Effects of electronic customer relationship management on customer satisfaction: A temporal model

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2005, Pages 171-

  Khalifa, Mohamed ^a   Shen, Ning ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER HARDWARE; COMPUTER SYSTEM RECOVERY; ELECTRONIC COMMERCE; LIFE CYCLE; MATHEMATICAL MODELS; PURCHASING;

ELECTRONIC CUSTOMER RELATIONSHIP (ECRM); HARDWARE RETAILERS; PARADIGM SHIFTS; TEMPORAL MODEL;

CUSTOMER SATISFACTION;

EID: 27544431692     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (0)