Enhancing care services quality of nursing homes using data mining

Total Quality Management and Business Excellence

Volumn 16, Issue 5, 2005, Pages 575-596

  Cheng, Bor Wen ^a   Chang, Chun Lang ^b   Liu, I Sheng ^c  

^a NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL FORMOSA UNIVERSITY   (Taiwan)

^c KUANG TIEN GENERAL HOSPITAL   (Taiwan)

Author keywords

Care services quality; Customer relationship management; Data mining; Nursing home

Indexed keywords

EID: 23444448224     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500077476     Document Type: Review

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