The effects of listening training on nursing home assistants: Residents' satisfaction with and perceptions of assistants' listening behavior

International Journal of Listening

Volumn 13, Issue 1, 1999, Pages 62-74

  Trahan, Brenda Comeaux ^a   Rockwell, Patricia ^a  

^a UNIVERSITY OF LOUISIANA AT LAFAYETTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2442520568     PISSN: 10904018     EISSN: 1932586X     Source Type: Journal    
DOI: 10.1080/10904018.1999.10499027     Document Type: Article

References (29)

1. Adler, R. B., Rosenfeld, L. B., and Towne, N., 1992. Interplay: The process of interpersonal communication, 5th ed., Fort Worth, TX: Harcourt Brace Jovanovich.
2. Applegate, M., and Morse, J. M., 1994. Personal privacy and interactional patterns in a nursing home. Journal of Aging Studies, 8 (4): 413–434.
3. Arnold, W. E., and McClure, L., 1993. Communication training and development, Prospect Heights, IL: Waveland.
4. Bagshaw, M., and Adams, M., 1985. Nursing home nurses' attitudes, empathy, and ideologic orientation. International Journal of Aging and Human Development, 22 (3): 235–246.
5. Bentley, S. C., The gift of listening. Paper presented to a nursing home in-service. Collierville, TN.
6. Berko, R. M., Rosenfeld, L. B., and Samovar, L. S., 1994. Connecting: A culture-sensitive approach to interpersonal communication competency, Orlando, FL: Harcourt Brace.
7. Bitzan, J. E., and Kruzich, J. M., 1990. Interpersonal relationships of nursing home residents. The Gerontological Society of America, 30 (3): 385–390.
8. Bohling, M. A., 1991. Communication with Alzheimer's patients: An analysis of caregiver listening patterns. International Journal of Aging and Human Development, 33 (4): 249–267.
9. Bostrom, R. N., 1990. Listening behavior measurement and application, New York: Guilford.
10. Bowker, L. H., 1982. Humanizing institutions for the aged, Lexington, MA: Lexington Books.
11. Brubaker, T. H., 1985. Later life families, Newbury Park, CA: Sage.
12. Cornman, J. M., and Kingson, E. R., 1996. Trends, issues, perspectives, and values for the aging of the baby boom cohorts. The Gerontologist, 36 (1): 15–26.
13. Dickson-Markman, M. F., and Shern, D. L., 1990. Social support and health in the elderly. Journal of Applied Communication Research, 18 (1): 49–63.
14. Friedman, P. G., 1978. Listening process: Attention, understanding, evaluation, Washington, D.C.: National Education Association.
15. Koile, E., 1977. Listening as a way of becoming, Waco, TX: Word Books.
16. Koury, L., and Lubinski, R., 1991. “ Effective in-service training for staff working with communication-impaired patients ”. In Dementia and communication, Edited by: Lubinski, R., 279–29. Philadelphia, PA: Mosby Year Books.
17. Kreps, G., 1990. “ The nature of therapeutic communication ”. In Talking to strangers: Mediated therapeutic communication, Edited by: Gumpert, G., and Fish, S. L., 225–234. Norwood, NJ: ABlex.
18. Lubinski, R., 1995. State-of-the-art perspective on communication in nursing homes. Top Language Discord, 15 (2): 1–19.
19. Lubinski, R., Morrison, E., and Rigrodsky, S., 1981. Perception of spoken communication by elderly chronically ill patients in an institutional setting. Journal of Speech and Hearing Disorders, 46: 405–412.
20. Miller, S. I., 1986. Relationships in long-term care facilities. Generations, 10 (4): 65–68.
21. Nagel, J., Combolic, P., and Newlin, M., 1988. Efficacy of elderly and adolescent volunteer counselors in a nursing home setting. Journal of Counseling Practice, 35 (1): 81–86.
22. Sarvela, P., Sarvela, J., and Odulana, J., 1989. Knowledge of communication disorders among nursing home employees. Nursing Homes, 38: 21–24.
23. Sigman, S. J., 1985. Conversational behavior in two health care institutions for the elderly. International Journal for Aging and Human Development, 21 (2): 137–154.
24. Strupp, H. D., and Hadley, S. W., 1979. Specific versus nonspecific factors in psychotherapy. Archives of General Psychiatry, 36: 363
25. Townsend, P., 1962. The last refuge: A survey of residential institutions and homes for the aged in England and Wales, London: Routledge & Kegan Paul.
26. Verderber, R. F., and Verderber, K. S., 1995. Inter-act: Using interpersonal skills, Belmont, CA: Wadsworth.
27. Weaver, R. L., 1993. Understanding interpersonal communication, New York: HarperCollins.
28. Williams, C. L., 1979. Empathic communication and its effect. Issues in Mental Health Nursing, 2 (1): 15–26.
29. Wolvin, A., and Coakley, G. C., 1996. Listening, Chicago: Brown & Benchmark.