People as the bridge to competitiveness: Benchmarking the “ABCs” of an empowered workforce

Benchmarking: An International Journal

Volumn 11, Issue 4, 2004, Pages 346-360

  Fawcett, Stanley E ^a   Rhoads, Gary K ^a   Burnah, Phillip ^a  

^a BRIGHAM YOUNG UNIVERSITY   (United States)

Author keywords

Competitive advantage; Employees; Empowerment

Indexed keywords

EID: 23744446135     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770410546755     Document Type: Article

References (22)

1. Adams, S. (1996), The Dilbert Principle: A Cubicle'S-Eye View of Bosses, Meetings, Management Fads and Other Workplace Afflictions, Harper Business, New York, NY.
2. Berge, Z., Verneil, M.D., Berge, N., Davis, L. and Smith, D. (2002), “The increasing scope of training and development competency”, Benchmarking: An International Journal, Vol. 9 No. 1, pp. 43-61.
3. Blackwell, R.D. (1997), From Mind to Market: Reinventing the Retail Supply Chain, Harper Business, New York, NY.
4. Bowersox, D.J., Calantone, R.J., Clinton, S.R., Closs, D.J., Cooper, M.B., Droge, C.L., Fawcett, S.E., Frankel, R., Frayer, D.J., Morash, E.A., Rinehart, L.M. and Schmitz, J.M. (1995), World Class Logistics: The Challenge of Managing Continuous Change, Council of Logistics Management, Oak Brook, IL.
5. Branch, S. (1999), “The 100 best companies to work for in America”, Fortune, pp. 118-44.
6. Chichester, G.C. (2003), “No. 1 Wal-Mart: letter to editor”, Fortune, p. 30.
7. Early, P.C. (1989), “Social loafing and collectivism: a comparison of the United States and the People's Republic of China”, Administrative Science Quarterly, Vol. 34, pp. 565-81.
8. Fawcett, S.E. and Magnan, G.N. (2001), Achieving World-Class Supply Chain Alignment: Benefits, Barriers, and Bridges, National Association of Purchasing Management, Phoenix, AZ.
9. Fine, C.H. (1998), Clockspeed, Perseus Books, Reading, MA.
10. Hyland, P. and Beckett, R. (2002), “Learning to compete: the value of internal benchmarking”, Benchmarking: An International Journal, Vol. 9 No. 3, pp. 293-304.
11. Levering, R. (1988), A Great Place to Work: What Makes Some Employers so Good – and Most So Bad, Random House, New York, NY.
12. Levering, R. (1998), “The 100 best companies to work for in America”, Fortune, pp. 118-44.
13. Levering, R. and Mosdowitz, M. (2001), “The 100 best companies to work for: America's top employers”, Fortune, pp. 148-68.
14. Levering, R. and Moskowitz, M. (2002), “Best companies to work for: the best in the worst of times”, Fortune, pp. 60-89.
15. Levering, R. and Moskowitz, M. (2003), “100 best companies to work”, Fortune, pp. 127-52.
16. Levering, R., Moskowitz, M., Garcia, R. and Vella-Zarb, K. (2000), “The 100 best companies to work for”, Fortune, pp. 82-110.
17. Neeleman, D. (2003), “Up front Q and A”, Business Week, p. 16.
18. Sherman, S. and Hadjian, A. (1995), “How tomorrow's leaders are learning their stuff”, Fortune, pp. 90-100.
19. Sing, J., Verbeke, W. and Rhoads, G. (1996), “Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing oriented boundary spanners”, Journal of Marketing, Vol. 60, pp. 69-86.
20. Tyndall, G. (1998), Supercharging Supply Chains, Wiley, New York, NY.
21. Useem, J. (2003), “One nation, under Wal-Mart”, Fortune, pp. 64-80.
22. Williams, R. (2002), Interview with Roy Williams on ESPN, 21 November.