Automated problem determination using call-stack matching

Journal of Network and Systems Management

Volumn 13, Issue 2, 2005, Pages 219-237

  Brodie, Mark ^a   Ma, Sheng ^a   Rachevsky, Leonid ^a   Champlin, Jon ^b  

^a IBM T J WATSON RESEARCH CENTER   (United States)

^b IBM   (United States)

Author keywords

Case database; Common problems; Diagnosis; Help desk support; Machine learning; Self managing

Indexed keywords

COMPUTER ARCHITECTURE; COMPUTER OPERATING SYSTEMS; CONSTRAINT THEORY; CUSTOMER SATISFACTION; DATABASE SYSTEMS; DIAGNOSIS; ERROR CORRECTION; LEARNING ALGORITHMS; LEARNING SYSTEMS; PROGRAM DEBUGGING;

CASE DATABASES; COMMON PROBLEMS; HELP-DESK SUPPORT; SELF-MANAGING;

PROBLEM SOLVING;

EID: 22044452443     PISSN: 10647570     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10922-005-4443-8     Document Type: Article

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