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Volumn 11, Issue 1, 2005, Pages 47-58

Academic staff views of quality systems for teaching and learning: A Hong Kong case study

Author keywords

Critical incidents; Hong Kong; Quality process review; Staff perspectives

Indexed keywords


EID: 27944505995     PISSN: 13538322     EISSN: None     Source Type: Journal    
DOI: 10.1080/13538320500074899     Document Type: Review
Times cited : (19)

References (17)
  • 4
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    • DEMING, W.E., 1986, Out of the Crisis (Cambridge, MA, Massachusetts Institute of Technology Centre for Advanced Engineering Study).
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    • Deming, W.E.1
  • 5
    • 0041772144 scopus 로고    scopus 로고
    • Designing academic audit: Lessons learned from Europe and Asia
    • DILL, D., 2000, 'Designing academic audit: lessons learned from Europe and Asia', Quality in Higher Education, 6(3), pp. 187-207.
    • (2000) Quality in Higher Education , vol.6 , Issue.3 , pp. 187-207
    • Dill, D.1
  • 6
    • 27944443874 scopus 로고    scopus 로고
    • Quality audit - Avoiding the law of diminishing returns
    • Jones, J. (Ed.) (Hong Kong, Hong Kong Polytechnic University Educational Development Unit)
    • HALL, C., 1996, 'Quality audit - avoiding the law of diminishing returns', in JONES, J. (Ed.) Quality Assurance in Higher Education (Hong Kong, Hong Kong Polytechnic University Educational Development Unit).
    • (1996) Quality Assurance in Higher Education
    • Hall, C.1
  • 7
    • 0012487226 scopus 로고    scopus 로고
    • The end of quality?
    • HARVEY, L., 2002, 'The end of quality?', Quality in Higher Education, 8(1), pp. 5-22.
    • (2002) Quality in Higher Education , vol.8 , Issue.1 , pp. 5-22
    • Harvey, L.1
  • 8
    • 27944437679 scopus 로고
    • New Jersey, Exxon Research and Engineering Co.
    • HERALD-MARLOWE, K.S., 1988, Training Material (New Jersey, Exxon Research and Engineering Co.).
    • (1988) Training Material
    • Herald-Marlowe, K.S.1
  • 10
    • 0012851769 scopus 로고    scopus 로고
    • Teaching and learning quality process review: What the programme has achieved in Hong Kong
    • MASSY, W.F. & FRENCH, N.J., 2001 'Teaching and learning quality process review: what the programme has achieved in Hong Kong', Quality in Higher Education, 7(1), pp. 33-45.
    • (2001) Quality in Higher Education , vol.7 , Issue.1 , pp. 33-45
    • Massy, W.F.1    French, N.J.2
  • 11
    • 85068295205 scopus 로고    scopus 로고
    • Views from below: Academics coping with quality
    • NEWTON, J., 2002, 'Views from below: academics coping with quality', Quality in Higher Education, 8(1), pp. 39-61.
    • (2002) Quality in Higher Education , vol.8 , Issue.1 , pp. 39-61
    • Newton, J.1
  • 13
    • 0010219564 scopus 로고
    • Using the critical incident technique in measuring and managing service quality
    • Scheuing, E.E. Christopher, W.F. (Eds.) (Portland, Oregon, American Management Association)
    • STAUSS, B., 1993, 'Using the critical incident technique in measuring and managing service quality', in SCHEUING, E.E. & CHRISTOPHER, W.F. (Eds.) The Service Quality Hand Book (Portland, Oregon, American Management Association).
    • (1993) The Service Quality Hand Book
    • Stauss, B.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.