Representing collaborative work: The airport as common information space

Cognition, Technology and Work

Volumn 7, Issue 2, 2005, Pages 119-133

  Fields, Bob ^a   Amaldi, Paola ^a   Tassi, Antonello ^b  

^a MIDDLESEX UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF ROME TOR VERGATA   (Italy)

Author keywords

Air Traffic Control; Collaborative work; Common information space

Indexed keywords

EID: 24944573595     PISSN: 14355558     EISSN: 14355566     Source Type: Journal    
DOI: 10.1007/s10111-005-0177-3     Document Type: Article

References (37)

1. Bannon L (2000) Understanding common information spaces in CSCW. In: Workshop on common information spaces. Copenhagen, Denmark
2. Bannon L, Bødker S (1997) Constructing common information spaces. In: European conference on computer supported cooperative work ECSCW'97
3. Berndtsson J, Normark M (1999) The coordinative functions of flight strips: air traffic control work revisited. In: ACM GROUP'99 - international conference on supporting group work
4. Berndtsson J, Normark M (2005) Coordination in air traffic control work: the Copenhagen field studies. COTCOS network report http://www-sv.cict.fr/ cotcos/ (cited on 12 May 2005)
5. Berteisen O, Bødker S (2001) Cooperation in massively distributed information spaces. In: Prinz W, Jarke M, Rogers Y, Schmidt K, Vulf V (eds) ECSCW 2001: proceedings of the seventh European conference on computer supported cooperative work, Kluwer, Dordrecht
6. Bossen C (2002) The parameters of common information spaces: the heterogeneity of cooperative work at a hospital ward. In: Proceedings of computer supported cooperative work CSCW'02. ACM Press, NY
7. Clark HH (1996). Using language. Cambridge University Press
8. Clement A, Wagner I (1995) Fragmented exchange: disarticulation and the need for regionalized communication spaces. In: Marmolin H, Sundblad Y, Schmidt K (eds) ECSCW '95: proceedings of the fourth European conference on computer supported cooperative work
9. Cole M (1996) Cultural psychology - a once and future discipline, Harvard University Press, MA
10. Crowston K (1997) A coordination theory approach to organizational process design. Organ Sci 8(2):157-175
11. Donellon A, Gray B, Bougon MG (1986) Communication, meaning, and organized action. Adm Sci Q 31:43-55
12. Erickson T, Kellog WA (2003) Social translucence: using minimalist visualisations of social activity to support collective interaction. In: Höök K, Benyon D, Munro AJ (eds) Designing information spaces: the social navigation approach. Springer, NY, pp 17-42
13. Faraj S, Sproull L (2000) Coordinating expertise in software development teams. Manage Sci 46(12):1154-1168
14. Fields B, Duncker E (2003) Articulating resources: the impact of electronic health records on cross-professional healthcare work. In: Adams A, Kostkova P (eds) Healthcare digital libraries'03, ECDL. Trondheim, Norway
15. Fields RP, Wright P Marti, Palmonari M (1998). Air traffic control as a distributed cognitive system: a case study of external representations. In: Green TRG, Bannon L, Warren CP, Buckley J (eds) ECCE9: proceedings of the ninth European conference on cognitive Ergonomics. EACE.
16. Garbis C (2002) Exploring the openness of cognitive artefacts in cooperative process management. Cogn Technol Work 4:9-21
17. Halverson CA (1994) Distributed cognition as a theoretical framework for HCI: don't throw the baby out with the bath-water - the importance of the cursor in air traffic control. Cognitive Science Department, UCSD Report, 9403
18. Harper RHR, Hughes JA (1993) What a f-ing system! Send 'em all to the same place and then expect us to stop 'em hitting: making technology work in air traffic control. In: Button G (ed) Technology in working order: studies of work, interaction, and technology. Routledge, London, pp 127-144
19. Harper RHR, Hughes JA Shapiro D (1991) Harmonious working and CSCW; computer technology and air traffic control. In: Bowers J, Benford SD (eds) Studies in computer supported cooperative work, Elsevier, London, pp 225-234
20. Heath C, Luff P (2000) Technology in action. Cambridge University Press, Cambridge
21. Hollan J, Hutchins E, Kirsh D (2000) Distributed cognition: towards a new foundation for HCI research. ACM Trans Comput Hum Interact 7(2): 174-196
22. Hughes JA, Randall D, Shapiro D (1992) Faltering from ethnography to design. In: Turner J, Kraut R (eds) Computer Supported Cooperative Work CSCW'92. ACM Press, NY
23. Hutchins E (1995) Cognition in the wild. MIT Press, Cambridge
24. Latour B (1987) Science in action: how to follow scientists and engineers through society. Open University Press, Berkshire
25. Luff P, Heath C (1999) Surveying the scene: the monitoring practices of staff in control rooms. In: Noyes JM, Bransby M (eds) People in control: an international conference on human interfaces in control rooms. Cockpits amd command centres
26. Marti P (2000) The choice of the unit of analysis for modelling real work settings. Cogn Technol Work 2:62-74
27. Martin D, Bowers J, Wastell D (1997) The interactional affordances of technology: an ethnography of human-computer interaction in an ambulance control centre. In: Thomas P, O'Conaill B (eds) People and computers XI: proceedings of HCI'97. Springer, Berlin
28. Perry M (2003) Distributed cognition. In: Carroll JM (ed) HCI models, theories, and frameworks: towards a multidisciplinary science. Morgan Kaufmann, Orlando
29. Reddy M, Dourish P, Pratt W (2001) Coordinating heterogneous work: information and representation in medical care. In: Prinz W, Jarke M, Rogers Y, Schmidt K, Vulf V (eds) ECSCW 2001: proceedings of the seventh European conference on computer supported cooperative work. Kluwer
30. Schmidt K, Bannon L (1992) Taking CSCW seriously: supporting articulation work. Computer Support Coop Work. J Collaborative Comput 1(1):7-40
31. Schmidt K, Simone C (1996) Coordination mechanisms: towards a conceptual foundation of CSCW systems design. Computer Support Coop Work. J Collaborative Comput 5(2/3): 155-200
32. Star SL (1989) The structure of ill-defined solutions: boundary objects and heterogeneous distributed problem solving. In: Gasser L, Huhns M (eds) Distributed artificial intelligence, Vol 2, Pitman, London
33. Strauss A (1988) The articulation of project work: an organizational process. Sociol Q 29(1): 163-178
34. Suchman L, (1996) Constituting shared workspaces. In: Engeström Y, Middleton D (eds) Cognition and communication at work. Cambridge University Press, Cambridge
35. Vygotsky LS (1986) Thought and language. MIT Press, Cambridge
36. Weick KE, Roberts KH (1993) Collective mind in organizations: heedful interrelating on flight decks. Adm Sci Q 38: 357-381
37. Wenger E (2000) Communities of practice: learning, meaning, and identity. Cambridge University Press, Cambridge