-
2
-
-
0037418131
-
The incidence and severity of adverse events affecting patients after discharge from the hospital
-
A.J. Forster, H.J. Murff, J.F. Peterson, T.K. Gandhi, and D.W. Bates The incidence and severity of adverse events affecting patients after discharge from the hospital Ann Intern Med 138 2003 161 167
-
(2003)
Ann Intern Med
, vol.138
, pp. 161-167
-
-
Forster, A.J.1
Murff, H.J.2
Peterson, J.F.3
Gandhi, T.K.4
Bates, D.W.5
-
3
-
-
0025328602
-
Factors influencing patients' informational needs at time of hospital discharge
-
N. Bubela, S. Galloway, E. McCay, A. McKibbon, L. Nagle, D. Pringle, E. Ross, and J. Shamian Factors influencing patients' informational needs at time of hospital discharge Patient Educ Couns 16 1990 21 28
-
(1990)
Patient Educ Couns
, vol.16
, pp. 21-28
-
-
Bubela, N.1
Galloway, S.2
McCay, E.3
McKibbon, A.4
Nagle, L.5
Pringle, D.6
Ross, E.7
Shamian, J.8
-
5
-
-
0031615184
-
Consumer-orientated outcomes in discharge planning: A pilot study
-
S.K. Armitage, and K.M. Kavanagh Consumer-orientated outcomes in discharge planning: a pilot study J Clin Nurs 7 1998 67 74
-
(1998)
J Clin Nurs
, vol.7
, pp. 67-74
-
-
Armitage, S.K.1
Kavanagh, K.M.2
-
6
-
-
0033951357
-
Pre- and post-operative information needs
-
M. Lithner, and T. Zilling Pre- and post-operative information needs Patient Educ Couns 40 2000 29 37
-
(2000)
Patient Educ Couns
, vol.40
, pp. 29-37
-
-
Lithner, M.1
Zilling, T.2
-
7
-
-
0036631546
-
Patient satisfaction and nurses' perceptions of quality in an inpatient cardiology population
-
M. Burney, M. Purden, and L. McVey Patient satisfaction and nurses' perceptions of quality in an inpatient cardiology population J Nurs Care Qual 16 2002 56 67
-
(2002)
J Nurs Care Qual
, vol.16
, pp. 56-67
-
-
Burney, M.1
Purden, M.2
McVey, L.3
-
10
-
-
34249779507
-
Learning from patients: A discharge planning improvement project
-
P. Reiley, A. Pike, M. Phipps, M. Weiner, N. Miller, S.S. Stengrevics, L. Clark, and J. Wandel Learning from patients: a discharge planning improvement project Jt Comm J Qual Improv 22 1996 311 322
-
(1996)
Jt Comm J Qual Improv
, vol.22
, pp. 311-322
-
-
Reiley, P.1
Pike, A.2
Phipps, M.3
Weiner, M.4
Miller, N.5
Stengrevics, S.S.6
Clark, L.7
Wandel, J.8
-
11
-
-
0036631546
-
Patient satisfaction and nurses' perceptions of quality in an inpatient cardiology population
-
M. Burney, M. Purden, and L. McVey Patient satisfaction and nurses' perceptions of quality in an inpatient cardiology population J Nurs Care Qual 16 2002 56 67
-
(2002)
J Nurs Care Qual
, vol.16
, pp. 56-67
-
-
Burney, M.1
Purden, M.2
McVey, L.3
-
12
-
-
0031154899
-
The problems of elderly people at home one week after discharge from an acute care setting
-
P. Mistiaen, E. Duijnhouwer, D. Wijkel, M. de Bont, and A. Veeger The problems of elderly people at home one week after discharge from an acute care setting J Adv Nurs 25 1997 1233 1240
-
(1997)
J Adv Nurs
, vol.25
, pp. 1233-1240
-
-
Mistiaen, P.1
Duijnhouwer, E.2
Wijkel, D.3
De Bont, M.4
Veeger, A.5
-
13
-
-
0034361876
-
Variables impacting on patients' perceptions of discharge from short-stay hospitalisation or same-day surgery
-
W.S. Rowe, M.J. Yaffe, C. Pepler, and I.M. Dulka Variables impacting on patients' perceptions of discharge from short-stay hospitalisation or same-day surgery Health Soc Care Community 8 2000 362 371
-
(2000)
Health Soc Care Community
, vol.8
, pp. 362-371
-
-
Rowe, W.S.1
Yaffe, M.J.2
Pepler, C.3
Dulka, I.M.4
-
14
-
-
0024814857
-
Posthospital needs of elderly people at home: Findings from an eight-month follow-up study
-
E.W. Jones, P.M. Densen, and S.D. Brown Posthospital needs of elderly people at home: findings from an eight-month follow-up study Health Serv Res 24 1989 643 664
-
(1989)
Health Serv Res
, vol.24
, pp. 643-664
-
-
Jones, E.W.1
Densen, P.M.2
Brown, S.D.3
-
15
-
-
0032057157
-
Discharge planning for elderly patients
-
M.A. Rosswurm, and D.M. Lanham Discharge planning for elderly patients J Gerontol Nurs 24 1998 14 21
-
(1998)
J Gerontol Nurs
, vol.24
, pp. 14-21
-
-
Rosswurm, M.A.1
Lanham, D.M.2
-
16
-
-
0036172190
-
Patient characteristics at hospital discharge and a comparison of home care referral decisions
-
K.H. Bowles, M.D. Naylor, and J.B. Foust Patient characteristics at hospital discharge and a comparison of home care referral decisions J Am Geriatr Soc 50 2002 336 342
-
(2002)
J Am Geriatr Soc
, vol.50
, pp. 336-342
-
-
Bowles, K.H.1
Naylor, M.D.2
Foust, J.B.3
-
18
-
-
0023352827
-
The posthospital needs and care of patients: Implications for discharge planning
-
I. Wolock, E. Schlesinger, M. Dinerman, and R. Seaton The posthospital needs and care of patients: implications for discharge planning Soc Work Health Care 12 1987 61 76
-
(1987)
Soc Work Health Care
, vol.12
, pp. 61-76
-
-
Wolock, I.1
Schlesinger, E.2
Dinerman, M.3
Seaton, R.4
-
19
-
-
0036718085
-
Caregiving in the post-hospitalization period: Findings from a national survey
-
C. DesRoches, R. Blendon, J. Young, K. Scoles, and M. Kim Caregiving in the post-hospitalization period: findings from a national survey Nurs Econ 20 2002 216 221 224
-
(2002)
Nurs Econ
, vol.20
, pp. 216-221
-
-
Desroches, C.1
Blendon, R.2
Young, J.3
Scoles, K.4
Kim, M.5
-
20
-
-
0033209294
-
Caregiver satisfaction with preparation for discharge in a decreased-length-of-stay cardiac surgery program
-
J.S. Leske, and S.A. Pelczynski Caregiver satisfaction with preparation for discharge in a decreased-length-of-stay cardiac surgery program J Cardiovasc Nurs 14 1999 35 43
-
(1999)
J Cardiovasc Nurs
, vol.14
, pp. 35-43
-
-
Leske, J.S.1
Pelczynski, S.A.2
-
21
-
-
0028400334
-
Discharge planning: Issues and challenges for gerontological nursing. a critique of the literature
-
M.F. Jackson Discharge planning: issues and challenges for gerontological nursing. A critique of the literature J Adv Nurs 19 1994 492 502
-
(1994)
J Adv Nurs
, vol.19
, pp. 492-502
-
-
Jackson, M.F.1
-
22
-
-
0032604705
-
Carepartner experiences with hospital care
-
K.A. vom Eigen, J.D. Walker, S. Edgman-Levitan, P.D. Cleary, and T.L. Delbanco Carepartner experiences with hospital care Med Care 37 1999 33 38
-
(1999)
Med Care
, vol.37
, pp. 33-38
-
-
Vom Eigen, K.A.1
Walker, J.D.2
Edgman-Levitan, S.3
Cleary, P.D.4
Delbanco, T.L.5
-
23
-
-
0026951625
-
Evaluating social work discharge planning services for elderly people: Access, complexity, and outcome
-
J.S. Oktay, D.M. Steinwachs, J. Mamon, L.R. Bone, and M. Fahey Evaluating social work discharge planning services for elderly people: access, complexity, and outcome Health Soc Work 17 1992 290 298
-
(1992)
Health Soc Work
, vol.17
, pp. 290-298
-
-
Oktay, J.S.1
Steinwachs, D.M.2
Mamon, J.3
Bone, L.R.4
Fahey, M.5
-
24
-
-
0026766743
-
Impact of hospital discharge planning on meeting patient needs after returning home
-
J. Mamon, D.M. Steinwachs, M. Fahey, L.R. Bone, J. Oktay, and L. Klein Impact of hospital discharge planning on meeting patient needs after returning home Health Serv Res 27 1992 155 175
-
(1992)
Health Serv Res
, vol.27
, pp. 155-175
-
-
Mamon, J.1
Steinwachs, D.M.2
Fahey, M.3
Bone, L.R.4
Oktay, J.5
Klein, L.6
-
25
-
-
0030075536
-
Implementation of discharge plans for chronically ill elders discharged home
-
E.K. Proctor, N. Morrow-Howell, and S.J. Kaplan Implementation of discharge plans for chronically ill elders discharged home Health Soc Work 21 1996 30 40
-
(1996)
Health Soc Work
, vol.21
, pp. 30-40
-
-
Proctor, E.K.1
Morrow-Howell, N.2
Kaplan, S.J.3
-
26
-
-
0029240666
-
Delivery of home care services after discharge: What really happens
-
E.P. Simon, N. Showers, S. Blumenfield, G. Holden, and X. Wu Delivery of home care services after discharge: what really happens Health Soc Work 20 1995 5 14
-
(1995)
Health Soc Work
, vol.20
, pp. 5-14
-
-
Simon, E.P.1
Showers, N.2
Blumenfield, S.3
Holden, G.4
Wu, X.5
-
27
-
-
0033657883
-
Nurse versus family caregiver perspectives on hospitalized older patients: An exploratory study of agreement at admission and discharge
-
J.H. Rose, K.F. Bowman, and D. Kresevic Nurse versus family caregiver perspectives on hospitalized older patients: an exploratory study of agreement at admission and discharge Health Commun 12 2000 63 80
-
(2000)
Health Commun
, vol.12
, pp. 63-80
-
-
Rose, J.H.1
Bowman, K.F.2
Kresevic, D.3
-
28
-
-
0032130052
-
Family caregiving of hospitalized patients. Caregiver and nurse perceptions at admission and discharge
-
K.F. Bowman, J.H. Rose, and D. Kresevic Family caregiving of hospitalized patients. Caregiver and nurse perceptions at admission and discharge J Gerontol Nurs 24 1998 8 16
-
(1998)
J Gerontol Nurs
, vol.24
, pp. 8-16
-
-
Bowman, K.F.1
Rose, J.H.2
Kresevic, D.3
-
29
-
-
0029402211
-
Multiple perceptions of discharge planning in one urban hospital
-
E.L. Clemens Multiple perceptions of discharge planning in one urban hospital Health Soc Work 20 1995 254 261
-
(1995)
Health Soc Work
, vol.20
, pp. 254-261
-
-
Clemens, E.L.1
-
31
-
-
0003518135
-
-
Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations;
-
1999 Hospital Accreditation Standards. Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations; 1999. p. 113-5.
-
(1999)
1999 Hospital Accreditation Standards
, pp. 113-115
-
-
-
32
-
-
25844524737
-
-
January
-
AHRQ. Hospital-CAHPS: web chat transcript. January 2003; available from: http://www.ahrq.gov/qual/cahps/hcahpstrans.htm ; accessed: February 16, 2003.
-
(2003)
Hospital-CAHPS: Web Chat Transcript
-
-
-
33
-
-
0037361818
-
Perspective: A call to excellence
-
C.M. Clancy, and T. Scully Perspective: a call to excellence Health Affairs 22 2003 113 115
-
(2003)
Health Affairs
, vol.22
, pp. 113-115
-
-
Clancy, C.M.1
Scully, T.2
-
34
-
-
0037429166
-
Medicare to require reports detailing patient satisfaction
-
J. Tieman Medicare to require reports detailing patient satisfaction Modern Healthcare 33 2003 8 9
-
(2003)
Modern Healthcare
, vol.33
, pp. 8-9
-
-
Tieman, J.1
-
35
-
-
0023940015
-
Patient satisfaction as an indicator of quality care
-
P.D. Cleary, and B.J. McNeil Patient satisfaction as an indicator of quality care Inquiry 25 1988 25 36
-
(1988)
Inquiry
, vol.25
, pp. 25-36
-
-
Cleary, P.D.1
McNeil, B.J.2
-
36
-
-
0023721998
-
The quality of care. How can it be assessed?
-
A. Donabedian The quality of care. How can it be assessed? JAMA 260 1988 1743 1748
-
(1988)
JAMA
, vol.260
, pp. 1743-1748
-
-
Donabedian, A.1
-
37
-
-
0019057759
-
Methods for deriving criteria for assessing the quality of medical care
-
A. Donabedian Methods for deriving criteria for assessing the quality of medical care Med Care Rev 37 1980 653 698
-
(1980)
Med Care Rev
, vol.37
, pp. 653-698
-
-
Donabedian, A.1
-
39
-
-
0028764904
-
Patient satisfaction
-
I. Press Patient satisfaction Hosp Health Netw 68 1994 60
-
(1994)
Hosp Health Netw
, vol.68
, pp. 60
-
-
Press, I.1
-
41
-
-
0344210885
-
Patient-derived information: Satisfaction with care in acute and post-acute care environments
-
N. Goldfield M. Pine J. Pine Aspen Publishers New York, NY
-
D.O. Kaldenberg, D.M. Mylod, and M. Drain Patient-derived information: satisfaction with care in acute and post-acute care environments N. Goldfield M. Pine J. Pine Measuring and managing health care quality 2002 Aspen Publishers New York, NY
-
(2002)
Measuring and Managing Health Care Quality
-
-
Kaldenberg, D.O.1
Mylod, D.M.2
Drain, M.3
-
44
-
-
0037241093
-
Medical practices' sensitivity to patients' needs. Opportunities and practices for improvement
-
P.A. Clark Medical practices' sensitivity to patients' needs. Opportunities and practices for improvement J Ambul Care Manage 26 2003 110 123
-
(2003)
J Ambul Care Manage
, vol.26
, pp. 110-123
-
-
Clark, P.A.1
-
45
-
-
0035056506
-
Quality improvement in primary care and the importance of patient perceptions
-
M. Drain Quality improvement in primary care and the importance of patient perceptions J Ambul Care Manage 24 2001 30 46
-
(2001)
J Ambul Care Manage
, vol.24
, pp. 30-46
-
-
Drain, M.1
-
46
-
-
0035290084
-
A measure of satisfaction for the assisted-living industry
-
S.B. Gesell A measure of satisfaction for the assisted-living industry J Healthcare Qual 23 2001 16 25
-
(2001)
J Healthcare Qual
, vol.23
, pp. 16-25
-
-
Gesell, S.B.1
-
47
-
-
0036183647
-
Timing of patient satisfaction assessment: Effect on questionnaire acceptability, completeness of data, reliability and variability of scores
-
A. Bredart, D. Razavi, C. Robertson, S. Brignone, D. Fonzo, J.Y. Petit, and J.C. de Haes Timing of patient satisfaction assessment: effect on questionnaire acceptability, completeness of data, reliability and variability of scores Patient Educ Couns 46 2002 131 136
-
(2002)
Patient Educ Couns
, vol.46
, pp. 131-136
-
-
Bredart, A.1
Razavi, D.2
Robertson, C.3
Brignone, S.4
Fonzo, D.5
Petit, J.Y.6
De Haes, J.C.7
-
50
-
-
25844431659
-
Results from the Press, Ganey response study (Part 1)
-
March/April
-
Kaldenberg D.O. Results from the Press, Ganey response study (Part 1). The Satisfaction Monitor, March/April 1998. p. 4, 5, 12.
-
(1998)
The Satisfaction Monitor
, pp. 4
-
-
Kaldenberg, D.O.1
-
51
-
-
25844510256
-
Results from the Press, Ganey response study (Part 2)
-
May/June
-
Kaldenberg D.O. Results from the Press, Ganey response study (Part 2). The Satisfaction Monitor, May/June 1998. p. 5-7, 10.
-
(1998)
The Satisfaction Monitor
, pp. 5-7
-
-
Kaldenberg, D.O.1
-
57
-
-
0032118429
-
Does considering severity of illness improve interpretation of patient satisfaction data?
-
D. Woodbury, D. Tracy, and E. McKnight Does considering severity of illness improve interpretation of patient satisfaction data? J Healthcare Qual 20 1998 33 40
-
(1998)
J Healthcare Qual
, vol.20
, pp. 33-40
-
-
Woodbury, D.1
Tracy, D.2
McKnight, E.3
-
59
-
-
85026146733
-
Predictors of elder and family caregiver satisfaction with discharge planning
-
M.J. Bull, H.E. Hansen, and C.R. Gross Predictors of elder and family caregiver satisfaction with discharge planning J Cardiovasc Nurs 3 2000 76 87
-
(2000)
J Cardiovasc Nurs
, vol.3
, pp. 76-87
-
-
Bull, M.J.1
Hansen, H.E.2
Gross, C.R.3
-
60
-
-
0026827512
-
Patient and family satisfaction with discharge plans
-
E. Proctor, N. Morrow-Howell, R. Albaz, and C. Weir Patient and family satisfaction with discharge plans Med Care 30 1992 262 275
-
(1992)
Med Care
, vol.30
, pp. 262-275
-
-
Proctor, E.1
Morrow-Howell, N.2
Albaz, R.3
Weir, C.4
-
62
-
-
0034133753
-
A professional-patient partnership model of discharge planning with elders hospitalized with heart failure
-
M.J. Bull, H.E. Hansen, and C.R. Gross A professional-patient partnership model of discharge planning with elders hospitalized with heart failure Appl Nurs Res 13 2000 19 28
-
(2000)
Appl Nurs Res
, vol.13
, pp. 19-28
-
-
Bull, M.J.1
Hansen, H.E.2
Gross, C.R.3
-
63
-
-
0028512291
-
Collaborative discharge planning: Nursing and social services
-
K.S. Haddock Collaborative discharge planning: nursing and social services Clin Nurs Spec 8 1994 248 252
-
(1994)
Clin Nurs Spec
, vol.8
, pp. 248-252
-
-
Haddock, K.S.1
-
64
-
-
0030141286
-
Discharge planning for dementia patients: Factors influencing caregiver decisions and satisfaction
-
C.B. Cox Discharge planning for dementia patients: factors influencing caregiver decisions and satisfaction Health Soc Work 21 1996 97 104
-
(1996)
Health Soc Work
, vol.21
, pp. 97-104
-
-
Cox, C.B.1
-
65
-
-
0028278478
-
Comprehensive discharge planning for the hospitalized elderly. a randomized clinical trial
-
M. Naylor, D. Brooten, R. Jones, R. Lavizzo-Mourey, M. Mezey, and M. Pauly Comprehensive discharge planning for the hospitalized elderly. A randomized clinical trial Ann Intern Med 120 1994 999 1006
-
(1994)
Ann Intern Med
, vol.120
, pp. 999-1006
-
-
Naylor, M.1
Brooten, D.2
Jones, R.3
Lavizzo-Mourey, R.4
Mezey, M.5
Pauly, M.6
-
66
-
-
0033577026
-
Comprehensive discharge planning and home follow-up of hospitalized elders: A randomized clinical trial
-
M.D. Naylor, D. Brooten, R. Campbell, B.S. Jacobsen, M.D. Mezey, M.V. Pauly, and J.S. Schwartz Comprehensive discharge planning and home follow-up of hospitalized elders: a randomized clinical trial JAMA 281 1999 613 620
-
(1999)
JAMA
, vol.281
, pp. 613-620
-
-
Naylor, M.D.1
Brooten, D.2
Campbell, R.3
Jacobsen, B.S.4
Mezey, M.D.5
Pauly, M.V.6
Schwartz, J.S.7
-
67
-
-
0035432243
-
A study of the impact of discharge information for surgical patients
-
A. Henderson, and W. Zernike A study of the impact of discharge information for surgical patients J Adv Nurs 35 2001 435 441
-
(2001)
J Adv Nurs
, vol.35
, pp. 435-441
-
-
Henderson, A.1
Zernike, W.2
-
68
-
-
0027582409
-
Evaluating hospital discharge planning: A randomized clinical trial
-
R.L. Evans, and R.D. Hendricks Evaluating hospital discharge planning: a randomized clinical trial Med Care 31 1993 358 370
-
(1993)
Med Care
, vol.31
, pp. 358-370
-
-
Evans, R.L.1
Hendricks, R.D.2
-
69
-
-
13844296250
-
Meeting patients' information needs before and after discharge from hospital
-
A.J. Tierney, A. Worth, and N. Watson Meeting patients' information needs before and after discharge from hospital J Clin Nurs 9 2000 859 860
-
(2000)
J Clin Nurs
, vol.9
, pp. 859-860
-
-
Tierney, A.J.1
Worth, A.2
Watson, N.3
-
70
-
-
0030226891
-
Making information accessible: Developing plain English discharge instructions
-
A. Robinson, and M. Miller Making information accessible: developing plain English discharge instructions J Adv Nurs 24 1996 528 535
-
(1996)
J Adv Nurs
, vol.24
, pp. 528-535
-
-
Robinson, A.1
Miller, M.2
-
71
-
-
0034266229
-
Discharge kits boost patient satisfaction 65%
-
Discharge kits boost patient satisfaction 65%. Hosp Peer Rev 2000;25:121-2.
-
(2000)
Hosp Peer Rev
, vol.25
, pp. 121-122
-
-
-
72
-
-
0035930966
-
The impact of follow-up telephone calls to patients after hospitalization
-
V. Dudas, T. Bookwalter, K.M. Kerr, and S.Z. Pantilat The impact of follow-up telephone calls to patients after hospitalization Am J Med 111 2001 26S 30S
-
(2001)
Am J Med
, vol.111
-
-
Dudas, V.1
Bookwalter, T.2
Kerr, K.M.3
Pantilat, S.Z.4
-
73
-
-
0035931001
-
The importance of postdischarge telephone follow-up for hospitalists: A view from the trenches
-
J.R. Nelson The importance of postdischarge telephone follow-up for hospitalists: a view from the trenches Am J Med 111 2001 43S 44S
-
(2001)
Am J Med
, vol.111
-
-
Nelson, J.R.1
-
74
-
-
0027454328
-
Patient callback program: A quality improvement, customer service, and marketing tool
-
W.R. Gombeski Jr., P.J. Miller, J.H. Hahn, C.M. Gillette, J.L. Belinson, L.N. Bravo, and P.S. Curry Patient callback program: a quality improvement, customer service, and marketing tool J Health Care Mark 13 1993 60 65
-
(1993)
J Health Care Mark
, vol.13
, pp. 60-65
-
-
Gombeski Jr., W.R.1
Miller, P.J.2
Hahn, J.H.3
Gillette, C.M.4
Belinson, J.L.5
Bravo, L.N.6
Curry, P.S.7
-
75
-
-
25844477137
-
Leaving the hospital: Satisfaction with the discharge process
-
March/April
-
Laughlin T, Colwell P. Leaving the hospital: satisfaction with the discharge process. The Satisfaction Monitor [newsletter], March/April 2002. Available from: http://www.pressganey.com/research/resources/satmon/text/bin/ 135.shtm ; accessed: November 29, 2002.
-
(2002)
The Satisfaction Monitor [Newsletter]
-
-
Laughlin, T.1
Colwell, P.2
-
76
-
-
0030133726
-
Telephone follow-up after discharge from the hospital: Does it make a difference?
-
J. Bostrom, J. Caldwell, K. McGuire, and D. Everson Telephone follow-up after discharge from the hospital: does it make a difference? Appl Nurs Res 9 1996 47 52
-
(1996)
Appl Nurs Res
, vol.9
, pp. 47-52
-
-
Bostrom, J.1
Caldwell, J.2
McGuire, K.3
Everson, D.4
-
77
-
-
0023267959
-
Organizational resources in support of patient education programs: Relationship to reported delivery of instruction
-
B.K. Redman, D. Levine, and D. Howard Organizational resources in support of patient education programs: relationship to reported delivery of instruction Patient Educ Couns 9 1987 177 197
-
(1987)
Patient Educ Couns
, vol.9
, pp. 177-197
-
-
Redman, B.K.1
Levine, D.2
Howard, D.3
-
78
-
-
0027099926
-
Do patient perceptions of quality relate to hospital financial performance?
-
E.C. Nelson, R.T. Rust, A. Zahorik, R.L. Rose, P. Batalden, and B.A. Siemanski Do patient perceptions of quality relate to hospital financial performance? J Health Care Mark 12 1992 6 13
-
(1992)
J Health Care Mark
, vol.12
, pp. 6-13
-
-
Nelson, E.C.1
Rust, R.T.2
Zahorik, A.3
Rose, R.L.4
Batalden, P.5
Siemanski, B.A.6
-
79
-
-
0036074868
-
By now it's accepted: Patient loyalty that lasts a lifetime experiences with hospital staff can make or break relationships
-
J.W. Peltier, J.A. Schibrowsky, and C.R. Cochran By now it's accepted: patient loyalty that lasts a lifetime experiences with hospital staff can make or break relationships Marketing Health Serv 22 2002 29
-
(2002)
Marketing Health Serv
, vol.22
, pp. 29
-
-
Peltier, J.W.1
Schibrowsky, J.A.2
Cochran, C.R.3
-
80
-
-
0028065457
-
Referent opinion and health care satisfaction: Patients' evaluations of hospital care can be linked to how they select the provider
-
J. John Referent opinion and health care satisfaction: patients' evaluations of hospital care can be linked to how they select the provider J Health Care Mark 14 1994 24
-
(1994)
J Health Care Mark
, vol.14
, pp. 24
-
-
John, J.1
-
81
-
-
0020902432
-
Behavioral consequences of consumer dissatisfaction with medical care
-
J.E. Ware Jr., and A.R. Davies Behavioral consequences of consumer dissatisfaction with medical care Eval Program Plann 6 1983 291 297
-
(1983)
Eval Program Plann
, vol.6
, pp. 291-297
-
-
Ware Jr., J.E.1
Davies, A.R.2
-
82
-
-
0002360510
-
Building patient loyalty and trust: The role of patient satisfaction
-
Drain M, Kaldenberg DC. Building patient loyalty and trust: the role of patient satisfaction. Group Pract J 1998 (October).
-
(1998)
Group Pract J
, Issue.OCTOBER
-
-
Drain, M.1
Kaldenberg, D.C.2
|