Sense-making of an emergency call - Possibilities and constraints of a computerized case file

ACM International Conference Proceeding Series

Volumn 31, Issue , 2002, Pages 81-90

  Normark, Maria ^a  

^a ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

centers of coordination; control rooms; coordination; CSCW; ethnography; ethnomethodology; time critical work; workplace study

Indexed keywords

COORDINATION CONTROL; EMERGENCY CALLS; EMERGENCY TELEPHONES; ETHNOMETHODOLOGY; IN-CONTROL; SENSEMAKING; TECHNOLOGY SUPPORT; TELEPHONE CALLS; WORKPLACE STUDIES;

GROUPWARE; KNOWLEDGE MANAGEMENT; SYSTEMS ENGINEERING; TELEPHONE; TELEPHONE SETS;

HUMAN COMPUTER INTERACTION;

EID: 21644484009     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/572020.572031     Document Type: Conference Paper

References (9)

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