Development of a case based intelligent supplier relationship management system - Linking supplier rating system and product coding system

Supply Chain Management

Volumn 9, Issue 1, 2004, Pages 86-101

  Choy, King L ^a   Lee, Wing Bun ^a   Lo, Victor ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b Honeywell Consumer Products Limited   (Hong Kong)

Author keywords

Customer relations; Help desks; Product information; Supplier relations; Supply chain management

Indexed keywords

CUSTOMER SATISFACTION; DECISION MAKING; ENTERPRISE RESOURCE PLANNING; FUNCTIONS; INDUSTRIAL ECONOMICS; PERFORMANCE; SALES;

CUSTOMER RELATIONS; HELP DESKS; PRODUCT INFORMATION; SUPPLIER RELATIONS; SUPPLY CHAIN MANAGEMENT (SCM);

INDUSTRIAL MANAGEMENT;

EID: 2342464162     PISSN: 13598546     EISSN: None     Source Type: Journal    
DOI: 10.1108/13598540410517601     Document Type: Article

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