A simple and valuable approach for measuring customer satisfaction

Otolaryngology - Head and Neck Surgery

Volumn 133, Issue 2, 2005, Pages 169-172

  Kinney, William C ^a  

^a University of Missouri   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; FINANCIAL MANAGEMENT; HEAD AND NECK SURGERY; HEALTH CARE COST; HEALTH ECONOMICS; HUMAN; MEDICAL PRACTICE; OTORHINOLARYNGOLOGY; OUTPATIENT DEPARTMENT; PATIENT REFERRAL; PATIENT SATISFACTION; QUESTIONNAIRE; SCORING SYSTEM; TREATMENT OUTCOME;

AMBULATORY CARE FACILITIES; CONTINUITY OF PATIENT CARE; FEMALE; HEAD AND NECK NEOPLASMS; HEALTH CARE SURVEYS; HUMANS; INCIDENCE; MALE; MISSOURI; OTOLARYNGOLOGY; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; QUESTIONNAIRES;

EID: 23744446169     PISSN: 01945998     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.otohns.2005.03.060     Document Type: Article

References (3)

1. F.F. Reichheld The only number you need to grow Harv Bus Rev 81 2003 46 54
2. R.N. Clarke Costs and prevention of patient defection J Med Pract Manage 17 2001 11 14
3. M.E. Porter, E.O. Teisberg Redefining competition in health care Harv Bus Rev 82 2004 64 76