Strategic changes and frameworks affecting future OSS/BSS in the telecommunications industry

BT Technology Journal

Volumn 23, Issue 3, 2005, Pages 30-44

  Potter, J M Morgan ^a   Brady, Alison R ^b  

^a ASTON UNIVERSITY   (United Kingdom)

^b MARTLESHAM HEATH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; CUSTOMER SATISFACTION; INVESTMENTS; OPTIMIZATION; RESOURCE ALLOCATION; TELECOMMUNICATION INDUSTRY;

CUSTOMER RELATIONSHIP MANAGEMENT; STRATEGIC CHANGES; TELECOMMUNICATION SYSTEM; VALUE CHAIN ANALYSIS;

INFORMATION TECHNOLOGY;

EID: 24944476446     PISSN: 13583948     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10550-005-0028-z     Document Type: Article

References (5)

1. M. E. Porter 1985 Competitive Advantage: Creating and Sustaining Superior Performance The Free Press New York
2. Matrix Application Policy: Draft 3.0M (March 2005).
3. Strang C J: 'Next generation systems architecture - the Matrix', BT Technol J, 23, No1, pp55-68 (January 2005).
4. 'Enhanced Telcom Operations Map (eTOM)', Version 3.0 GB921, TeleManagement Forum (2002).
5. R. M. Grant 1998 Contemporary Strategic Analysis Blackwell Oxford, UK