From quality to excellence in the 21st century

Total Quality Management and Business Excellence

Volumn 16, Issue 8-9, 2005, Pages 1053-1060

  Oakland, John ^a  

^a Oakland Consulting   (United Kingdom)

Author keywords

Business excellence; Commitment; Communication; Competitiveness; Culture; Customer supplier chains; People; Performance; Planning; Processes; Total Quality Management (TQM)

Indexed keywords

EID: 27844481617     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500163268     Document Type: Conference Paper

References (11)

1. Beckford, J. (2002) Quality, 2nd edn (London: Routledge).
2. BQF (2000/2) The Model in Practice, Vols 1 & 2 (London: British Quality Foundation).
3. Crosby, P. B. (1979) Quality is Free (New York: McGraw-Hill).
4. Deming, W. E. (1982) Out of the Crisis (Cambridge, MA: MIT).
5. EFQM (2003) The EFQM Excellence Model (Brussels: European Foundation for Quality Management).
6. Juran, J. M. (Ed.) (1988) Quality Control Handbook (New York: McGraw-Hill).
7. National Institute of Standard and Technology (2003) USA Malcolm Baldrige National Quality Award, Criteria for Performance Excellence (Gaithesburg: NIST).
8. Oakland, J. S. (2001) Total Organisational Excellence (Oxford: Butterworth-Heinemann).
9. Oakland, J. S. (2003) TQM: Text with Cases, 3rd edn (Oxford: Butterworth-Heinemann).
10. Oakland, J. S. (2004) Oakland on Quality Management (Oxford: Butterworth-Heinemann).
11. Porter, L. J. & Tanner, S. J. (2004) Assessing Business Excellence, 2nd edn (Oxford: Butterworth-Heinemann).