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Volumn 16, Issue 3, 2004, Pages 186-193

An application case of the Brazilian national quality award

Author keywords

Performance measurement (quality); Quality awards; Quality management; Total quality management

Indexed keywords

BENCHMARKING; COMPETITION; CUSTOMER SATISFACTION; ECONOMIC AND SOCIAL EFFECTS; PUBLIC POLICY; STRATEGIC PLANNING;

EID: 2642547268     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780410532927     Document Type: Article
Times cited : (11)

References (6)
  • 1
    • 0034889911 scopus 로고    scopus 로고
    • Comparing the Brazilian national quality award with some of the major prizes
    • Cauchick Miguel, P.A. (2001), "Comparing the Brazilian national quality award with some of the major prizes", The TQM Magazine, Vol. 13 No. 4, pp. 260-72.
    • (2001) The TQM Magazine , vol.13 , Issue.4 , pp. 260-272
    • Cauchick Miguel, P.A.1
  • 3
    • 2642564749 scopus 로고    scopus 로고
    • accessed 28 April
    • Compumax (2003), "Sideral MBNQA-type", available at: www.compumax.com.br (accessed 28 April).
    • (2003) Sideral MBNQA-type
  • 4
    • 2642527283 scopus 로고    scopus 로고
    • National Quality Award Foundation, São Paulo (in Portuguese)
    • FPNQ (2002), Excellence Criteria, National Quality Award Foundation, São Paulo (in Portuguese).
    • (2002) Excellence Criteria
  • 6
    • 0032028090 scopus 로고    scopus 로고
    • Benchmarking your plant against TQM best-practices plants: Part 1 of 4
    • Rogers, H. (1998), "Benchmarking your plant against TQM best-practices plants: part 1 of 4", Quality Progress, Vol. 31 No. 3, pp. 49-55.
    • (1998) Quality Progress , vol.31 , Issue.3 , pp. 49-55
    • Rogers, H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.