External customer satisfaction as a performance measure of the management of a research and development department

International Journal of Quality and Reliability Management

Volumn 15, Issue 8, 1998, Pages 969-987

  Hirons, Elizabeth ^a   Simon, Alan ^a   Simon, Clive ^b  

^a MONASH UNIVERSITY   (Australia)

^b Astra Pharmaceuticals Pty Ltd   (Australia)

Author keywords

Customer satisfaction; Performance measurement; Quality management; R D

Indexed keywords

EID: 21944442538     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719810199042     Document Type: Article

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