth" (Ph. D. diss., University of California, Santa Barbara, 2001).
29. Sara McDowell, "Library Instruction for Lesbian, Gay, Bisexual, and Transgendered College Students," in Teaching the New Library to Today's Users, eds. Trudi Jacobson and Helene Williams (New York: Neal-Schuman, 2000), 71-86.
30. Sandra Hughes-Hassell and Alissa Hinckley, "Reaching Out to Lesbian, Gay, Bisexual, and Transgender Youth," Journal of Youth Services in Libraries 15 (Fall 2001): 39-41.
31. Richard Huffine, "Social Responsibility and Acceptable Prejudice," in James Carmichael, Daring to Find Our Names: The Search for Lesbigay History (Westport, Conn.: Greenwood, 1998), 213-15.
32. Alan Bryman, Social Research Methods (New York: Oxford Univ. Pr., 2001), 485.
33. Ted Palys, Research Decisions: Quantitative and Qualitative Perspectives, 2d ed. (Toronto: Harcourt, 1997), 94.
34. Vanessa Czopek, "Using Mystery Shoppers to Evaluate Customer Service in the Public Library," Public Libraries 37 (Nov./Dec. 1998): 370-75;
35. Patricia Dewdney and Catherine Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (Winter 1994): 217-30;
36. Ralph Gers and Lillie Seward, "Improving Reference Performance: Results of a Statewide Study," Library Journal 110 (Nov. 1, 1985): 31;
37. Peter Hernon and Charles McClure, "Unobtrusive Reference Testing: The 55 Percent Rule," Library Journal 111 (Apr. 15, 1986): 37-41.
38. Lawrence Neuman, Social Research Methods: Qualitative and Quantitative Approaches (Boston: Allyn and Bacon, 1997), 449.
39. Palys, Research Decisions;
40. Russell Jones, Research Methods in the Social & Behavioral Sciences (Sunderland, Mass.: Sinauer Assoc. 1996).
41. American Library Association, Reference and User Services Association, "Guidelines for Behavioral Performance of Reference and Information Services Professionals";
42. Jo Bell Whitlatch, Evaluating Reference Services: A Practical Guide (Chicago: ALA, 2000).
43. C. J. Bott, "Fighting the Silence: How to Support Your Gay and Straight Students," Voice of Youth Advocates 23 (Apr. 2000): 22, 24, 26;
44. Gay, Lesbian, and Straight Education Network. Accessed July 30, 2004, www.GLSEN.org.
45. Pete McMartin, Petti Fong, and Chad Skelton, "Surrey Boy's Suicide Blamed on Incessant Teasing," The Vancouver Sun, Mar. 16, 2000, Al.
46. Chairperson of the Vancouver School Board to all Secondary School Students, Teachers, Principals and Vice-Principals re: GSAs (memorandum, Vancouver, June 25, 2002).
47. ALA, RUSA, "Guidelines for Behavioral Performance of Reference and Information Services Professionals";
48. Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38 (Winter 1998): 151-63.
49. ALA, RUSA, "Guidelines for Behavioral Performance of Reference and Information Services Professionals";
50. Whitlatch, Evaluating Reference Services.
51. Elisa Lucozzi, "A Far Better Place: Institutions as Allies," in Working with Lesbian, Gay, Bisexual, and Transgender College Students, ed. Ronni L. Sanlo (Westport, Conn.: Greenwood, 1998), 47-52.
52. Sara McDowell, "Library Instruction for Lesbian, Gay, Bisexual, and Transgendered College Students," in Teaching the New Library for Today's Users, eds. Trudi Jacobson and Helene Williams (New York: Neal-Schuman, 2000), 83.