Control mechanisms in a telemarketing call center and workers' complaints of fatigue and exhaustion;Os mecanismos de controle da atividade no setor de teleatendimento e as queixas de cansaço e esgotamento dos trabalhadores.

Cadernos de saúde pública / Ministério da Saúde, Fundação Oswaldo Cruz, Escola Nacional de Saúde Pública

Volumn 20, Issue 4, 2004, Pages 1069-1078

  Vilela, Lailah Vasconcelos de Oliveira ^a   Assunção, Ada Avila ^a  

^a FEDERAL UNIVERSITY OF MINAS GERAIS   (Brazil)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; BEHAVIOR; BIOENGINEERING; FATIGUE; FEMALE; HUMAN; MALE; MARKETING; METHODOLOGY; OCCUPATIONAL HEALTH; PSYCHOLOGICAL ASPECT; STATISTICS; TELEPHONE; TIME;

ADULT; ANSWERING SERVICES; BEHAVIOR; FATIGUE; FEMALE; HUMAN ENGINEERING; HUMANS; MALE; MARKETING; OCCUPATIONAL HEALTH; TIME;

EID: 21644449532     PISSN: 0102311X     EISSN: None     Source Type: Journal    
DOI: 10.1590/s0102-311x2004000400022     Document Type: Article

References (0)