메뉴 건너뛰기




Volumn 22, Issue 7, 2005, Pages 667-686

Analysis of warranty claim data: A literature review

Author keywords

Product reliability; Warranties

Indexed keywords


EID: 24944506881     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710510610820     Document Type: Review
Times cited : (88)

References (69)
  • 1
    • 0022746882 scopus 로고
    • Replacement costs under warranty: Cost moments and time variability
    • Balcer, Y. and Sahin, I. (1986), "Replacement costs under warranty: cost moments and time variability", Operations Research, Vol. 34, pp. 554-9.
    • (1986) Operations Research , vol.34 , pp. 554-9
    • Balcer, Y.1    Sahin, I.2
  • 2
    • 1942469194 scopus 로고
    • Estimation from quasi life tables
    • Baxter, L.A. (1994), "Estimation from quasi life tables", Biometrika, Vol. 81 No. 3, pp. 567-77.
    • (1994) Biometrika , vol.81 , Issue.3 , pp. 567-77
    • Baxter, L.A.1
  • 6
    • 0016644752 scopus 로고
    • Calculation of the cost of warranty policies as a function of estimated life distributions
    • Blischke, W.R. and Scheuer, E.M. (1975), "Calculation of the cost of warranty policies as a function of estimated life distributions", Naval Research Logistics Quarterly, Vol. 22, pp. 681-96.
    • (1975) Naval Research Logistics Quarterly , vol.22 , pp. 681-96
    • Blischke, W.R.1    Scheuer, E.M.2
  • 7
    • 0001669933 scopus 로고
    • Applications of renewal theory in analysis of the free-replacement warranty
    • Blischke, W.R. and Scheuer, E.M. (1981), "Applications of renewal theory in analysis of the free-replacement warranty", Naval Research Logistics Quarterly, Vol. 28, pp. 193-205.
    • (1981) Naval Research Logistics Quarterly , vol.28 , pp. 193-205
    • Blischke, W.R.1    Scheuer, E.M.2
  • 8
    • 24944436765 scopus 로고    scopus 로고
    • Forecasting warranty claims
    • Blischke, W.R. Murthy, D.N.P. Marcel Dekker New York, NY 31
    • Chen, J., Lynn, N.J. and Singpurwalla, N.D. (1996), "Forecasting warranty claims", in Blischke, W.R. and Murthy, D.N.P. (Eds), Product Warranty Handbook, Marcel Dekker, New York, NY, chapter 31.
    • (1996) Product Warranty Handbook
    • Chen, J.1    Lynn, N.J.2    Singpurwalla, N.D.3
  • 9
    • 24944526280 scopus 로고    scopus 로고
    • Determining optimal warranty periods from the seller's perspective and optimal out-of-warranty replacement age from the buyer's perspective
    • Dohi, T. Yun, W.Y. World Scientific Publishing Singapore
    • Chien, Y.H., Sheu, S.H. and Chen, J.A. (2004), "Determining optimal warranty periods from the seller's perspective and optimal out-of-warranty replacement age from the buyer's perspective", in Dohi, T. and Yun, W.Y. (Eds), Advanced Reliability Modeling, Proceedings of AIWARM'2004, World Scientific Publishing, Singapore, pp. 73-80.
    • (2004) Advanced Reliability Modeling, Proceedings of AIWARM'2004 , pp. 73-80
    • Chien, Y.H.1    Sheu, S.H.2    Chen, J.A.3
  • 10
    • 24944508466 scopus 로고    scopus 로고
    • Warranty analysis for complex systems
    • Blischke, W.R. Murthy, D.N.P. Marcel Dekker New York, NY
    • Chukova, S. and Dimitrov, B. (1996), "Warranty analysis for complex systems", in Blischke, W.R. and Murthy, D.N.P. (Eds), Product Warranty Handbook, Marcel Dekker, New York, NY, pp. 543-84.
    • (1996) Product Warranty Handbook , pp. 543-84
    • Chukova, S.1    Dimitrov, B.2
  • 11
    • 24944579036 scopus 로고    scopus 로고
    • Warranty and imperfect repairs
    • Dohi, T. Yun, W.Y. World Scientific Publishing Singapore
    • Chukova, S. and Hayakawa, Y. (2004), "Warranty and imperfect repairs", in Dohi, T. and Yun, W.Y. (Eds), Advanced Reliability Modeling, Proceedings of AIWARM'2004, World Scientific Publishing, Singapore, pp. 81-8.
    • (2004) Advanced Reliability Modeling, Proceedings of AIWARM'2004 , pp. 81-8
    • Chukova, S.1    Hayakawa, Y.2
  • 12
    • 2942513669 scopus 로고    scopus 로고
    • On the analysis of quasi-life tables
    • Crowder, M. and Stephens, D. (2003), "On the analysis of quasi-life tables", Lifetime Data Analysis, Vol. 9 No. 4, pp. 345-55.
    • (2003) Lifetime Data Analysis , vol.9 , Issue.4 , pp. 345-55
    • Crowder, M.1    Stephens, D.2
  • 13
    • 0002629270 scopus 로고
    • Maximum likelihood from incomplete data via the em algorithm (with discussion)
    • Dempster, A.P., Laird, N.M. and Rubin, D.B. (1977), "Maximum likelihood from incomplete data via the EM algorithm (with discussion)", Journal of the Royal Statistical Society B, Vol. 39, pp. 1-38.
    • (1977) Journal of the Royal Statistical Society B , vol.39 , pp. 1-38
    • Dempster, A.P.1    Laird, N.M.2    Rubin, D.B.3
  • 14
    • 0032674702 scopus 로고    scopus 로고
    • Statistical prediction based on censored life data
    • Escobar, L.A. and Meeker, W.Q. (1999), "Statistical prediction based on censored life data", Technometrics, Vol. 41, pp. 113-24.
    • (1999) Technometrics , vol.41 , pp. 113-24
    • Escobar, L.A.1    Meeker, W.Q.2
  • 15
    • 0040481110 scopus 로고
    • Warranty analysis and renewal function estimation
    • Frees, E.W. (1986), "Warranty analysis and renewal function estimation", Naval Research Logistics Quarterly, Vol. 33, pp. 361-72.
    • (1986) Naval Research Logistics Quarterly , vol.33 , pp. 361-72
    • Frees, E.W.1
  • 16
    • 0000301507 scopus 로고    scopus 로고
    • Estimation from truncated lifetime data with supplementary information on covariates and censoring times
    • Hu, X.J. and Lawless, J.F. (1996), "Estimation from truncated lifetime data with supplementary information on covariates and censoring times", Biometrika, Vol. 83, pp. 747-61.
    • (1996) Biometrika , vol.83 , pp. 747-61
    • Hu, X.J.1    Lawless, J.F.2
  • 17
    • 0031285449 scopus 로고    scopus 로고
    • Pseudolikelihood estimation in a class of problems with response-related missing covariates
    • Hu, X.J. and Lawless, J.F. (1997), "Pseudolikelihood estimation in a class of problems with response-related missing covariates", Canadian Journal of Statistics, Vol. 25, pp. 125-42.
    • (1997) Canadian Journal of Statistics , vol.25 , pp. 125-42
    • Hu, X.J.1    Lawless, J.F.2
  • 19
    • 0002724397 scopus 로고
    • Regression models for right truncated data with applications to AIDS incubation times and reporting lags
    • Kalbfleisch, J.D. and Lawless, J.F. (1991), "Regression models for right truncated data with applications to AIDS incubation times and reporting lags", Statistica Sinica, Vol. 1, pp. 19-32.
    • (1991) Statistica Sinica , vol.1 , pp. 19-32
    • Kalbfleisch, J.D.1    Lawless, J.F.2
  • 20
    • 0010550856 scopus 로고    scopus 로고
    • Statistical analysis of warranty claims data
    • Blischke, W.R. Murthy, D.N.P. Marcel Dekker New York, NY
    • Kalbfleisch, J.D. and Lawless, J.F. (1996), "Statistical analysis of warranty claims data", in Blischke, W.R. and Murthy, D.N.P. (Eds), Product Warranty Handbook, Marcel Dekker, New York, NY, pp. 231-59.
    • (1996) Product Warranty Handbook , pp. 231-59
    • Kalbfleisch, J.D.1    Lawless, J.F.2
  • 21
    • 0024108641 scopus 로고
    • Estimation of reliability from field performance studies (with discussion)
    • Kalbfleisch, J.D. and Lawless, J.F. (1988), "Estimation of reliability from field performance studies (with discussion)", Technometrics, Vol. 30, pp. 365-88.
    • (1988) Technometrics , vol.30 , pp. 365-88
    • Kalbfleisch, J.D.1    Lawless, J.F.2
  • 22
    • 0000507373 scopus 로고
    • Methods for the analysis and prediction of warranty claims
    • Kalbfleisch, J.D., Lawless, J.F. and Robinson, J.A. (1991), "Methods for the analysis and prediction of warranty claims", Technometrics, Vol. 33, pp. 273-85.
    • (1991) Technometrics , vol.33 , pp. 273-85
    • Kalbfleisch, J.D.1    Lawless, J.F.2    Robinson, J.A.3
  • 24
    • 24944467850 scopus 로고    scopus 로고
    • Analysis of marginal count failure data under different environmental conditions
    • Karim, M.R. and Suzuki, K. (2002), "Analysis of marginal count failure data under different environmental conditions", Journal of the Indian Statistical Association, Vol. 40, pp. 143-60.
    • (2002) Journal of the Indian Statistical Association , vol.40 , pp. 143-60
    • Karim, M.R.1    Suzuki, K.2
  • 27
    • 24944553092 scopus 로고    scopus 로고
    • Analysis of field failure warranty data with sales lag
    • Karim, M.R. and Suzuki, K. (2004), "Analysis of field failure warranty data with sales lag", Pakistan Journal of Statistics, Vol. 20 No. 1, pp. 93-102.
    • (2004) Pakistan Journal of Statistics , vol.20 , Issue.1 , pp. 93-102
    • Karim, M.R.1    Suzuki, K.2
  • 28
    • 0035380028 scopus 로고    scopus 로고
    • Statistical analysis of marginal count failure data
    • Karim, M.R., Yamamoto, W. and Suzuki, K. (2001a), "Statistical analysis of marginal count failure data", Lifetime Data Analysis, Vol. 7, pp. 173-86.
    • (2001) Lifetime Data Analysis , vol.7 , pp. 173-86
    • Karim, M.R.1    Yamamoto, W.2    Suzuki, K.3
  • 30
    • 0034508939 scopus 로고    scopus 로고
    • Expected warranty cost of two-attribute free-replacement warranties based on a bivariate exponential distribution
    • Kim, H.G. and Rao, B.M. (2000), "Expected warranty cost of two-attribute free-replacement warranties based on a bivariate exponential distribution", Computers & Industrial Engineering, Vol. 38, pp. 425-34.
    • (2000) Computers & Industrial Engineering , vol.38 , pp. 425-34
    • Kim, H.G.1    Rao, B.M.2
  • 31
    • 84988052086 scopus 로고
    • Negative binomial and mixed Poisson regression
    • Lawless, J.F. (1987), "Negative binomial and mixed Poisson regression", Canadian Journal of Statistics, Vol. 15, pp. 209-25.
    • (1987) Canadian Journal of Statistics , vol.15 , pp. 209-25
    • Lawless, J.F.1
  • 32
    • 0032394531 scopus 로고    scopus 로고
    • Statistical analysis of product warranty data
    • Lawless, J.F. (1998), "Statistical analysis of product warranty data", International Statistical Review, Vol. 66 No. 1, pp. 41-60.
    • (1998) International Statistical Review , vol.66 , Issue.1 , pp. 41-60
    • Lawless, J.F.1
  • 33
    • 21344486622 scopus 로고
    • Adjustments for reporting delays and the prediction of occurred but not reported events
    • Lawless, J.F. (1994), "Adjustments for reporting delays and the prediction of occurred but not reported events", Canadian Journal of Statistics, Vol. 22 No. 1, pp. 15-31.
    • (1994) Canadian Journal of Statistics , vol.22 , Issue.1 , pp. 15-31
    • Lawless, J.F.1
  • 34
    • 0002693214 scopus 로고
    • Some issues in the collection and analysis of field reliability data
    • Klein, J.P. Goel, P.K. Kluwer Academic Dordrecht
    • Lawless, J.F. and Kalbfleisch, J.D. (1992), "Some issues in the collection and analysis of field reliability data", in Klein, J.P. and Goel, P.K. (Eds), Survival Analysis: State of the Art, Kluwer Academic, Dordrecht, pp. 141-52.
    • (1992) Survival Analysis: State of the Art , pp. 141-52
    • Lawless, J.F.1    Kalbfleisch, J.D.2
  • 35
    • 0029420682 scopus 로고
    • Methods for the estimation of failure distributions and rates from automobile warranty data
    • Lawless, J.F., Hu, X.J. and Cao, J. (1995), "Methods for the estimation of failure distributions and rates from automobile warranty data", Lifetime Data Analysis, Vol. 1, pp. 227-40.
    • (1995) Lifetime Data Analysis , vol.1 , pp. 227-40
    • Lawless, J.F.1    Hu, X.J.2    Cao, J.3
  • 36
    • 0034266599 scopus 로고    scopus 로고
    • Estimation of distribution functions using data from different environments
    • Li, L. (2000), "Estimation of distribution functions using data from different environments", Lifetime Data Analysis, Vol. 6, pp. 271-9.
    • (2000) Lifetime Data Analysis , vol.6 , pp. 271-9
    • Li, L.1
  • 37
    • 0022726527 scopus 로고
    • Multivariate distributions for the life lengths of components of a system sharing a common environment
    • Lindley, D.V. and Singpurwalla, N.D. (1986), "Multivariate distributions for the life lengths of components of a system sharing a common environment", Journal of Applied Probability, Vol. 23, pp. 418-31.
    • (1986) Journal of Applied Probability , vol.23 , pp. 418-31
    • Lindley, D.V.1    Singpurwalla, N.D.2
  • 38
    • 0032024215 scopus 로고    scopus 로고
    • Automotive reliability prediction based on early field failure warranty data
    • Lu, M.W. (1998), "Automotive reliability prediction based on early field failure warranty data", Quality and Reliability Engineering International, Vol. 14, pp. 103-8.
    • (1998) Quality and Reliability Engineering International , vol.14 , pp. 103-8
    • Lu, M.W.1
  • 41
    • 0020147993 scopus 로고
    • Cost analysis of pro-rata and free-replacement warranties
    • Mamer, J.W. (1982), "Cost analysis of pro-rata and free-replacement warranties", Naval Research Logistics, Vol. 29, pp. 345-56.
    • (1982) Naval Research Logistics , vol.29 , pp. 345-56
    • Mamer, J.W.1
  • 42
    • 0001483261 scopus 로고
    • Discounted and per unit costs of product warranty
    • Mamer, J.W. (1987), "Discounted and per unit costs of product warranty", Management Science, Vol. 33 No. 7, pp. 916-30.
    • (1987) Management Science , vol.33 , Issue.7 , pp. 916-30
    • Mamer, J.W.1
  • 44
    • 0000973070 scopus 로고
    • Monopoly provision of quality and warranties: An exploration in the theory of multidimensional screening
    • Matthews, S. and Moore, J. (1987), "Monopoly provision of quality and warranties: an exploration in the theory of multidimensional screening", Econometrica, Vol. 55, pp. 441-67.
    • (1987) Econometrica , vol.55 , pp. 441-67
    • Matthews, S.1    Moore, J.2
  • 46
    • 0028408565 scopus 로고
    • A Poisson regression model for two-attribute warranty policies
    • Moskowitz, H. and Chun, Y.H. (1994), "A Poisson regression model for two-attribute warranty policies", Naval Research Logistics, Vol. 41, pp. 355-76.
    • (1994) Naval Research Logistics , vol.41 , pp. 355-76
    • Moskowitz, H.1    Chun, Y.H.2
  • 47
    • 24944448342 scopus 로고    scopus 로고
    • Two-dimensional free-replacement warranties
    • Blischke, W.R. Murthy, D.N.P. Marcel Dekker New York, NY
    • Moskowitz, H. and Chun, Y.H. (1996), "Two-dimensional free-replacement warranties", in Blischke, W.R. and Murthy, D.N.P. (Eds), Product Warranty Handbook, Marcel Dekker, New York, NY, pp. 341-63.
    • (1996) Product Warranty Handbook , pp. 341-63
    • Moskowitz, H.1    Chun, Y.H.2
  • 48
    • 33645766112 scopus 로고    scopus 로고
    • Warranty and reliability
    • Balakrishnan, N. Rao, C.R. Elsevier Science Amsterdam
    • Murthy, D.N.P. and Blischke, W.R. (2001), "Warranty and reliability", in Balakrishnan, N. and Rao, C.R. (Eds), Handbook of Statistics: Advances in Reliability, Vol. 20, Elsevier Science, Amsterdam, pp. 541-83.
    • (2001) Handbook of Statistics: Advances in Reliability , vol.20 , pp. 541-83
    • Murthy, D.N.P.1    Blischke, W.R.2
  • 50
    • 0021598384 scopus 로고
    • A general model for estimating warranty costs for repairable products
    • Nguyen, D.G. and Murthy, D.N.P. (1984a), "A general model for estimating warranty costs for repairable products", IIE Transactions, Vol. 16, pp. 379-86.
    • (1984) IIE Transactions , vol.16 , pp. 379-86
    • Nguyen, D.G.1    Murthy, D.N.P.2
  • 52
    • 24944446432 scopus 로고
    • Failure free warranty policies for non-repairable products: A review and some extensions
    • Nguyen, D.G. and Murthy, D.N.P. (1988), "Failure free warranty policies for non-repairable products: a review and some extensions", Operations Research, Vol. 22 No. 2, pp. 205-20.
    • (1988) Operations Research , vol.22 , Issue.2 , pp. 205-20
    • Nguyen, D.G.1    Murthy, D.N.P.2
  • 53
    • 24944560713 scopus 로고    scopus 로고
    • An application of Gumbel's bivariate exponential distribution in estimation of warranty cost of motor cycles
    • Pal, S. and Murthy, G.S.R. (2003), "An application of Gumbel's bivariate exponential distribution in estimation of warranty cost of motor cycles", International Journal of Quality & Reliability Management, Vol. 20 No. 4, pp. 488-502.
    • (2003) International Journal of Quality & Reliability Management , vol.20 , Issue.4 , pp. 488-502
    • Pal, S.1    Murthy, G.S.R.2
  • 54
    • 0442273515 scopus 로고    scopus 로고
    • Estimation for censored exponential data when the censoring times are subject to error
    • Phillips, M.J. and Sweeting, T.J. (1996), "Estimation for censored exponential data when the censoring times are subject to error", Journal of the Royal Statistical Society B, Vol. 58, pp. 775-83.
    • (1996) Journal of the Royal Statistical Society B , vol.58 , pp. 775-83
    • Phillips, M.J.1    Sweeting, T.J.2
  • 55
    • 0038181373 scopus 로고    scopus 로고
    • Hazard rate estimation from incomplete and unclean warranty data
    • Rai, B. and Singh, N. (2003), "Hazard rate estimation from incomplete and unclean warranty data", Reliability Engineering and System Safety, Vol. 81, pp. 79-92.
    • (2003) Reliability Engineering and System Safety , vol.81 , pp. 79-92
    • Rai, B.1    Singh, N.2
  • 56
    • 0000881522 scopus 로고
    • Issues related to field reliability and warranty data
    • Liepins, G.E. Uppuluri, V.R.R. Marcel Dekker New York, NY
    • Robinson, J.A. and McDonald, G.C. (1991), "Issues related to field reliability and warranty data", in Liepins, G.E. and Uppuluri, V.R.R. (Eds), Data Quality Control: Theory and Pragmatics, Marcel Dekker, New York, NY.
    • (1991) Data Quality Control: Theory and Pragmatics
    • Robinson, J.A.1    McDonald, G.C.2
  • 59
    • 84950439008 scopus 로고
    • Nonparametric estimation of lifetime distribution from a record of failures and follow-ups
    • Suzuki, K. (1985a), "Nonparametric estimation of lifetime distribution from a record of failures and follow-ups", Journal of the American Statistical Association, Vol. 80, pp. 68-72.
    • (1985) Journal of the American Statistical Association , vol.80 , pp. 68-72
    • Suzuki, K.1
  • 60
    • 0022112388 scopus 로고
    • Estimation of lifetime parameters from incomplete field data
    • Suzuki, K. (1985b), "Estimation of lifetime parameters from incomplete field data", Technometrics, Vol. 27, pp. 263-71.
    • (1985) Technometrics , vol.27 , pp. 263-71
    • Suzuki, K.1
  • 61
    • 0043280815 scopus 로고
    • Estimation of usage lifetime distribution from calendar lifetime data
    • Suzuki, K. (1993), "Estimation of usage lifetime distribution from calendar lifetime data", Rep. Stat. Appl. Res., Vol. 40, pp. 10-22.
    • (1993) Rep. Stat. Appl. Res. , vol.40 , pp. 10-22
    • Suzuki, K.1
  • 62
    • 24944539290 scopus 로고    scopus 로고
    • Statistical analysis of reliability warranty data
    • Balakrishnan, C.R. Rao, N. Elsevier Science Amsterdam
    • Suzuki, K., Karim, M.R. and Wang, L. (2001), "Statistical analysis of reliability warranty data", in Balakrishnan, C.R. and Rao, N. (Eds), Handbook of Statistics: Advances in Reliability, Vol. 20, Elsevier Science, Amsterdam, pp. 585-609.
    • (2001) Handbook of Statistics: Advances in Reliability , vol.20 , pp. 585-609
    • Suzuki, K.1    Karim, M.R.2    Wang, L.3
  • 63
    • 24944440397 scopus 로고    scopus 로고
    • Analysis of marginal count failure data with discarding information based on LFP model
    • Dohi, T. Yun, W.Y. World Scientific Publishing Singapore
    • Suzuki, K. and Wang, L. (2004), "Analysis of marginal count failure data with discarding information based on LFP model", in Dohi, T. and Yun, W.Y. (Eds), Advanced Reliability Modeling, Proceedings of AIWARM'2004, World Scientific Publishing, Singapore, pp. 515-22.
    • (2004) Advanced Reliability Modeling, Proceedings of AIWARM'2004 , pp. 515-22
    • Suzuki, K.1    Wang, L.2
  • 65
    • 0442274026 scopus 로고    scopus 로고
    • Life estimation from pooled discrete renewal counts
    • Jewell, N.P. Kluwer Academic Dordrecht
    • Tortorella, M. (1996), "Life estimation from pooled discrete renewal counts", in Jewell, N.P. et al. (Eds), Lifetime Data: Models in Reliability and Survival Analysis, Kluwer Academic, Dordrecht, pp. 331-8.
    • (1996) Lifetime Data: Models in Reliability and Survival Analysis , pp. 331-8
    • Tortorella, M.1
  • 66
    • 0019148055 scopus 로고
    • Estimation of the reliability of computer components from field renewal data
    • Trindade, D.C. and Haugh, L.D. (1980), "Estimation of the reliability of computer components from field renewal data", Microelec. Reliab., Vol. 20, pp. 205-18.
    • (1980) Microelec. Reliab. , vol.20 , pp. 205-18
    • Trindade, D.C.1    Haugh, L.D.2
  • 68
    • 0001114415 scopus 로고    scopus 로고
    • Lifetime estimation based on warranty data without date-of-sale information cases where usage time distributions are known
    • Wang, L. and Suzuki, K. (2001a), "Lifetime estimation based on warranty data without date-of-sale information cases where usage time distributions are known", Journal of the Japanese Society for Quality Control, Vol. 31, pp. 148-67.
    • (2001) Journal of the Japanese Society for Quality Control , vol.31 , pp. 148-67
    • Wang, L.1    Suzuki, K.2
  • 69
    • 0000224403 scopus 로고    scopus 로고
    • Nonparametric estimation of lifetime distribution from warranty data without monthly unit sales information
    • Wang, L. and Suzuki, K. (2001b), "Nonparametric estimation of lifetime distribution from warranty data without monthly unit sales information", Journal of the Reliability Engineering Association of Japan, Vol. 23, pp. 145-54.
    • (2001) Journal of the Reliability Engineering Association of Japan , vol.23 , pp. 145-54
    • Wang, L.1    Suzuki, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.