Using task clarification, graphic feedback, and verbal feedback to increase closing-task completion in a privately owned restaurant

Journal of Applied Behavior Analysis

Volumn 38, Issue 1, 2005, Pages 117-120

  Austin, John ^a   Weatherly, Nic L ^a   Gravina, Nicole E ^a  

^a WESTERN MICHIGAN UNIVERSITY   (United States)

Author keywords

Graphic feedback; Informant assessment; Organizational behavior management; Task clarification; Verbal feedback

Indexed keywords

ADULT; ARTICLE; CATERING SERVICE; FEMALE; HUMAN; IN SERVICE TRAINING; INFORMATION PROCESSING; INSTRUMENTAL CONDITIONING; MALE; METHODOLOGY; ORGANIZATION AND MANAGEMENT; REINFORCEMENT; TASK PERFORMANCE; UNITED STATES;

ADULT; CONDITIONING, OPERANT; DATA COLLECTION; EFFICIENCY, ORGANIZATIONAL; FEMALE; HUMANS; INSERVICE TRAINING; KNOWLEDGE OF RESULTS (PSYCHOLOGY); MALE; MICHIGAN; RESTAURANTS; TASK PERFORMANCE AND ANALYSIS;

EID: 23044449156     PISSN: 00218855     EISSN: None     Source Type: Journal    
DOI: 10.1901/jaba.2005.159-03     Document Type: Article

References (4)

1. Anderson, D. C., Crowell, C. R., Hantula, D. A., & Siroky, L. M. (1988). Task clarification and individual performance posting for improving cleaning in a student-managed university bar. Journal of Organizational Behavior Management, 9, 523-548.
2. Austin, J. (2000). Performance analysis and performance diagnostics. In J. Austin & J. E. Carr (Eds.), Handbook of applied behavior analysis (pp. 321-349). Reno, NV: Context Press.
3. LaFleur, T., & Hyten, C. (1995). Improving the quality of hotel banquet staff performance. Journal of Organizational Behavior Management, 15, 69-93.
4. United States Department of Labor (2002). Survey of occupational injuries and illnesses. Retrieved January 14, 2004, from http://www.bls.gov/iif/oshsum. htm