Customer focused health-care performance instruments: Making a case for local measures

International Journal of Health Care Quality Assurance

Volumn 17, Issue 1, 2004, Pages 9-16

  Swinehart, Kerry D ^a   Smith, Allen E ^b  

^a EAST TENNESSEE STATE UNIVERSITY   (United States)

^b Francis Marion University   (Italy)

Author keywords

Customer satisfaction; Health education; Localization; Performance measurement (quality)

Indexed keywords

ARTICLE; DATA BASE; HEALTH INSURANCE; HOSPITAL; HUMAN; INFORMATION PROCESSING; INFORMATION SYSTEM; INTEGRATED HEALTH CARE SYSTEM; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT SATISFACTION; QUESTIONNAIRE; STANDARD; STATISTICS; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME; UNITED STATES;

CONTINUITY OF PATIENT CARE; DATA COLLECTION; DATABASE MANAGEMENT SYSTEMS; DELIVERY OF HEALTH CARE, INTEGRATED; HOSPITALS; HUMANS; INFORMATION SYSTEMS; MANAGED CARE PROGRAMS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PLANNING TECHNIQUES; QUESTIONNAIRES; TENNESSEE; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 2342471299     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860410515891     Document Type: Article

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