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Volumn 16, Issue 3, 2004, Pages 186-193
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An application case of the Brazilian national quality award
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Author keywords
Performance measurement (quality); Quality awards; Quality management; Total quality management
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Indexed keywords
BENCHMARKING;
COMPETITION;
CUSTOMER SATISFACTION;
ECONOMIC AND SOCIAL EFFECTS;
PUBLIC POLICY;
STRATEGIC PLANNING;
PERFORMANCE MEASUREMENT;
QUALITY AWARD;
TOTAL QUALITY MANAGEMENT;
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EID: 2642547268
PISSN: 0954478X
EISSN: None
Source Type: Journal
DOI: 10.1108/09544780410532927 Document Type: Article |
Times cited : (11)
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References (6)
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