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Volumn 19, Issue 4-5, 2005, Pages 378-394

Gossip and emotion in nursing and health-care organizations

Author keywords

Health services; Individual behaviour; Nursing; Research; Stress; United Kingdom

Indexed keywords


EID: 23944484731     PISSN: 14777266     EISSN: None     Source Type: Journal    
DOI: 10.1108/14777260510615404     Document Type: Article
Times cited : (75)

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