-
1
-
-
0030548814
-
Development and validation of TQM implementation constructs
-
Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996), "Development and validation of TQM implementation constructs", Decision Sciences, Vol. 27, pp. 23-56.
-
(1996)
Decision Sciences
, vol.27
, pp. 23-56
-
-
Ahire, S.L.1
Golhar, D.Y.2
Waller, M.A.3
-
3
-
-
0002519970
-
A study measurement of the critical factors of quality management
-
Badri, M. and Davis, D. (1995), "A study measurement of the critical factors of quality management", International Journal of Quality & Reliability Management, Vol. 12 No. 2, pp. 36-53.
-
(1995)
International Journal of Quality & Reliability Management
, vol.12
, Issue.2
, pp. 36-53
-
-
Badri, M.1
Davis, D.2
-
4
-
-
84995266674
-
Managing quality in California food-processing firms
-
Baker, G. and Starbird, S. (1992), "Managing quality in California food-processing firms", Agribusiness, Vol. 8 No. 2, pp. 155-64.
-
(1992)
Agribusiness
, vol.8
, Issue.2
, pp. 155-164
-
-
Baker, G.1
Starbird, S.2
-
5
-
-
21144478686
-
Quality, strategy and competitiveness
-
Belohav, J.A. (1993), "Quality, strategy and competitiveness", California Management Review, Vol. 35 No. 3, pp. 55-67.
-
(1993)
California Management Review
, vol.35
, Issue.3
, pp. 55-67
-
-
Belohav, J.A.1
-
6
-
-
0034887250
-
Total quality management and ISO 9000 applications in Turkey
-
Beskese, A. and Cebeci, U. (2001), "Total quality management and ISO 9000 applications in Turkey", The TQM Magazine, Vol. 13 No. 1, pp. 69-73.
-
(2001)
The TQM Magazine
, vol.13
, Issue.1
, pp. 69-73
-
-
Beskese, A.1
Cebeci, U.2
-
8
-
-
0040834517
-
Identification of critical factors of TQM
-
Black, S. and Porter, L. (1996), "Identification of critical factors of TQM", Decision Sciences, Vol. 27, pp. 1-21.
-
(1996)
Decision Sciences
, vol.27
, pp. 1-21
-
-
Black, S.1
Porter, L.2
-
10
-
-
0142154276
-
Sustaining a quality initiative
-
Buch, K. and Rivers, D. (2002), "Sustaining a quality initiative", Strategic Direction, Vol. 18 No. 4, pp. 15-17.
-
(2002)
Strategic Direction
, vol.18
, Issue.4
, pp. 15-17
-
-
Buch, K.1
Rivers, D.2
-
11
-
-
0142154256
-
An approach to the evaluation of quality performance of the companies in Turkey
-
Cebeci, U. and Beskese, A. (2002), "An approach to the evaluation of quality performance of the companies in Turkey", Managerial Auditing Journal, Vol. 17 No. 1/2, pp. 92-100.
-
(2002)
Managerial Auditing Journal
, vol.17
, Issue.1-2
, pp. 92-100
-
-
Cebeci, U.1
Beskese, A.2
-
12
-
-
0442326755
-
The strategic process of a cultural change to implement total quality management: A case study
-
Claver, E., Gasco, J., Llopis, J. and Gonzalez, R. (2001), "The strategic process of a cultural change to implement total quality management: a case study", Total Quality Management, Vol. 12 No. 4, pp. 469-82.
-
(2001)
Total Quality Management
, vol.12
, Issue.4
, pp. 469-482
-
-
Claver, E.1
Gasco, J.2
Llopis, J.3
Gonzalez, R.4
-
13
-
-
0442326763
-
Total quality management and theory: An exploratory study of contribution
-
Dale, B., Y-Wu, P., Zairi, M., Williams, A. and Van der Wiele, T. (2001), "Total quality management and theory: an exploratory study of contribution", Total Quality Management, Vol. 12 No. 4, pp. 439-49.
-
(2001)
Total Quality Management
, vol.12
, Issue.4
, pp. 439-449
-
-
Dale, B.1
Y-Wu, P.2
Zairi, M.3
Williams, A.4
Van der Wiele, T.5
-
14
-
-
0442279694
-
Total quality management critical success factors, a comparison: The UK versus the USA
-
Dayton, N.A. (2001), "Total quality management critical success factors, a comparison: the UK versus the USA", Total Quality Management, Vol. 12 No. 3, pp. 293-8.
-
(2001)
Total Quality Management
, vol.12
, Issue.3
, pp. 293-298
-
-
Dayton, N.A.1
-
15
-
-
0036238822
-
The power behind consumer buying and productivity
-
Feigenbaum, A. (2002), "The power behind consumer buying and productivity". Quality Progress, Vol. 35 No. 4, pp. 49-50.
-
(2002)
Quality Progress
, vol.35
, Issue.4
, pp. 49-50
-
-
Feigenbaum, A.1
-
16
-
-
0028401194
-
A framework for quality management research and an associated measurement instrument
-
Flyn, B., Schroeder, R. and Sakakibara, S. (1994), "A framework for quality management research and an associated measurement instrument", Journal of Operations Management, Vol. 11, pp. 339-66.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flyn, B.1
Schroeder, R.2
Sakakibara, S.3
-
17
-
-
77954677712
-
Operationalizing productivity improvement programmes through total quality management
-
Hoffman, J.M. and Mehra, S. (1999), "Operationalizing productivity improvement programmes through total quality management", International Journal of Quality & Reliability Management, Vol. 16 No. 1, pp. 72-84.
-
(1999)
International Journal of Quality & Reliability Management
, vol.16
, Issue.1
, pp. 72-84
-
-
Hoffman, J.M.1
Mehra, S.2
-
18
-
-
0032309114
-
Integrating ISO 9000 with TQM spirits: A survey
-
Huarng, F. (1998), "Integrating ISO 9000 with TQM spirits: a survey", Industrial Management & Data Systems, Vol. 98 No. 8, pp. 373-9.
-
(1998)
Industrial Management & Data Systems
, vol.98
, Issue.8
, pp. 373-379
-
-
Huarng, F.1
-
19
-
-
53249128540
-
Total quality management: The second industrial revolution
-
Kanji, G.K. (1990), "Total quality management: the second industrial revolution", Total Quality Management, Vol. 1 No. 1, pp. 3-11.
-
(1990)
Total Quality Management
, vol.1
, Issue.1
, pp. 3-11
-
-
Kanji, G.K.1
-
20
-
-
0002240774
-
Quality and statistical concepts
-
Kanji, G.K. (Ed.), Chapman & Hall, London
-
Kanji, G.K. (1995), "Quality and statistical concepts", in Kanji, G.K. (Ed.), Total Quality Management: Proceedings of the First World Congress, Chapman & Hall, London.
-
(1995)
Total Quality Management: Proceedings of the First World Congress
-
-
Kanji, G.K.1
-
21
-
-
0442314257
-
Implementation and pitfalls of total quality management
-
Kanji, G.K. (1996), "Implementation and pitfalls of total quality management", Total Quality Management, Vol. 7, pp. 331-43.
-
(1996)
Total Quality Management
, vol.7
, pp. 331-343
-
-
Kanji, G.K.1
-
22
-
-
0141759201
-
Measurement of business excellence
-
Kanji, G.K. (1998), "Measurement of business excellence", Total Quality Management, Vol. 9 No. 7, pp. 633-43.
-
(1998)
Total Quality Management
, vol.9
, Issue.7
, pp. 633-643
-
-
Kanji, G.K.1
-
23
-
-
21144482256
-
A perspective on quality activities in American firms
-
Kano, N. (1993), "A perspective on quality activities in American firms", California Management Review, Vol. 35 No. 3, pp. 12-31.
-
(1993)
California Management Review
, vol.35
, Issue.3
, pp. 12-31
-
-
Kano, N.1
-
24
-
-
0036464247
-
ISO 9000 and 9004: A framework for disaster preparedness
-
Kolka, J. (2002), "ISO 9000 and 9004: a framework for disaster preparedness", Quality Progress, Vol. 35 No. 2, pp. 57-62.
-
(2002)
Quality Progress
, vol.35
, Issue.2
, pp. 57-62
-
-
Kolka, J.1
-
25
-
-
0034892715
-
The soft foundation of the critical success factors on TQM implementation in Malaysia
-
Lau, H. and Idris, M. (2001), "The soft foundation of the critical success factors on TQM implementation in Malaysia", The TQM Magazine, Vol. 13 No. 1, pp. 51-60.
-
(2001)
The TQM Magazine
, vol.13
, Issue.1
, pp. 51-60
-
-
Lau, H.1
Idris, M.2
-
26
-
-
0142154252
-
Beating burn-out
-
Leiter, M. and Maslach, C. (2002), "Beating burn-out", Human Resource Management International Digest, Vol. 10 No. 1, pp. 6-9.
-
(2002)
Human Resource Management International Digest
, vol.10
, Issue.1
, pp. 6-9
-
-
Leiter, M.1
Maslach, C.2
-
27
-
-
0142247454
-
A business excellence approach to generic benchmarking in SMEs
-
McAdam, R. and Kelly, M. (2002), "A business excellence approach to generic benchmarking in SMEs", Benchmarking: An International Journal, Vol. 9 No. 1, pp. 7-27.
-
(2002)
Benchmarking: An International Journal
, vol.9
, Issue.1
, pp. 7-27
-
-
McAdam, R.1
Kelly, M.2
-
28
-
-
0142154248
-
The Tao of people-based management
-
Mak, W.M. (2000), "The Tao of people-based management", Total Quality Management, Vol. 11 No. 4-6, pp. 636-40.
-
(2000)
Total Quality Management
, vol.11
, Issue.4-6
, pp. 636-640
-
-
Mak, W.M.1
-
30
-
-
67649339885
-
Quality practices of Indian organizations: An empirical analysis
-
Motwani, J.G., Mahmoud, E. and Rice, G. (1995), "Quality practices of Indian organizations: an empirical analysis", International Journal of Quality & Reliability Management, Vol. 11 No. 1, pp. 38-52.
-
(1995)
International Journal of Quality & Reliability Management
, vol.11
, Issue.1
, pp. 38-52
-
-
Motwani, J.G.1
Mahmoud, E.2
Rice, G.3
-
33
-
-
0442295587
-
Cultural influences on total quality management adoption in Chinese enterprises: An empirical study
-
Pun, K-F. (2001), "Cultural influences on total quality management adoption in Chinese enterprises: an empirical study", Total Quality Management, Vol. 12 No. 3, pp. 323-42.
-
(2001)
Total Quality Management
, vol.12
, Issue.3
, pp. 323-342
-
-
Pun, K.-F.1
-
34
-
-
0003955227
-
-
Wiley, New York, NY
-
Rao, A., Carr, L., Dambolena, I., Kopp, R., Martin, J., Rafii, F. and Schlesinger, P. (1996), Total Quality Management: A Cross-Functional Perspective, Wiley, New York, NY.
-
(1996)
Total Quality Management: A Cross-functional Perspective
-
-
Rao, A.1
Carr, L.2
Dambolena, I.3
Kopp, R.4
Martin, J.5
Rafii, F.6
Schlesinger, P.7
-
35
-
-
1542526094
-
A framework for international quality management research: Development and validation of a measurement instrument
-
Rao, S., Solis, L. and Raghunathan, T. (1999), "A framework for international quality management research: development and validation of a measurement instrument", Total Quality Management, Vol. 10 No. 7, pp. 1047-75.
-
(1999)
Total Quality Management
, vol.10
, Issue.7
, pp. 1047-1075
-
-
Rao, S.1
Solis, L.2
Raghunathan, T.3
-
36
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20 No. 4, pp. 810-29.
-
(1989)
Decision Sciences
, vol.20
, Issue.4
, pp. 810-829
-
-
Saraph, J.V.1
Benson, P.G.2
Schroeder, R.G.3
-
37
-
-
0036492280
-
Transition ISO 9000:2000
-
Stahan, J. (2002), "Transition ISO 9000:2000", Quality Progress, Vol. 35 No. 3, pp. 27-30.
-
(2002)
Quality Progress
, vol.35
, Issue.3
, pp. 27-30
-
-
Stahan, J.1
-
38
-
-
0003025445
-
A comparison of quality management practices in Shanghai and Norwegian manufacturing companies
-
Sun, H. (2000), "A comparison of quality management practices in Shanghai and Norwegian manufacturing companies", International Journal of Quality & Reliability Management Vol. 17 No. 6, pp. 636-60.
-
(2000)
International Journal of Quality & Reliability Management
, vol.17
, Issue.6
, pp. 636-660
-
-
Sun, H.1
-
40
-
-
0029260815
-
A tool for assessing industry TQM practice versus Deming philosophy
-
Tamimi, N. and Gershon, M. (1995), "A tool for assessing industry TQM practice versus Deming philosophy", Production and Inventory Management Journal, Vol. 36, pp. 27-32.
-
(1995)
Production and Inventory Management Journal
, vol.36
, pp. 27-32
-
-
Tamimi, N.1
Gershon, M.2
-
41
-
-
0036492408
-
Nine reasons to switch to a single supplier system
-
Thakur, D. (2002), "Nine reasons to switch to a single supplier system", Quality Progress, Vol. 35 No. 3, pp. 61-5.
-
(2002)
Quality Progress
, vol.35
, Issue.3
, pp. 61-65
-
-
Thakur, D.1
-
43
-
-
0030650277
-
A review of total quality management in practice: Understanding the fundamentals through examples of best practice applications, part 1
-
Thiagarajan, T. and Zairi, M. (1997), "A review of total quality management in practice: understanding the fundamentals through examples of best practice applications, Part 1", The TQM Magazine, Vol. 9 No. 4, pp. 270-86.
-
(1997)
The TQM Magazine
, vol.9
, Issue.4
, pp. 270-286
-
-
Thiagarajan, T.1
Zairi, M.2
-
44
-
-
0038679979
-
A proposed model of TQM implementation based on an empirical study of Malaysian industry
-
Thiagarajan, T., Zairi, M. and Dale, B. (2001), "A proposed model of TQM implementation based on an empirical study of Malaysian industry", International Journal of Quality & Reliability Management, Vol. 18 No. 3, pp. 289-306.
-
(2001)
International Journal of Quality & Reliability Management
, vol.18
, Issue.3
, pp. 289-306
-
-
Thiagarajan, T.1
Zairi, M.2
Dale, B.3
-
45
-
-
0000711806
-
The other side of quality: 'Soft' issues and the human resource dimension
-
Wilkinson, A. (1992), "The other side of quality: 'soft' issues and the human resource dimension", Total Quality Management, Vol. 3 No. 3, pp. 323-9.
-
(1992)
Total Quality Management
, vol.3
, Issue.3
, pp. 323-329
-
-
Wilkinson, A.1
-
47
-
-
0032647235
-
Managing excellence: Leadership
-
Zairi, M. (1999), "Managing excellence: leadership", The TQM Magazine, Vol. 11 No. 4, pp. 215-20.
-
(1999)
The TQM Magazine
, vol.11
, Issue.4
, pp. 215-220
-
-
Zairi, M.1
-
48
-
-
0142185321
-
Managing customer satisfaction: A best practice perspective
-
Zairi, M. (2000), "Managing customer satisfaction: a best practice perspective", The TQM Magazine, Vol. 12 No. 6, pp. 389-494.
-
(2000)
The TQM Magazine
, vol.12
, Issue.6
, pp. 389-494
-
-
Zairi, M.1
-
49
-
-
0009955159
-
An instrument for measuring TQM implementation for Chinese manufacturing companies
-
Zhang, Z., Waszink, A. and Wijngaard, J. (2000), "An instrument for measuring TQM implementation for Chinese manufacturing companies", International Journal of Quality & Reliability Management, Vol. 17 No. 7, pp. 730-55.
-
(2000)
International Journal of Quality & Reliability Management
, vol.17
, Issue.7
, pp. 730-755
-
-
Zhang, Z.1
Waszink, A.2
Wijngaard, J.3
|