Cross-user analysis: Benefits of skill level comparison in usability testing

Interacting with Computers

Volumn 17, Issue 6, 2005, Pages 773-786

  Faulkner, Laura ^a   Wick, David ^a  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

Author keywords

Empirical method; HCI methodology; Usability research; Usability testing; Users

Indexed keywords

HUMAN COMPUTER INTERACTION; NUMERICAL ANALYSIS; PROBLEM SOLVING; STATISTICAL METHODS;

EMPIRICAL RESEARCH; HCI METHODOLOGY; HONESTLY SIGNIFICANT DIFFERENCE (HSD); USABILITY RESEARCH; USABILITY TESTING;

USABILITY ENGINEERING;

EID: 27744507725     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2005.04.004     Document Type: Article

References (21)

1. C.M. Barnum Usability testing and research 2002 Pearson Education, Inc New York
2. Benson, C., 2001, April 6. User testing: and how to strengthen GNOME by doing it. Retrieved March 8, 2004, from http://developer.gnome.org/projects/gup/ ut1_pres/img0.htm
3. M.D. Byrne, and W.D. Gray Returning human factors to an engineering discipline: expanding the science base through a new generation of quantitative methods - Preface to the special section Human Factors 45 1 2003 1 4 (Spring)
4. A. Dillon, and M. Song An empirical comparison of the usability for novice and expert searchers of a textual and a graphic interface to an art-resource database Journal of Digital Information 1 1 1997
5. L.L. Faulkner Measuring software usability: developing a heuristic evaluation process and tool Proceedings of the International Conference on Practical Software Quality Techniques, Orlando, Florida 2001
6. L. Faulkner Reducing variability-research into structured approaches to usability testing and evaluation Proceedings of the Usability Professionals Association, Orlando, July 8-12 2002
7. L. Faulkner Beyond the five-user assumption: Benefits of increased sample sizes in usability testing Behavior Research Methods, Instruments & Computers 35 3 2003 379 383
8. L Fu, G Salvendy, and L Turley Effectiveness of user testing and heuristic evaluation as a function of performance classification Behaviour & Information Technology 21 2 2002 137 143
9. R.S. Goonetilleke, H.M. Shih, S.H. Kurniawan, On, and Fritsch Effects of training and representational characteristics in icon design International Journal of Human-Computer Studies 55 5 2001 741 760
10. W.D. Gray The nature and processing of errors in interactive behavior Cognitive Science 24 2 2000 205 248
11. J.T. Hackos, and J.C. Redish User and task analysis for interface design 1998 Wiley New York
12. M. Kurosu Structured heuristic evaluation (sHEM) Conference Presentation, IEEE International Conference on Systems, Man, and Cybernetics 1997
13. M. Kurosu, M. Sugizaki, and S. Matsuura Structured heuristic evaluation method (sHEM) Proceedings, Usability Professionals Association Annual Meeting, 3-5 1998
14. M. Kurosu, H. Urokohara, D. Sato, T. Nishimura, and F. Yamada A new quantitative measure for usability testing: NEM (novice expert ratio method) Poster Session Presented at the Annual Conference of the Usability Professionals' Association on Humanizing Design, Orlando, Florida 2002
15. N.G. Leveson, and C.S. Turner An investigation of the Therac-25 accidents IEEE Computer 26 1993 18 41
16. J. Nielsen Usability engineering 1993 AP Professional Chestnutt Hill, MA
17. Nielsen, J., 2000, February 6. Novice vs. expert users. Jakob Nielsen's Alertbox. Retrieved March 1, 2004, from http://www.useit.com/alertbox/20000206. html.
18. Nielsen, J., Molich, R., 1990. Heuristic evaluation of user interfaces. In Proceedings of ACM CHI'90 Conference, Seattle, WA, 1-5 April, pp. 249-256.
19. J. Rubin Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests 1994 Wiley New York
20. Straub, K., 2003, September. Pitting usability testing against heuristic review. UI Design Update Newsletter. Retrieved March 8, 2004, from http://www.humanfactors.com/downloads/sep03.asp.
21. Uehling, D.L., Wolf, K., 1995. User action graphing effort (UsAGE). Paper Presented at the Conference on Human Factors in Computing Systems, Denver, CO.