Making feedback and post-occupancy evaluation routine 2: Soft Landings - Involving design and building teams in improving performance

Building Research and Information

Volumn 33, Issue 4, 2005, Pages 353-360

  Way, Mark ^a   Bordass, Bill ^b  

^a Darwin Consultancy   (United Kingdom)

^b Usable Buildings Trust   (United Kingdom)

Author keywords

Building performance; Client satisfaction; Design quality; Feedback; Innovation; Involvement; Learning; Predictability; Process improvement; Professional services; Project delivery; Quality control

Indexed keywords

CUSTOMER SATISFACTION; FEEDBACK; PROFESSIONAL ASPECTS; PROJECT MANAGEMENT; QUALITY CONTROL; SUSTAINABLE DEVELOPMENT;

BUILDING PERFORMANCE; CLIENT SATISFACTION; DESIGN QUALITY; INNOVATION; INVOLVEMENT; LEARNING; PREDICTABILITY; PROCESS IMPROVEMENT; PROFESSIONAL SERVICES; PROJECT DELIVERY;

BUILDINGS;

EID: 25144508550     PISSN: 09613218     EISSN: None     Source Type: Trade Journal    
DOI: 10.1080/09613210500162008     Document Type: Article

References (6)

1. Birkinshaw, J. and Sheehan, A. (2002) Managing the knowledge life cycle. MIT Sloan Management Review, 44(1), 75-83.
2. Bordass, W. and Leaman, A. (1997) Design for manageability. Building Research & Information, 25(3), 148-157.
3. Bordass, W. and Leaman, A. (2005) Making feedback and post-occupancy evaluation routine. 1: A portfolio of feedback techniques. Building Research & Information, 33(4), 347-352.
4. Egan, J. (1998) Rethinking Construction: The Report of the Construction Task Force, DETR, London.
5. Graves, H., Jaggs, M. and Watson, M. (2002) HOBO Protocol - Handover of Office Buildings Operations. BRE Digest No. 474, BRE Bookshop, London.
6. Preiser, W. and Vischer, J. (eds) (2005) Assessing Building Performance, Elsevier, Amsterdam.