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Volumn 44, Issue 3, 1997, Pages 252-265

Demonstrating effectiveness and value: A process for evaluating technical communication products and services

(1)  Carliner, Saul a  

a NONE

Author keywords

[No Author keywords available]

Indexed keywords


EID: 21944453496     PISSN: 00493155     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (22)

References (18)
  • 1
    • 25144497785 scopus 로고
    • Annual industry survey
    • "Annual industry survey." 1992. TRAINING 29, no. 10:25-30.
    • (1992) TRAINING , vol.29 , Issue.10 , pp. 25-30
  • 2
    • 25144436186 scopus 로고
    • Annual industry survey
    • "Annual industry survey." 1993. TRAINING 30, no. 10:21-28.
    • (1993) TRAINING , vol.30 , Issue.10 , pp. 21-28
  • 3
    • 25144477230 scopus 로고
    • Annual industry survey
    • "Annual industry survey." 1995. TRAINING 32, no. 10:25-32.
    • (1995) TRAINING , vol.32 , Issue.10 , pp. 25-32
  • 4
    • 1642282497 scopus 로고
    • Defining and controlling documentation quality - Part 1
    • Bandes, H. 1986. "Defining and controlling documentation quality - Part 1." Technical communication 33:6-9.
    • (1986) Technical Communication , vol.33 , pp. 6-9
    • Bandes, H.1
  • 5
    • 0041120112 scopus 로고
    • Working with people
    • edited by C. M. Barnum and S. Carliner. New York, NY: Macmillan
    • Barnum, C. M. 1993. "Working with people." In Techniques for technical communicators, edited by C. M. Barnum and S. Carliner. New York, NY: Macmillan, pp. 107-136.
    • (1993) Techniques for Technical Communicators , pp. 107-136
    • Barnum, C.M.1
  • 7
    • 21844509576 scopus 로고
    • Revising letters to veterans
    • Daniel, R. 1995. "Revising letters to veterans." Technical communication 42:69-75.
    • (1995) Technical Communication , vol.42 , pp. 69-75
    • Daniel, R.1
  • 9
    • 1642292228 scopus 로고
    • Test drive - Evaluating the usability of documents
    • edited by C. M. Barnum and S. Carliner. New York, NY: Macmillan
    • Duin, A. H. 1993. "Test drive - Evaluating the usability of documents." In Techniques for technical communicators, edited by C. M. Barnum and S. Carliner. New York, NY: Macmillan, pp. 306-336.
    • (1993) Techniques for Technical Communicators , pp. 306-336
    • Duin, A.H.1
  • 10
    • 25144471928 scopus 로고
    • The function of evaluation
    • edited by H. Stolovich and E. Keeps. San Francisco, CA: Jossey-Bass
    • Geis, G. L., and M. E. Smith. 1992. "The function of evaluation." In The handbook of performance technology, edited by H. Stolovich and E. Keeps. San Francisco, CA: Jossey-Bass, pp. 130-150.
    • (1992) The Handbook of Performance Technology , pp. 130-150
    • Geis, G.L.1    Smith, M.E.2
  • 15
    • 21844500093 scopus 로고
    • Adding value as a professional technical communicator
    • Redish, J., and J. Ramey. 1995. "Adding value as a professional technical communicator." Technical communication 42:26-39.
    • (1995) Technical Communication , vol.42 , pp. 26-39
    • Redish, J.1    Ramey, J.2
  • 17
    • 25144494979 scopus 로고
    • Productivity and quality: The keys to competitive advantage
    • edited by Y. K. Shetty and V. M. Buehler. Cambridge, MA: Productivity Press
    • Shetty, Y. K., and V. M. Buehler. 1988. "Productivity and quality: The keys to competitive advantage." In Competing through productivity and quality, edited by Y. K. Shetty and V. M. Buehler. Cambridge, MA: Productivity Press, pp. 3-16.
    • (1988) Competing Through Productivity and Quality , pp. 3-16
    • Shetty, Y.K.1    Buehler, V.M.2
  • 18
    • 25144511721 scopus 로고    scopus 로고
    • Arlington, VA: Society for Technical Communication
    • STC membership survey 1996. 1996. Arlington, VA: Society for Technical Communication.
    • (1996) STC Membership Survey 1996


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.