Managing knowledge integration in a national health-care crisis: Lessons learned from combating SARS in singapore

IEEE Transactions on Information Technology in Biomedicine

Volumn 9, Issue 2, 2005, Pages 266-275

  Devadoss, Paul Raj ^a   Pan, Shan Ling ^a   Singh, Shreyan ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Health care information systems (HCIS); Knowledge; Knowledge integration

Indexed keywords

DISEASES; HEALTH CARE; INFORMATION DISSEMINATION; INFORMATION MANAGEMENT; INFORMATION TECHNOLOGY; MANAGEMENT INFORMATION SYSTEMS;

HEALTH CARE INFORMATION SYSTEMS (HCIS); KNOWLEDGE INTEGRATION; SEVERE ACUTE RESPIRATORY SYNDROME (SARS); SINGAPORE;

KNOWLEDGE BASED SYSTEMS;

ARTICLE; ARTIFICIAL INTELLIGENCE; CASE MANAGEMENT; CONTACT EXAMINATION; DISEASE TRANSMISSION; EPIDEMIC; HEALTH CARE DELIVERY; HUMAN; ORGANIZATION AND MANAGEMENT; SEVERE ACUTE RESPIRATORY SYNDROME; SINGAPORE; SYSTEM ANALYSIS;

ARTIFICIAL INTELLIGENCE; CASE MANAGEMENT; CONTACT TRACING; DELIVERY OF HEALTH CARE; DISEASE OUTBREAKS; HUMANS; SEVERE ACUTE RESPIRATORY SYNDROME; SINGAPORE; SYSTEMS INTEGRATION;

EID: 21444436178     PISSN: 10897771     EISSN: None     Source Type: Journal    
DOI: 10.1109/TITB.2005.847160     Document Type: Article

References (41)

1. J. G. Anderson, "Clearing the way for physicians' use of clinical information systems," Commun. ACM, vol. 40, no. 8, pp. 83-90, 1997.
2. A. Dwivedi, R. K. Bali, A. E. James, R. N. G. Naguib, and D. Johnston, "Merger of knowledge management and information technology in healthcare: Opportunities and challenges," in Proc. 2002 IEEE Canadian Conf., 2002, pp. 1194-1199.
3. F. Burstein and H. Linger, "Supporting post-Fordist work practices: A knowledge management framework for supporting knowledge work," Inf. Technol. People, vol. 16, no. 3, pp. 289-305, 2003.
4. (2003, May) SARS: Status of the Outbreak and Lessons for the Immediate Future. WHO, Geneva, Switzerland, Online. Available: http://www.who.int/ csr/media/sarswha.pdf
5. S. Alshawi, F. Missi, and T. Eldabi, "Healthcare information management: The integration of patients' data," Logistics Inf. Manage., vol. 16, no. 3/4, pp. 286-295, 2003.
6. E. J. Davidson, "Analysing genre of organizational communication in clinical information systems," Inf. Technol. People, vol. 13, no. 3. pp. 196-209, 2000.
7. G. L. Kun and A. D. Bray, "Information infrastructure tools for bioterrorism preparedness," IEEE Eng. Med. Biol. Mag., vol. 21, no. 5, pp. 69-85, Sep./Oct. 2002.
8. F. Beltrame, P. Maryni, and G. Orsi, "n the integration of healthcare emergency systems in europe: The WETS project case study," IEEE Trans. Inf. Technol. Biomed., vol. 2, no. 2, pp. 89-97, Jun. 1998.
9. T. Y. Liang, "Strategic exploitation of information and communication technology in the healthcare sector," Human Syst Manage., vol. 21, no. 4, pp. 241-248, 2002.
10. T. Goveia, "Tracing a killer," Can. Healthcare Manager, vol. 10, no. 3, pp. 69-70, 2003.
11. R. Grant, "Prospering in dynamically-competitive environments: Organizational capacity as knowledge integration," Org. Sci., vol. 7, no. 4, pp. 375-387, 1996.
12. W. Raghupathi, "Healthcare information systems," Commun. ACM, vol. 40, no. 8, pp. 80-82, 1997.
13. M. Blodgett, "Tighter control of medical records urged," Computer-world, vol. 31, no. 10, p. 8, Mar. 10, 1997.
14. K. Siau, "Health care informatics," IEEE Trans. Inf. Technol. Biomed., vol. 7, no. 1, pp. 1-7, Mar. 2003.
15. M. Kroeger and K. Mehta, "Electronic marketplaces in the european healthcare industry," Electromedica, vol. 69, no. 1, pp. 14-17, 2001.
16. D. E. Goldstein, e-Healthcare: Harness the Power of Internet e-Commerce & e-Care. Gaithersburg, MD: Aspen, 2000.
17. I. Nonaka and H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 1995.
18. I. Nonaka, "A dynamic theory of organizational knowledge creation," Org. Sci., vol. 5, pp. 14-37, 1994.
19. M. Alavi and D. E. Leidner, "Knowledge management systems: Issues, challenges, and benefits," Commun. Assoc. Inform. Syst., vol. 1, no. 7, pp. 1-37, 1999.
20. J. C. Spender, "Competitive advantage from tacit knowledge?: Unpacking the concept and its strategic implications," in Organizational Learning and Competitive Advantage, B. Moingeon and A. Edmondson, Eds. London, U.K.: Sage, 1996.
21. G. von Krogh, "Care in knowledge creation," Calif. Manage. Rev., vol. 40, no. 3, pp. 133-153, 1998.
22. J. C. Huang and S. Newell, "Knowledge integration processes and dynamics within the context of cross-functional projects," Int. J. Project Manage., vol. 21, pp. 167-176, 2003.
23. B. Pentland, "Information systems and organizational learning: The social epistemology of organizational knowledge systems," Accounting, Manage., and Inform. Tech., vol. 5, pp. 1-21, 1995.
24. M. Alavi and A. Tiwana, "Knowledge integration in virtual teams: The potential role of KMS," J. Amer. Soc. Inf. Sci. Technol., vol. 53, no. 12, pp. 1029-1037, 2002.
25. J. C. Huang, S. Newell, and S. L. Pan, "The process of global knowledge integration: A case study of a multinational investment bank's Y2K program," Eur. J Inf. Syst., vol. 10, no. 3, pp. 161-174, 2001.
26. Handbook of Qualitative Research, N. K. Denzin and Y S. Lincoln, Eds., Sage Publications, 1994.
27. R. Yin, Ed., Case Study Research: Design and Methods. Beverly Hills, CA: Sage, 1994.
28. G. Walsham, Interpreting Information Systems in Organizations. Chichester, West Sussex, U.K.: Wilev, 1993.
29. H. K. Klein and M. D. Myers, "A set of principles for conducting and evaluating interpretive field studies in information systems," MIS Quarterly, vol. 23, no. 1, pp. 67-94, 1999.
30. Handbook of Qualitative Research, N. K. Denzin and Y. S. Lincoln, Eds., Sage Publications, 1994, pp. 236-247. R. E. Stake, "Case Studies"
31. Handbook of Qualitative Research, N. K. Denzin and Y S. Lincoln. Eds., Sage Publications, 1994, pp. 361-376. A. Fontana and J. H. Frey, "Interviewing: The art of science".
32. M. D. Myers, "Qualitative research in information systems," MIS Quarterly, vol. 21, no. 2, pp. 241-242, Jun. 1997.
33. G. Walsham, "Interpretive case studies in IS research: Nature and method," Eur. J. Inf. Syst., vol. 4, pp. 74-81, 1995.
34. A. Strauss and J. Corbin, Basics of Qualitative Research: Grounded Theory Procedures and Techniques. Newbury Park. CA: Sage, 1990.
35. P. R. Devadoss, S. L. Pan, and J. C. Huang, "Structurational analysis of e-government initiatives: A case study of SCO," Decision Support Syst., vol. 34, no. 3, pp. 253-269, Feb. 2003.
36. D. Kevin, "Knowledge management in hospitals: A process oriented view and staged look at managerial views," Int. J Healthcare Technol. Manage., vol. 4, no. 6, pp. 478-497, 2002.
37. J. A. Sniezek, D. C. Wilkins, P. L. Wadlinklon, and M. R. Baumann, "Training for crisis-decision making: Psychological issues and computer-based solutions," J. Manage. Inf. Syst., vol. 18, no. 4, pp. 147-168, 2002.
38. C. F. Camerer and E. J. Johnson, "The process-performance paradox in expert judgment: How can experts know so much and predict so badly?," in Toward a General Theory of Expertise: Prospects and Limits, K. A. Ericsson and J. Smith, Eds. Cambridge, U.K.: Cambridge Univ. Press, 1991, pp. 195-217.
39. R. Smith, "What clinical information do doctors need?," Brit. Med. J, vol. 313, pp. 1062-1068, 1996.
40. T. H. Davenport and J. Glaser, "Just-in-time delivery comes to knowledge management," Harvard Bus. Rev., vol. 80, no. 7, pp. 107-111, 2002.
41. W. M. Detmer and E. H. Shortliffe, "Using the internet to improve knowledge diffusion in medicine," Commun. ACM, vol. 40, no. 8, pp. 101-108, 1997.