Adaptive server staffing in the presence of time-varying arrivals: A feed-forward control approach

Journal of the Operational Research Society

Volumn 55, Issue 3, 2004, Pages 233-239

  Testik, M C ^a   Cochran, J K ^b,c   Runger, G C ^b  

^a CUKUROVA UNIVERSITY   (Turkey)

^b ARIZONA STATE UNIVERSITY   (United States)

^c Arizona State University   (United States)

Author keywords

Adaptive staffing; Generalized likelihood ratio statistic; Non homogeneous Poisson process; Telephone call centres

Indexed keywords

ALGORITHMS; COMPUTER SIMULATION; CUSTOMER SATISFACTION; DECISION MAKING; PERSONNEL; STATISTICAL METHODS; TELECOMMUNICATION LINES; TELECOMMUNICATION TRAFFIC;

ADAPTIVE STAFFING; GENERALIZED LIKELIHOOD RATIO STATISTIC; NON HOMOGENEOUS POISSON PROCESS; TELEPHONE CALL CENTERS;

TIME VARYING CONTROL SYSTEMS;

EID: 2342540543     PISSN: 01605682     EISSN: None     Source Type: Journal    
DOI: 10.1057/palgrave.jors.2601677     Document Type: Article

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