The 2004 user survey at the University of Hong Kong Libraries

College and Research Libraries

Volumn 66, Issue 2, 2005, Pages 115-135

  Woo, Helen ^a,b  

^a UNIVERSITY OF HONG KONG   (Hong Kong)

^b 2004 User Survey Task Force   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 27944474242     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.66.2.115     Document Type: Review

References (32)

1. Helen Woo, Music Library (chairperson); Andy Choi, Systems Department; Kim Tung, Reference Department; and Irene Fung, Collection Development Department.
2. Dave Low and Andy Lau from the Systems Department were added to the task force subsequently.
3. Adams Bodomo, Mei-ling Lam, and Carmen Lee, "Some Students Still Read Books in the 21st Century: A Study of User Preferences for Print and Electronic Libraries," Reading Matrix 3, no. 3 (2003): 34-18.
4. Marc T. Braverman, Jana Kay Slater, and American Evaluation Association, Advances in Survey Research (San Francisco: Jossey-Bass, 1996).
5. Rowena Cullen, "Perspectives on User Satisfaction Surveys," Library Trends 49, no. 4 (2001): 662-86.
6. Arlene Fink, and Jacqueline B. Kosecoff, How to Conduct Surveys: A Step-by-Step Guide, 2nd ed. (Thousand Oaks, Calif.: Sage, 1998).
7. Salve Regina University, Mckillop Library User Survey. April 2003 [cited 17 October 2003]. Available online from http://library.salve.edu/user_survey. html.
8. Peter M. Nardi, Doing Survey Research: A Guide to Quantitative Method (Boston: Allyn and Bacon, 2003).
9. Isadore Newman and Keith A. McNeil, Conducting Survey Research in the Social Science (Lanham, Md.: Univ. Press of America, 1998).
10. George R. Plosker, "Conducting User Surveys: An Ongoing Information Imperative," Online (Sept./Oct. 2002): 64-68.
11. Louis M. Rea and Richard A. Parker, Designing and Conducting Survey Research: A Comprehensive Guide, 2nd ed. (San Francisco: Jossey-Bass, 1997).
12. University College London, Institute of Neurology, Rochester Institute of Technology Library, Wallace Library Users Survey 2002/2003. July 31, 2003 [cited 8 October 2003]. Available online from http://wally.rit.edu/general/ usersurvey.html.
13. Rockefeller Medical Library, Rockefeller Medical Library Services Questionnaire. June 3,2003 [cited 10 October 2003]. Available online from http://www.ion.ucl.ac.uk/library/samform.html.
14. Rodski Research Group, 2002 Library Survey Results. The University of Newcastle, Australia. July 10, 2003 [cited 11 October 2003]. Available online from http://www.newcastle.edu.au/services/library/about/rodski/2002/index.html.
15. _, 2003 Library Survey Results. July 10, 2003 [cited 11 October 2003]. Available online from http://www.newcastle.edu.au/services/library/about/rodski/ 2003/2003-results.html.
16. Joe Ryan, Information Resources for Information Professionals: Library Surveys & Questionnaires. 2003 [cited 10 October 2003]. Available online from http://web.syr.edu/~jryan/infopro/survey.html.
17. Samuel Freudenthal Memorial Library, Trinidad State Junior College, Library Survey Results 1998 [cited 10 October 2003]. Available online from http://www.tsjc.cccoes.edu/library/libsurveyresults.htm.
18. Matthias Schonlau, Ronald D. Fricker, and Marc N. Elliott, Conducting Research Surveys via E-mail and the Web (Santa Monica, Calif.: Rand, 2002).
19. Surveytools Corporation, Library Satisfaction Questionnaire. 2003 [cited 10 October 2003]. Available online from http://www.surveytools.com/library.htm.
20. Susan J. Thomas, Designing Surveys That Work! A Step-by-Step Guide (Thousand Oaks, Calif.: Corwin Pr., 1999).
21. UCSD Libraries User Survey Team, UCSD Libraries User Survey. San Diego: Univ. of California, 2003 [cited 10 October 2003]. Available online from http://orpheus.ucsd.edu/survey/index.html.
22. State University of New York, University at Albany Libraries, Libqual+Tm Spring 2003 Survey Institution Results. 2003 [cited 17 October 2003]. Available online from http://library.albany.edu/new/UA_LIBQUAL+.pdf.
23. University Libre de Bruxelles, University of Antwerp, Virlib Questionnaire. 2003 [cited 11 October 2003]. Available online from http://lib.ua.ac.be/VIRLIB/T03/survey_e.html.
24. With advice from Peter Sidorko, deputy librarian.
25. With assistance from Andy Lau, Systems Department.
26. In consultation with Peter Sidorko, deputy librarian.
27. With assistance from Andy Choi, Systems Department.
28. The Quality Assurance Team consists of team leaders from Technical Services, Reader Services, Branch Libraries, Collection Development, Library Administration, and the deputy librarian.
29. With assistance from Dave Low, Systems Department.
30. Anthony Ferguson and Kim Tung assisted in categorizing the fifty-five pages of written comments on the main library. Kim Tung also assisted in categorizing written comments on the Fung Ping Shan Library. Branch librarians Julia Chan (medical librarian), Irene Shieh (law librarian), Sam Lee (dental librarian), and Helen Woo (music librarian and interim education librarian) assisted in categorizing written comments on their own branch library/libraries.
31. Anthony Ferguson, "Your Views on How We Are Doing," Focus. The University of Hong Kong Libraries New Series 3, no. 4 (Mar./Apr. 2004): 3-4.
32. Rodski Behavioural Research Group, University of Newcastle Library Client Survey May 2003 (Newcastle upon Tyne, Eng.: Rodski Behavioural Research Group, 2003).