Understanding the nature and the antecedents of trust within work teams

The Trust Process in Organizations: Empirical Studies of the Determinants and the Process of Trust Development

Volumn , Issue , 2003, Pages 105-124

  Costa, Ana Cristina ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 24144433023     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781843767350.00012     Document Type: Chapter

References (65)

1. Anderson, N.R. and J. Birch (2001), ‘Selecting for teamwork: development of the selection team inventory (STI)', paper presented at the Annual Conference of the British Psychological Society, January, Blackpool, UK.
2. Barber, B. (1983), The Logic and Limits of Trust, New Brunswick, NJ: Rutgers University Press.
3. Bentler, P.M. (1990), ‘Comparative fit indexes in structural models’, Psychological Bulletin, 107, 238-46.
4. Bentler, P.M. and D.G. Bonnet (1980), ‘Significance tests and goodness of fit in the analysis of covariance structures’, Psychological Bulletin, 88, 588-606.
5. Bigley, G.A. and J.L. Pearce (1998), ‘Straining for shared meaning in organization science: problems of trust and distrust’, Academy of Management Review, 23, 405-21.
6. Bromiley, P. and L. Cummings (1995), ‘Transaction costs in organizations with trust’, Research on Negotiations in Organizations, 5, 219-47.
7. Browne, M.W. and R. Cudeck (1989), ‘Single sample cross-validation indices for covariance structures’, Multivariate Behavioral Research, 24, 445-55.
8. Butler, J.K. (1991), ‘Toward understanding and measuring conditions of trust: evolution of a conditions of trust inventory’, Journal of Management, 17, 643-63.
9. Butler, J.K. and R.S. Cantrell (1984), ‘Communication factors and trust: an exploratory study’, Psychological Reports, 74, 33-4.
10. Byrne, B. (1998), Structural Equation Modelling with LISREL, PRELIS, and SIMPLIS: Basic Concepts, Applications and Programming, Mahwah, NJ: Erlbaum.
11. Cangemie, J.P., J. Rice, and C.J. Kowalski (1989), ‘The development, decline and renewal of trust in an organization: some observations’, Psychology. A Journal of Human Behavior, 27, 46-53.
12. Cartwright, D. and A.W. Zander (eds) (1968), Group Dynamics Research and Theory, 3rd edn, New York: Harper & Row.
13. Costa, A.C. (2000), ‘A matter of trust: effects on the performance and effectiveness of teams in organizations’, dissertation, Tilburg, Ridderkerk.
14. Costa, A.C., R.A. Roe and T. Taillieu (2001), ‘Trust within teams: the relation with performance effectiveness’, European Journal of Work and Organizational Psychology, 10(3), 225-44.
15. Creed, W.E.D. and R.E. Miles (1996), ‘Trust in organizations: a conceptual framework linking organizational forms, managerial philosophies, and the opportunity costs of controls’, in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage Publications, pp. 16-38.
16. Cummings, L.L. and P. Bromiley (1996), ‘The organizational trust inventory (OTI): development and validation’, in Roderick M. Kramer and Tom R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage Publications, pp. 302-30.
17. Dasgupta, P. (1988), ‘Trust as a commodity’, in D. Gambetta (ed.), Trust Making and Breaking Cooperative Relations, New York: Basil Blackwell, pp. 49-72.
18. De Vries, R.E. (1997), Need for Leadership: A Solution for Empirical Problems in Situational Theories of Leadership, Tilburg, Enschede: FEBO.
19. Deutsch, M. (1962), ‘Cooperation and trust: some theoretical notes’, Nebraska Symposium on Motivation, Lincoln: University of Nebraska Press, pp. 275-319.
20. Giffin, K. and B.R. Patton (1971), ‘Personal trust in human interaction’, Basic Readings in Interpersonal Communication, New York: Harper & Row.
21. Gladstein, D.L. (1984) ‘Groups in context: a model of task group effectiveness’, Administrative Science Quarterly, 29, 499-517.
22. Guzzo, R.A. (1995), ‘Introduction: at the intersection of team effectiveness and decision making’, in Richard A. Guzzo and Eduardo Salas (eds), Team Effectiveness and Decision Making in Organizations, San Francisco: Jossey-Bass Publishers, pp. 1-8.
23. Hackman, J.R. (1987), ' The design of work teams’, in J.W. Lorsch (ed.), Handbook of Organizational Behavior, pp. 315-42.
24. Hackman, J.R., K.H. Brouseau and J.A. Weiss (1976), ‘The interaction of task design and group performance strategies in determining group effectiveness’, Organizational Behavior and Human Performance, 16, 350-65.
25. Hardy, K. and A.L. McGrath (1989), ‘Dealing with cheating in distribution’, European Journal of Marketing, 23 (2),123-9.
26. Hill, C.W.L. (1990), ‘Cooperation, opportunism, and the invisible hand: implications for transaction cost theory’, Academy of Management Review, 15, 500-513.
27. Hosmer, L.R.T. (1995), ‘Trust: the connecting link between organizational theory and philosophical ethics’, Academy of Management Review, 20, 379-403.
28. James, L.R., R.G. Demaree and G. Wolf (1984), ‘Estimating within-group interrater reliability with and without response bias’, Journal of Applied Psychology, 69, 85-98.
29. James, L.R., R.G. Demaree and G. Wolf (1993), ‘RWG: an assessment of withingroup interrater agreement’, Journal of Applied Psychology, 78, 306-9.
30. Janis, I.L. (1982), Groupthink: Psychological Studies of Policy Decisions and Fiascos, Boston: Houghton Mifflin.
31. Jöreskog, K.G. and D. Sörbom (1993), LISREL8e, Mooresville: Scientific Software.
32. Katz, D. and R.L.Kahn (1978), The Social Psychology of Organizations, New York: John Wiley and Sons.
33. Keen, P. (1990), Shaping the Future: Business Design Through Information Technology, Harvard: Harvard Business School.
34. King, N. and N.R. Anderson (1995), Innovation and Change in Organizations, part of the Routledge New Essential Business Psychology series, London: Routledge.
35. Koopman-Iwema, A.M. (1980), Macht, motivatie en medezeggenschap: een studie naar de determinanten van participative gedrag van leden van overlegorganen in industriële bedrijven, Proefschrift UvA Amsterdam, Assen: Van Gorcum.
36. Kramer, R.M. (1999), ‘Trust and distrust in organizations: emerging perspectives, enduring questions’, Annual Review of Psychology, 50, 569-98.
37. Kramer, R.M., M.B. Brewer and B.A. Hanna (1996), ‘Collective trust and collective action: the decision to trust as a social decision’, in R.M. Kramer and T.R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage Publications, pp. 357-89.
38. Lawrence, P.R. and J.W. Lorsch (1967), Organization and Environment: Managing Differentiation and Integration, Boston, MA: Harvard University.
39. Leifer, R. and P.K. Mills (1996), ‘An information processing approach for deciding upon control strategies and reducing control loss in emerging organizations’, Journal of Management, 22, 113-37.
40. Lewicki, R.J. and B.B. Bunker (1995), ‘Trust in relationships: a model of development and decline’, in Barbara Benedict Bunker and Jeffrey Z. Rubin (eds), Conflict, Cooperation and Justice: Essays Inspired by the Work of Morton Deutsch. The Jossey-Bass Management Series and The Jossey-Bass Conflict Resolution Series, San Francisco, CA: Jossey-Bass, pp. 133-73.
41. Lewicki, R.J. and B.B. Bunker (1996), ‘Developing and maintaining trust in work relationships’, in Roderick M. Kramer, Tom R. Tyler (eds), Trust in Organizations: Frontiers of Theory and Research, Thousand Oaks, CA: Sage Publications, pp. 114-39.
42. Lewis, J.D. and Weigert, A. (1985), ‘Trust as a social reality’, Social Forces, 63, 967-85.
43. Luhmann, N. (1979), Trust and Power, New York: John Wiley and Sons.
44. Mayer, R.C., J.H. Davis and F.D. Schoorman (1995), ‘An integrative model of organizational trust’, Academy of Management Review, 20, 709-34.
45. McAllister, D.J. (1995), ‘Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations’, Academy of Management Journal, special issue: Intra-and Interorganizational Cooperation, 38, 24-59.
46. Morgan, R.M. and S.D. Hunt (1994), ‘The commitment-trust theory of relationship marketing’, Journal of Marketing, 58, 20-38.
47. Morris, J.H. and D.J. Moberg (1994), ‘Work organizations as contexts for trust and betrayal’, in Theodore R. Sarbin, Ralph M. Carney and Carson Eoyang (eds), Citizen Espionage: Studies in Trust and Betrayal, Westport, CT: Praeger Publishers/Greenwood Publishing Group, pp. 163-87.
48. Morris, J.H. and R.M. Steers (1980), ‘Structural influences on organizational commitment’, Journal of Vocational Behavior, 17, 50-57.
49. Nunnally, J.C. (1978), Psychometric Theory, New York: McGraw-Hill.
50. Podsakoff, P.M. and S.B. MacKenzie (1995), ‘An examination of the psychometric properties and nomological validity of some revised and reduced substitutes for leadership scales’, Journal of Applied Psychology, 79(5), 702-13.
51. Roberts, K.M. and D.M. Hunt (1991), Organizational Behavior, Boston, MA: PWS-Kent.
52. Roe, R.A., L. Ten Horn, I. Zinovieva and E. Dienes (1997), ‘Expanded Delft measurement kit: technical guideline’, report on the European research program on work motivation and quality of work life, WORC, Tilburg University.
53. Rotter, J.B. (1980), ‘Interpersonal trust, trustworthiness, and gullibility’, American Psychologist, 35, 1-7.
54. Rousseau, M.T., S.B. Sitkin, S.B. Burt and C. Carmerer (1998), ‘Not so different after all: a cross-discipline view of trust’, Academy of Management Review, 23, 393-404.
55. Shapiro, D.L., B.H. Sheppard and L. Cheraskin (1992), ‘Business on a handshake’, Negotiation Journal, 8, 365-77.
56. Shaw, R. B. (1997), Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern, San Francisco: Jossey-Bass.
57. Sheppard, B.H. and D.M. Sherman (1998), ‘The grammars of trust: a model and general implications’, Academy of Management Review, 23, 422-37.
58. Slovic, P. (1993), ‘Perceived risk, trust and democracy’, Risk Analysis, 13, 675-82.
59. Ten Horn, L.A. and R.A. Roe (1988), ‘De Delftse Meetdoos voor Kwaliteit van arbeid; oriëntatie voor gebruikers’, Faculty of Technical Social Sciences, Delft University of Technology.
60. Tzeiner, A. and D. Eden (1985), ‘Effects of crew composition on crew performance: does the whole equal the sum of its parts?', Journal of Applied Psychology, 70, 85-93.
61. Van de Ven, A. and D.L. Ferry (1980), Measuring and Assessing Organizations, New York: John Wiley and Sons.
62. Williamson, O.E. (1975), Markets and Hierarchies: Analysis and Antitrust Implications, New York: Free Press.
63. Wrightsman, L.S. (1964), ‘Measurement of philosophies of human nature’, Psychological Reports, 14, 743-51.
64. Zand, D.E. (1972), ‘Trust and managerial problem solving’, Administrative Science Quarterly, 17, 229-39.
65. Zucker, L.G. (1986), ‘Production of trust: institutional sources of economic structure, 1840-1920', Research in Organizational Behavior, 8, 53-111.