Out of context: An intersection between domestic life and the workplace, as contexts for (business) talk

Language and Communication

Volumn 22, Issue 4, 2002, Pages 477-494

  Drew, Paul ^a  

^a UNIVERSITY OF YORK   (United Kingdom)

Author keywords

Context; Conversational openings; Identities; Miscommunication; Telephone calls; Workplace

Indexed keywords

EID: 23444443851     PISSN: 02715309     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0271-5309(02)00021-6     Document Type: Article

References (12)

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2. Drew, P., Heritage, J. (Eds.), 1992. Talk at Work. Cambridge University Press, Cambridge.
3. Drew, P., Chilton, K., 2000. Calling to keep in touch: regular and habitualised telephone calls as an environment for small talk. In: Coupland, J. (Ed.), Small Talk. Longman, London, pp. 137-162.
4. Heritage, J., 1984. A change-of-state token and aspects of its sequential placement. In: Atkinson, J.M., Heritage, J. (Eds.), Structures of Social Action. Cambridge University Press, Cambridge, pp. 299-345.
5. Heritage, J., Greatbatch, D., 1991. On the institutional character of institutional talk: the case of news interviews. In: Boden, D., Zimmerman, D.H. (Eds.), Talk and Social Structure. University of California Press, Berkeley, pp. 93-137.
6. Holmes, J., 2000. Doing collegiality and keeping control at work: small talk in government departments. In: Coupland, J. (Ed.), Small Talk. Longman, London, pp. 32-61.
7. Hopper, R., 1992. Telephone Conversation. Indiana University Press, Bloomington, IN.
8. Sacks, H., 1992. Lectures in Conversation, Vol. 2. Blackwell, Oxford.
9. Schegloff, E.A., 1972. Sequencing in conversational openings. In: Gumperz, J.J., Hymes, D. (Eds.), Directions in Sociolinguistics: the Ethnography of Communciation. Holt Rinehart and Winston, New York, pp. 346-380.
10. Schegloff, E.A., 1986. The routine as achievement. Human Studies 9, 111-151.
11. Schegloff, E.A., 1992. On talk and its institutional occasions. In: Drew, P., Heritage, J. (Eds.), Talk at Work: Social Interaction in Institutional Settings. Cambridge University Press, Cambridge, pp. 101-134.
12. Wakin, M.A., Zimmerman, D.H., 1999. Reduction and specialization in emergency and directory assistance calls. Research on Language and Social Interaction 32 (4), 409-437.