Leveraging the work force using information technology: a financial service case study

International Journal of Management and Enterprise Development

Volumn 1, Issue 4, 2004, Pages 316-332

  Ferguson, Tyler ^a   Lin, Binshan ^b   Chen, Jason C H ^c  

^a Northwest Farm Credit Services   (United States)

^b LOUISIANA STATE UNIVERSITY   (United States)

^c GONZAGA UNIVERSITY   (United States)

Author keywords

business process reengineering (BPR); customer relationship management (CRM e CRM); customer service centre (CSC); enterprise; information systems strategy; information technology

Indexed keywords

EID: 25144445742     PISSN: 14684330     EISSN: 17418127     Source Type: Journal    
DOI: 10.1504/IJMED.2004.004636     Document Type: Article

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