Managing customer satisfaction involves more than improving reliability

Electricity Journal

Volumn 18, Issue 7, 2005, Pages 84-89

  Elliott, Jeff ^a   Serna, Camilo ^a  

^a Mercer Management Consulting   (United States)

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Indexed keywords

EID: 23844440200     PISSN: 10406190     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tej.2005.07.001     Document Type: Article

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