High retention rates bring customer benefits at SITEL Direct: Why call-center company bucks the trend

Human Resource Management International Digest

Volumn 13, Issue 4, 2005, Pages 23-25

  Cordray, Kevin ^a  

^a SITEL Direct ^*

Author keywords

Call centres; Customer relations; Organizational performance; Retention

Indexed keywords

EID: 21544442016     PISSN: 09670734     EISSN: None     Source Type: Journal    
DOI: 10.1108/09670730510599568     Document Type: Review

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