Does six sigma work in service industries?

Quality Progress

Volumn 38, Issue 9, 2005, Pages 55-60

  Patton, Fred ^a  

^a Earnings Performance Group Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 25644435582     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (4)

1. "CBS Sunday Morning," April 17, 2005.
2. W. E. Deming, Out of the Crisis, MIT Center for Advanced Engineering Study, 1986.
3. Geary Rummler and Alan P. Brache, Improving Performance - How To Manage the White Space on the Organization Chart, second edition, Jossey-Bass, 1995.
4. Cambridge Center for Behavioral Studies, www.behavior.org.