Accountability of electronic cross-agency service-delivery processes

Lecture Notes in Computer Science

Volumn 3591, Issue , 2005, Pages 49-56

  Gortmaker, Jeffrey ^a   Janssen, Marijn ^a   Wagenaar, René W ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION TECHNOLOGY; INTERNET; MATHEMATICAL MODELS; SERVERS; SOCIETIES AND INSTITUTIONS;

E-GOVERNMENT; GOVERNMENT SERVICES; PUBLIC SERVANTS;

ELECTRONIC COMMERCE;

EID: 26844525482     PISSN: 03029743     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1007/11545156_5     Document Type: Conference Paper

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