Twenty-five years of obstetric patient satisfaction in North America: A review of the literature

Journal of Perinatal and Neonatal Nursing

Volumn 10, Issue 4, 1997, Pages 36-47

  Murray, I ^a  

^a UNIVERSITY OF GUELPH   (Canada)

Author keywords

Obstetrics; Patient satisfaction; Quality

Indexed keywords

EID: 27844508304     PISSN: 08932190     EISSN: None     Source Type: Journal    
DOI: 10.1097/00005237-199703000-00012     Document Type: Article

References (3)

1. Mitchell A. Dramatic reduction in C-sections a "triumph." Globe and Mail. August 1, 1996:A5.
2. Puri SC. ISO 9000 Certification and Total Quality Management. 2nd ed. Ottawa, Ontario: Standards-Quality Management Group; 1995.
3. Woodside AG. What is quality and how much does it really matter? J Healthcare Market. 1991;11:61-67.