Family satisfaction with residential care provision: A multilevel analysis

Journal of Applied Gerontology

Volumn 24, Issue 5, 2005, Pages 453-474

  Dobbs, Debra ^a   Montgomery, Rhonda ^b  

^a UNIVERSITY OF NORTH CAROLINA   (United States)

^b UNIVERSITY OF WISCONSIN MILWAUKEE   (United States)

Author keywords

Assisted living; Family satisfaction; Hierarchial linear modeling; Residential care

Indexed keywords

ADULT; AGED; ARTICLE; ASSISTED LIVING FACILITY; ELDERLY CARE; FAMILY LIFE; FEMALE; HEALTH CARE QUALITY; HUMAN; LIFE SATISFACTION; LONG TERM CARE; MAJOR CLINICAL STUDY; MALE; NURSING HOME; RESEARCH; RESIDENTIAL CARE; RESPONSIBILITY; RISK ASSESSMENT; SATISFACTION; STATISTICAL MODEL;

EID: 27244434962     PISSN: 07334648     EISSN: None     Source Type: Journal    
DOI: 10.1177/0733464805279374     Document Type: Article

References (63)

1. Asuman-Kiyak, H., Namzi, K., & Kahana, E. (1997). Job commitment and turnover among women working facilities serving older persons. Research on Aging, 19, 223-247.
2. Bartlett, H. (1993). Nursing homes for elderly people: Questions of quality and policy. USA: Harwood Academic.
3. Bryk, A. S., & Raudenbush, S. W. (1992). Hierarchical linear-models. Newbury Park, CA: Sage.
4. Castle, N., & Shea, D. (1998). The effects of for profit and not-for-profit facility status on the quality of care for nursing home residents with mental illnesses. Research on Aging, 20, 246-263.
5. Chapin, R., & Dobbs-Kepper, D. (2001). Aging in place in assisted living: Philosophy versus policy. The Gerontologist, 41, 43-50.
6. Chou, S., Boldy, D., & Lee, A. (2002). Staff satisfaction and its components in residential aged care. International Journal of Quality in Health Care, 14, 207-217.
7. Davis, M. (1991). On nursing home quality: A review and analysis. Medical Care Review, 48, 129-166.
8. Dobbs, D. (2004). The adjustment to a new home. Journal of Housing for the Elderly, 18, 51-71.
9. Donabedian, A. (1988). The quality of care: How can it be assessed? Journal of the American Medical Association, 260, 1743-1748.
10. Duffy J., Duffy, M., & Kilbourne, W. (1997). Cross national study of perceived service quality in long-term care facilities. Journal of Aging Studies, 11, 327-336.
11. Duncan, M. T., & Morgan, D. (1994). Sharing the caring: Family caregivers' views of their relationships with nursing home staff. The Gerontologist, 34, 235-244.
12. Ejaz, F. K., Noelker, L. S., Schur, D., Whitlatch, C. J., & Looman, W. J. (2002). Family satisfaction with nursing home care for relatives with dementia. Journal of Applied Gerontology, 21, 368-384.
13. Fielding, J., & Weaver, S. M. (1994). A comparison of hospital and community-based nurses: Perception of their work environment and psychological health. Journal of Advanced Nursing, 19, 1196-1204.
14. Gaugler, J., Andersen, K., & Leach, C. (2003). Predictors of family involvement in residential long-term care. Journal of Gerontological Social Work, 42, 3-26.
15. Golant, S. (1999). The promise of assisted living as a shelter and care alternative for frail American elders: A cautionary essay. In B. Schwarz & R. Brent (Eds.), Aging, autonomy and architecture (pp. 32-59). Baltimore: Johns Hopkins University Press.
16. Grant, L., Potthoff, S. J., Ryden, M., & Kane, R. (1998). Staff ratios, training, and assignment in Alzheimer's special care units. Journal of Gerontological Nursing, 24, 9-16.
17. Greene, A., Hawes, C., Wood, M., & Woodsong, C. (1997-1998). How do family members define quality in assisted living facilities? Generations, 21, Winter, 34-37.
18. Gustafson, D. H., Sainfort, F. C., Van Konigsveld, R., & Zimmerman, D. R. (1990). The Quality Assessment Index (QAI). Health Services Research, 25, 97-127.
19. Hare, J., Pratt, C., & Andrews, D. (1988). Predictors of burnout in professional and paraprofessional nurses working in hospitals and nursing homes. International Journal of Nursing Studies, 25, 105-115.
20. Harrington, C., Mullen, J., & Carillo, H. (1998). Nursing home staffing and its relationship to deficiencies. San Francisco: University of California.
21. Hawes, C., Rose, M., & Philips, C. (1999). A national study of assisted living for the frail elderly: Results of a national telephone survey of facilities. Beachwood, OH: U.S. Department of Health and Human Services, Assistant Secretary for Policy Evaluation.
22. Kahana, E. (1982). A congruence model of person-environment fit. In P. Lawton, P. Windley, & T. Byerts (Eds), Aging & the environment: Theoretical approaches. New York: Springer.
23. Kane, R., & Kane, R. L. (1988). Long-term care: Variations on a quality assurance theme. Inquiry, 25, 132-146.
24. Kane, R., & Wilson-Brown, K. (1993). Assisted living in the United States: A new paradigm for residential care for frail older persons? Washington, DC: American Association of Retired Persons.
25. Karner, T. X., Montgomery, R. J. V., Dobbs, D., & Wittmaier, C. (1998). Increasing staff satisfaction: The impact of SCUs and family involvement. Journal of Gerontological Nursing, 24, 39-44.
26. Katz, S. (1983). Assessing self-maintenance: Activities of daily living, mobility, and instrumental activities of daily living. Journal of American Geriatric Society, 31, 721-727.
27. Kleinsorge, I., & Koenig, H. (1991). The silent customers: Measuring customer satisfaction in nursing homes. Journal of Health Care Management, 11, 2-13.
28. Kruzich, J. (2000). Correlates of nursing home satisfaction. In J. Cohen-Mansfield, F. Ejaz, & P. Werner (Eds.), Satisfaction surveys in long-term care (pp. 76-100). New York: Springer.
29. Kruzich, J. M., Clinton, J. F., & Kelber, S. T. (1992). Personal and environmental influences on nursing home satisfaction. The Gerontologist, 32, 342-350.
30. Lawton, M. P. (1989). Behavior-relevant ecological factors. In K. W. Schaie & C. Schoder (Eds.), Social structure and aging: Psychological processes (pp. [PP#?]). Hillsdale, NJ: Lawrence Erlbaum.
31. Maas, M., Swanson, L. E., & Specht, J. (1994). Training key to job satisfaction. Journal of Long Term Care Administration, 22, 23-26.
32. Meek, J., & Gopee, N. (1997. Quality assurance in a nursing home. Nursing Standard, 10, 37-39.
33. Mentes, J. C., & Buckwalter, K. C. (1998). Dementia special care units: Programming and staffing issues. Journal of Gerontological Nursing, 24, 6-8.
34. Moniz-Cook, E., Millington, D., & Miriam, S. (1997). Residential care for older people: Job satisfaction and psychological health in care staff. Health and Social Care in the Community, 5, 124-133.
35. Montgomery, R. J. V. (1993). Final report for the collaborative studies on special care units for Alzheimer's disease common core measures: Background and description of psychometric properties for each measure. New York: National Institute on Aging Coordinating Center.
36. Montgomery, R. J. V. (2000). Administration on Aging demonstration grant to states Component Two findings report. Washington, DC: Administration on Aging.
37. Montgomery, R. J. V., & Williams, K. (2001). Implications of differential impacts of care-giving for future research on Alzheimer care. Aging & Mental Health, 5, S23-S34.
38. Moos, R., & Lemke, S. (1996). Evaluating residential facilities. Thousand Oaks, CA: Sage.
39. Morgan, L., Gruber-Baldini, A., & Magaziner, J. (2001). Resident characteristics. In S. Zimmerman, P. D. Sloane, & K. E. Eckert (Eds.), Assisted living: Needs, practices, and policies in residential care for the elderly (pp. 198-223). Baltimore: Johns Hopkins University Press.
40. Morris, J., Hawes, C., & Murphy, K. (1991). Designing the national resident assessment instrument for nursing homes. The Gerontologist, 30, 293-302.
41. National Institution on Aging Coordinating Center. (1993). Collaborative studies on special care units for Alzheimer's disease common core measures: Background description of psychometric properties for each measure. New York: National Institute on Aging.
42. National Investment Conference. (1998). National survey of assisted living residents: Who is the customer? Washington, DC: ProMatura Group for the National Investment Conference and Assisted Living Facilities Association of America.
43. Noelker, L. (2000, November). Quality of life in long-term care. Paper presented at the 53rd Annual Gerontological Society of America Meeting, Washington, DC.
44. Novak, M., & Chappell, N. L. (1994). Nursing assistant burnout and the cognitively impaired elderly. International Journal of Aging and Human Development, 39, 105-120.
45. Phillips, C. D., Hawes, C., Spry, K., & Rose, M. (2000). Residents leaving assisted living: Descriptive and analytic results from a national survey (A report prepared for the U.S. Department of Health and Human Services, ASPE, and Research Triangle Institute under contract No. HHS-100-94-0024 and HHS 100-98-0013). College Station, TX: Texas A&M University System Health.
46. Philp, I., Mutch, W. J., Ballinger, B. R., & Boyd, L. (1991). A comparison of care in private nursing homes, geriatric and psychogeriatric hospitals. International Journal of Geriatric Psychiatry, 6, 253-258.
47. Port, C., Hebel, J., Gruber-Baldini, A., Baumgarten, M., Burton, L., Zimmerman, S., et al. (2003). Measuring the frequency of contact between nursing home residents and their family and friends. Nursing Research, 52, 52-56.
48. Pynoos, J., & Golant, S. (1996). Housing and living arrangements for the elderly. In R. H. Binstock & L. K. George (Eds.), Handbook of aging and the social sciences (pp. 303-320). San Diego, CA: Academic Press.
49. Relatives Association. 1994. "Relatives Views." London.
50. Riggs, C. J., & Rantz, M. J. (2001). A model of staff support to improve retention in long-term care. Nursing Administration Quarterly, 25, 43-54.
51. Sikorska, E. (1999). Organizational determinants of resident satisfaction with assisted living. The Gerontologist, 39, 450-456.
52. Sikorska-Simmons, E. (2001). Development of an instrument to measure resident satisfaction with assisted living. Journal of Applied Gerontology, 20, 57-73.
53. Sloane, P., Zimmerman, S., & Ory, M. (2001). Care for persons with dementia. In S. Zimmerman, P. D. Sloane, & K. E. Eckert (Eds.), Assisted living: Needs, practices and policies in residential care for the elderly (pp. 242-270). Baltimore: Johns Hopkins University Press.
54. Stone, R. (2000, November). The long-term care workforce and issues of quality care. Paper presented at the 53rd Annual Gerontological Society of America meeting, Washington, DC.
55. Thompson, B. (2004). Exploratory and confirmatory factor analysis: Understanding concepts and applications. Washington, DC: American Psychological Association.
56. Tornatore, J., & Grant, L. (2002). Burden among family caregivers of persons with Alzheimer's disease in nursing homes. The Gerontologist, 42, 497-506.
57. Tornatore, J., & Grant, L. (2004). Family caregiver satisfaction with the nursing home after placement of a relative with dementia. Journal of Gerontology Social Sciences. Gerontol. B. Psychol. Sci. Soc. Sci. 59, S80-S88.
58. U.S. General Accounting Office. (1999). Assisted living: Quality-of-care and consumer protection issues in four states (Report from HEHS, No. 99-27). Washington, DC: Author.
59. Weiner, J., & Illston, L. H. (1996). The financing and organization of health care for older Americans. In R. Binstock & L. K. George (Eds.), Handbook of aging and the social sciences (pp. 427-443). San Diego, CA: Academic Press.
60. Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Minnesota studies in vocational rehabilitation: xxii. Manual for the Minnesota Satisfaction Questionnaire. Minneapolis: Work Adjustment Project Industrial Relations Center, University of Minnesota.
61. Zimmerman, S., Eckert, K., & Wildfire, J. (2001). The process of care. In S. Zimmerman, P. D. Sloane, & K. E. Eckert (Eds.), Assisted living: Needs, practices, and policies in residential care for the elderly (pp. 198-223). Baltimore: Johns Hopkins University Press.
62. Zimmerman, S., Sloane, P., & Eckert, K. (2001). Assisted living: Needs, practices, and policies in residential care for the elderly. Baltimore: Johns Hopkins University Press.
63. Zinn, J. S. (1994). Market competition and the quality of nursing home care. Journal of Health Politics, Policy and Law, 19, 555-582.