Service level agreements on IP networks

Proceedings of the IEEE

Volumn 92, Issue 9, 2004, Pages 1382-1388

  Verma, Dinesh C ^a  

^a IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

Network management; Service level agreement (SLA)

Indexed keywords

ALGORITHMS; BANDWIDTH; COMPUTER NETWORKS; CUSTOMER SATISFACTION; DISTRIBUTED COMPUTER SYSTEMS; INTERNET; PROBLEM SOLVING; SERVERS;

IP NETWORKS; NETWORK MANAGEMENT; SERVICE LEVEL AGREEMENTS (SLA); SERVICE PROVIDERS;

NETWORK PROTOCOLS;

EID: 21244475556     PISSN: 00189219     EISSN: None     Source Type: Journal    
DOI: 10.1109/JPROC.2004.832969     Document Type: Conference Paper

References (10)

1. UUNET service level agreements specifications [Online]. Available: http://global.mci.com/us/enterprise/customer/sla/servicessupported/index.xml
2. S. Blake, D. Black, M. Carlson, E. Davies, Z. Wang, and W. Weiss. (1998) An architecture for differentiated services: Internet RFC 2475. [Online]. Available: http://www.ietf.org/rfc/rfc2475.txt
3. J. Boyle, V. Gill, A. Hannan, D. Cooper, D. Awduche, B. Christian, and W. Lai. (2002) Applicability statement for traffic engineering with MPLS: Internet RFC 3346. [Online]. Available: http://www.ietf.org/rfc/rfc3346.txt
4. S. Sengupta and R. Ramamurthy, "From network design to dynamic provisioning and restoration in optical cross-connect mesh networks: An architectural and algorithmic overview," IEEE Network, vol. 15, pp. 46-54, July/Aug. 2001.
5. E. Bouillet, D. Mitra, and K. Ramakrishnan, "The structure and management of service level agreement in networks," IEEE J. Select. Areas Commun., vol. 20, pp. 691-699, May 2002.
6. V. Turner. HP Utility Data Center. [Online]. Available: http://www.hp.com/large/infrastructure/utilitycoinputing/images/IDCWhitePaper. pdf
7. K. Appleby, S. Fakhouri, L. Fong. G. Goldszmidt, and M. Kalantar, "Oceano: SLA based management of a computing utility," in Proc. IFIP/IEEE Int. Symp. Integrated Network Management. 2001, pp. 855-868.
8. E. Kim, J. Song, and C. Hong, "An integrated CNM architecture for multi-layer networks with simple SLA monitoring and reporting mechanism," in Proc. IEEE Network Operations and Management Symp. (NOMS), 2000, pp. 993-994.
9. Rackspace fanatical support service level agreement [Online]. Available: http://www.rackspace.com/solutions/managed_sla.php
10. Verio service level agreements [Online]. Available: http://verio.com/ about/legal/sla/