Effect of a biopsychosocial approach on patient satisfaction and patterns of care

Journal of General Internal Medicine

Volumn 19, Issue 5 PART 2, 2004, Pages 485-491

  Margalit, Alon P A ^a   Glick, Shimon M ^a   Benbassat, Jochanan ^b   Cohen, Ayala ^c  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

^b MYERS JDC BROOKDALE INSTITUTE   (Israel)

^c TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

Author keywords

Biopsychosocial approach; Continuing medical education; Health care costs; Patient satisfaction; Primary care

Indexed keywords

ARTICLE; DOCTOR PATIENT RELATION; HEALTH CARE COST; HUMAN; INTERMETHOD COMPARISON; LABORATORY TEST; MEDICAL EDUCATION; PATIENT CARE; PATIENT REFERRAL; PATIENT SATISFACTION; PSYCHOSOCIAL CARE; QUESTIONNAIRE; TEACHING; VIDEORECORDING;

EID: 2442443154     PISSN: 08848734     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1525-1497.2004.30059.x     Document Type: Article

References (34)

1. Smith RC, Hoppe RB. The patient's story: integrating the patient- and physician-centered approaches to interviewing. Ann Intern Med. 1991;115:470-7.
2. Holmes TH, Rahe RH. The social readjustment rating scale. J Psychosomat Res. 1967;11:213-8.
3. Fiscella K, Franks P. Poverty or income inequity as a predictor of mortality. A longitudinal cohort study. Br Med J. 1997;314:1724-7.
4. Guralnik JM, Land KC, Blazer D, Fillenbaum GG, Branch LG. Educational status and life expectancy among older blacks and whites. N Engl J Med. 1993;329:110-6.
5. House JS, Landis KR, Umberson D. Social relations and health. Science. 1988;241:540-5.
6. Engel GL. The need for a new medical model. A challenge to biomedicine. Science. 1977;196:129-36.
7. Engel GL. The clinical application of the biopsychosocial model. Am J Psychiatry. 1980;137:535-44.
8. Ong LML, de Haes JCJM, Hoos AM, Lammes FB. Doctor-patient communication: a review of the literature. Soc Sci Med. 1995;40:903-18.
9. Levinson W, Roter DL, Mullooly JP, Dull VT, Frankel RM. Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons. JAMA. 1997;277:553-9.
10. Stewart MA. Effective physician-patient communication and health outcomes: a review. Can Med Assoc J. 1995;152:1423-3.
11. Enelow AJ, Forde DL, Brummel-Smith K (eds). Interviewing and Patient Care. Oxford, UK: Oxford University Press; 1996.
12. Novack DH, Volk G, Drossman DA, Lipkin M. Medical interviewing and interpersonal skills teaching in US medical schools. Progress, problems, and promise. JAMA. 1993;269:2101-5.
13. Hargie O, Dickson D, Boohan M, Hughes K. A survey of communication skills training in UK schools of medicine: present practices and prospective proposals. Med Educ. 1998;32:25-34.
14. Smith RC, Lyles JS, Mettler JA, et al. The effectiveness of intensive training for residents in interviewing. Ann Intern Med. 1998;128:118-26.
15. Roter DL, Hall JA, Kern DE, Barker LR, Cole KA, Roca RP. Improving physicians' interviewing skills and reducing patients' emotional distress. A randomized clinical trial. Arch Intern Med. 1995;155:1877-84.
16. Levinson W, Roter D. The effects of two continuing medical education programs on communication skills of practicing primary care physicians. J Gen Intern Med. 1993;8:318-24.
17. Eshet I, Margalit A, Almagor G. SFAT-AM: short family therapy in ambulatory medicine. Treatment approach in 10-15 minute encounters. Fam Pract. 1993;10:178-87.
18. Brown JB, Boles M, Mullooly JP, Levinson W. Effect of clinician communication skills training on patient satisfaction. A randomized, controlled trial. Ann Intern Med. 1999;131:822-9.
19. Clark NM, Gong M, Schork MA, et al. Impact of education for physicians on patient outcomes. Pediatrics. 1998;101:831-6.
20. Bertakis KD, Roter D, Putnam SM. The relationship of physician medical interview style to patient satisfaction. J Fam Pract. 1991;32:175-81.
21. Smith RC, Lyles JS, Mettler JA, et al. A strategy for improving patient satisfaction by the intensive training of residents in psychosocial medicine: a controlled, randomized study. Acad Med. 1995;70:729-32.
22. Levinson W, Gorawara-Bhat R, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA. 2000;284:1021-7.
23. Marvel MK, Epstein RM, Flowers K, Beckman HB. Soliciting the patient's agenda: have we improved? JAMA. 1999;281:283-7.
24. Levine HG, McGuire CH. The use of role playing to evaluate affective skills in medicine. J Med Educ. 1970;45:700-5.
25. Lundevall S, Njolstad I, Aaraas L. Stop the video and involve the observers: an inter-reflective method to stimulate doctors' learning about their own consultations with patients. Med Teach. 1994;16:189-95.
26. Henbest RJ, Stewart MA. Patient-centeredness in the consultation 1: a method for measurement. Fam Pract. 1989;6:249-54.
27. Henbest RJ, Stewart MA. Patient-centeredness in the consultation 2: does it really make a difference? Fam Pract. 1990;7:28-33.
28. Davis D, O'Brien MA, Freemantle N, Wolf FM, Mazmanian P, Taylor-Vaisey A. Impact of formal continuing medical education: do conferences, workshops, rounds, and other traditional continuing education activities change physician behavior or health care outcomes? JAMA. 1999;282:867-74.
29. Schon DA. Educating the Reflective Practitioner. London: Jossey-Bass; 1987.
30. Evans BJ, Stanley RO, Burrows GD. Measuring medical students' empathy skills. Br J Med Psychol. 1993;66:121-33.
31. Margalit APA, Eshet I. SFAT-AM: Short (Term) Family Therapy in Ambulatory Medicine. A Biopsychosocial Handbook for Primary Care Providers. Tel Aviv: Yozmot-Hilliger: 1997.
32. Balint M. The Doctor, His Patient and the Illness. Madison, Wis: International Universities Press, Inc.: 1964.
33. Baird MA, Margalit APA. Family interviewing and assessment. In: Jones R, Britten N, Culpepper L, et al., eds. Oxford Textbook of Primary Medical Care. volume 1. New York, NY: Oxford University Press: 2004.
34. Adler HM. The sociophysiology of caring in the doctor-patient relationship. J Gen Intern Med. 2002;17:874-81.