메뉴 건너뛰기




Volumn 22, Issue 2, 1994, Pages 114-129

Multisource effects on the satisfaction formation process

Author keywords

[No Author keywords available]

Indexed keywords


EID: 21344496252     PISSN: 00920703     EISSN: 15527824     Source Type: Journal    
DOI: 10.1177/0092070394222002     Document Type: Article
Times cited : (196)

References (64)
  • 4
    • 84936649202 scopus 로고    scopus 로고
    • Astin, Alexander, William Korn, and Kenneth Green. 1987. “Retaining and Satisfying Students.”Educational Record (Winter): 36–42.
  • 12
    • 0345826868 scopus 로고
    • Determinants of Consumer Satisfaction with Education: Implications for College and University Administrators
    • (1987) College and University , vol.62 , pp. 236-246
    • Chadwick1    Ward2
  • 18
    • 0010928921 scopus 로고
    • Extending the Concept of Consumer Satisfaction
    • William D., Perreault, Association for Consumer Research, Ann Arbor, MI
    • (1977) Advances in Consumer Research , pp. 149-154
    • Day1
  • 19
    • 0000543936 scopus 로고
    • Modeling Choices Among Alternative Responses to Dissatisfaction
    • Thomas C., Kinnear, Association for Consumer Research, Ann Arbor, MI
    • (1984) Advances in Consumer Research , pp. 460-469
    • Day1
  • 35
    • 0018591824 scopus 로고
    • Conceptual and Methodological Issues in Consumer Satisfaction Research
    • William L., Wilkie, Association for Consumer Research, Ann Arbor, MI
    • (1979) Advances in Consumer Research , pp. 431-437
    • LaTour1    Peat2
  • 37
    • 0041030036 scopus 로고
    • The Role of Post-Experience Comparison Standards in the Evaluation of Unfamiliar Services
    • John F., Sherry, Brian, Sternthal, Association for Consumer Research, Chicago
    • (1991) Advances in Consumer Research , pp. 570-578
    • McGill1    Iacobucci2
  • 41
    • 0000968016 scopus 로고
    • An Investigation of the Interrelationship Between Consumer (Dis)satisfaction and Complaint Reports
    • Melanie, Wallendorf, Paul, Anderson, Association for Consumer Research, Ann Arbor, MI
    • (1987) Advances in Consumer Research , pp. 218-222
    • Oliver1
  • 45
    • 0002852072 scopus 로고
    • Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
    • (1989) Journal of Marketing , vol.53 , pp. 21-35
    • Oliver1    Swan2
  • 48
    • 0003167132 scopus 로고
    • The Effects of Background, Coursework, and Involvement on Students, Grades, and Satisfaction
    • (1991) Research in Higher Education , vol.32 , Issue.1 , pp. 15-30
    • Pike1
  • 61
    • 84936649199 scopus 로고    scopus 로고
    • Whiteley, Richard C. 1991. “Customer Focus.”Executive Excellence July: 9–10.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.