The ubiquitous library is here

Portal

Volumn 4, Issue 2, 2004, Pages 291-297

  Kaske, Neal ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2642567908     PISSN: 15312542     EISSN: None     Source Type: Journal    
DOI: 10.1353/pla.2004.0030     Document Type: Review

References (10)

1. National Information Standards Organization, Standards Committee AZ-Networked Reference Services (December 5, 2003). Available: 〈http://www.loc.gov/standards/netref/〉 [January 27, 2004].
2. National Information Standards Organization, Standards Committee AZ-Networked Reference Services, "Draft Standard for Trial Use-Information Services and Use: Metrics and Statistics for Libraries and Information Providers-Data Dictionary," NISO (2003). Available: 〈http://www.niso. org/committees/committee_az.html〉 [January 27, 2003].
3. National Information Standards Organization, Standards Committee AY: Library Statistics (2003). Available: 〈http://www.niso.org/emetrics/ current/subcategory7.3.1.html〉 [January 27, 2003].
4. David Lankes, "Digital Reference Research Agenda." Available: 〈http://quartz.syr.edu/symposium/agenda.html〉 [January 27, 2003].
5. Karen Hyman and Peter Bromberg, "'I'm Just Ecstatic About the Whole Darn Hung!': Customer Feedback and Lessons Learned at Q and A NJ, New Jersey's 24/7 Live Virtual Reference Service." Available: 〈http:www//.vrd 2003.org/proceedings/index.cfm#Evaluation〉 [January 27, 2003].
6. Matthew Marstell and Danianne Mizzy, "Exploring the Synchronous Digital Reference Interaction for Query Types, Question Negotiation, and Patron Response," Internet Reference Services Quarterly 8, 1/2 (2003): 149-65.
7. Julie Arnold and Neal Kaske, "Lessons Learned by Chat Service Providers About the Quality and Type of Services Provided" (n.d.). Available: 〈http://www.lib.umd.edu/groups/digref/vrd2003.ppt〉 [Januray 27, 2004].
8. I b i d.
9. John Richardson, Jr., "Reference Is Better Than We Thought," Library Journal 127, 7 (April 15, 2002): 41-2; Matthew Saxton, Understanding Reference: Transforming an Art into a Science (Academic Press, 2002).
10. John Richardson, Jr., "Reference Is Better Than We Thought," Library Journal 127, 7 (April 15, 2002): 41-2; Matthew Saxton, Understanding Reference: Transforming an Art into a Science (Academic Press, 2002).