Managing library processes: Collecting data and providing tailored services to end-users

Library Management

Volumn 26, Issue 8-9, 2005, Pages 487-493

  Juntunen, Arja ^a   Ovaska, Tuulevi ^a   Saarti, Jarmo ^a   Salmi, Liisa ^a  

^a UNIVERSITY OF EASTERN FINLAND   (Finland)

Author keywords

Auditing; Document management; Finland; Quality management; Quality systems; University libraries

Indexed keywords

EID: 27744597984     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120510631774     Document Type: Article

References (6)

1. Ministry of Education Finland (2003), Report on the Finnish Implementation of the Bologna Declaration and the Prague Communiqué, Ministry of Education, Helsinki, available at: www.minedu.fi/opm/koulutus/yliopistokoulutus/bologna/ finnishimplementation.pdf (accessed 20 February 20, 2005).
2. Opetusministeriö (2003), "Communiqué of the Conference of Ministers responsible for higher education in Berlin on 19 September 2003: Realising the European Higher Education Area, Bologna Process, Berlin, 2003", available at: www.minedu.fi/opm/koulutus/ yliopistokoulutus/bologna/berliinikommunikea_en.pdf (accessed February 20, 2005).
3. Ovaska, T. and Saarti, J. (2004), "Availability of library materials and access to information resources", EAHIL Newsletter, No. 69, available at: www.eahil.org/newsletter/69/69percent20.pdf.
4. Parker, K.R., Nitse, P.S., Flowers, K.A. and Saarti, J. (2005), "Libraries as knowledge management centers", Library Management, Vol. 26 No. 4, pp. 176-89.
5. Saarti, J. (2005), "From printed world to a digital environment: the role of repository libraries in a changing environment", Library Management, Vol. 26 Nos 1-2, pp. 26-31.
6. Tam, L.W.H. (2000), "Quality management theory and practice: Some observations of practices in Australian academic libraries", Library Management, Vol. 21 No. 7, pp. 349-56.